Netcall PLC One in five NHS Trusts use AMC
April 10 2013 - 2:00AM
RNS Non-Regulatory
TIDMNET
Netcall PLC
10 April 2013
10 April 2013
NETCALL PLC
("Netcall", the "Company" or the "Group")
Netcall's Appointment Management Cycle now helping one in five
NHS Acute Trusts and Health Boards save millions
Netcall plc (AIM: NET), a leading customer engagement software
provider, is pleased to announce that following two recent contract
wins, one in five of the NHS Acute Trusts and Health Boards in the
UK are now implementing applications from Netcall's award winning
Appointment Management Cycle (AMC) designed to combat "Did not
attend" (DNA) rates and manage appointment systems in the
healthcare market.
AMC was the first combined application suite to be launched
following Netcall's acquisition of Telephonetics in July 2010 and
this has recently been augmented with additional business process
automation modules from Netcall's Eden solution set.
The pressure on the NHS continues to grow as it seeks ways to
deliver GBP20bn of efficiency savings over four years to bridge the
gap between flat funding and rising demand. This is against a
backdrop of rising patient expectations and call for better
services. Patient communication is expected to be one of the top
three areas of future NHS IT spend according to a recent report
from EH Insider.
High DNA rates, caused by the public not attending their
appointments, are a major drain on healthcare resources and are
believed to cost the NHS in the region of GBP700m a year. Netcall's
Appointment Management Cycle suite has been designed specifically
to empower Trusts to 'Remind, Rebook and Refill' appointments
efficiently. AMC innovatively and cost effectively deals with
missed appointments across hospitals and outpatient departments,
leading to less cancellations and re-scheduling of appointments;
resulting in an enhanced patient experience and significant
reduction in associated costs.
The flexibility of the AMC suite will allow Trusts to expand the
applications they use as the benefits of improved patient
communication and appointment management are realised.
The judging panel of Building Better Healthcare Awards, 2012,
headed by Roy Lilley, NHS Commentator, commented, "Appointment
Management Cycle seems a simple solution, but it really makes a
difference to the patient experience and to the number of missed
appointments, saving the health service a lot of money."
Henrik Bang, CEO of Netcall, commented, "The growing number of
implementations of Netcall's Appointment Management Cycle (AMC) is
helping NHS Acute Trusts and Health Boards to significantly reduce
their 'Did Not Attend' (DNA) rates, creating substantial costs
savings for the organisations. The AMC solution set has been
developed by focusing on our NHS customers' needs, and includes a
variety of communication channels which enables Trusts and Health
Boards to tailor communication to all age groups, including the
younger generation who are considered the biggest offenders of
missing appointments. We are delighted with the rapid success we
have had in the uptake of our AMC solution set which Netcall
continues to enhance, and we are currently in discussion with a
number of NHS Acute Trusts about implementing AMC within their
organisations."
For further enquiries, please contact:
Netcall plc Tel. +44 (0) 330
333 6100
Henrik Bang, CEO
Michael Jackson, Chairman
James Ormondroyd, Group Finance Director
finnCap Limited (Nominated Adviser and Broker) Tel. +44 (0) 20
7220 0500
Stuart Andrews, Corporate Finance
Victoria Bates / Simon Johnson, Corporate
Broking
Newgate Threadneedle Tel. +44 (0) 20
7653 9850
Caroline Evans-Jones / Hilary Millar/ Heather
Armstrong
About Netcall plc
Netcall is a UK company quoted on the AIM market of the London
Stock Exchange. Netcall's software product suite provides
compelling business process solutions for end-to-end customer
engagement, incorporating intelligent contact handling, workforce
optimisation, business process management and enterprise content
management. Our target markets comprise organisations of all sizes,
including many blue-chip companies with global contact centre
operations. The Netcall software platform helps organisations meet
the growing demands of their customers and prospects whilst
improving internal efficiencies, thereby increasing profitability
and customer satisfaction.
Netcall's customer base contains nearly 750 organisations in
both the private and public sectors. These include over 70%of the
NHS Acute Health Trusts and Boards, major telecoms operators such
as BT and Cable & Wireless and leading organisations including
Interflora, Lloyds TSB, Cineworld, Interserve, Orange, Prudential
and Thames Water.
This information is provided by RNS
The company news service from the London Stock Exchange
END
NRAUKUBROVASRAR
Netcall (LSE:NET)
Historical Stock Chart
From Mar 2024 to Apr 2024
Netcall (LSE:NET)
Historical Stock Chart
From Apr 2023 to Apr 2024