Netcall PLC Netcall invests in Sentiment
January 13 2014 - 2:00AM
RNS Non-Regulatory
TIDMNET
Netcall PLC
13 January 2014
13th January 2014
NETCALL PLC
("Netcall", the "Company", or the "Group")
Netcall invests in Sentiment
Adding Social Media monitoring and outreach to the Liberty
platform
Netcall plc (AIM: NET), a leading customer engagement software
provider, is pleased to announce it has completed a joint
investment with Elderstreet VCT in privately owned Macranet Ltd
(trading as "Sentiment"), a provider of enterprise class social
media engagement solutions. The GBP1m joint investment(1) will
provide funding for further expansion of the Sentiment platform
realising Netcall's strategy to transform customer engagement.
Sentiment's Cloud-based platform monitors global social media
providing solutions in the area of customer insight, lead
generation and customer service. Based in Farnborough UK its
customers include Alitalia, Deutsche Bank, the Environment Agency
and PR Newswire.
With immediate effect customers will be able to analyse social
media information across multiple social networks and engage
through a single integrated application. This will be followed by
closer integration of Sentiment's social media engagement platform
with the Netcall Liberty platform. Netcall's customers will be able
to manage, monitor and optimize customer engagement through social
channels (such as Facebook, Twitter, Google+ and LinkedIn), blogs
and other publicly available social and online news media,
alongside the more traditional channels of telephone, mobile, web
and email. Netcall are also introducing web chat further enhancing
Liberty's customer engagement channels.
Henrik Bang, CEO of Netcall, commented: "Our strategy is to
continuously expand our customer engagement capabilities by adding
valuable functionality to the Liberty platform. This includes
expanding our multi-channel capabilities enabling customers to
manage multiple communication methods from a single interface and
unified queue. Today's announcement underpins the continued
delivery of this strategy. Sentiment's powerful platform provides
meaningful intelligence to its customers, allowing them to monitor
global social media and proactively engage with customers. Through
this investment and partnership, we will be bringing these powerful
capabilities to our customers via the Liberty platform, ensuring
they have all the tools they require to meet the growing needs of
their customers and prospects."
(1) Netcall's contribution to the investment is up to
GBP250,000.
For further enquiries, please contact:
Netcall plc Tel. +44 (0) 330
333 6100
Henrik Bang, CEO
Michael Jackson, Chairman
James Ormondroyd, Group Finance Director
finnCap Limited (Nominated Adviser and Broker) Tel. +44 (0) 20
7220 0500
Stuart Andrews, Corporate Finance
Victoria Bates / Simon Johnson, Corporate
Broking
Newgate Threadneedle Tel. +44 (0) 20
7653 9850
Caroline Evans-Jones / Hilary Millar / Heather
Armstrong
About Netcall plc
Netcall is a UK company quoted on the AIM market of the London
Stock Exchange. Netcall's software product suite provides
compelling business process solutions for end-to-end customer
engagement, incorporating intelligent contact handling, workforce
management, business process management, customer relationship
management and enterprise content management. Our target markets
comprise organisations of all sizes, including many blue-chip
companies with global contact centre operations. The Netcall
software platform helps organisations meet the growing demands of
their customers and prospects whilst improving internal
efficiencies, thereby increasing profitability and customer
satisfaction.
Netcall's customer base contains over 700 organisations in both
the private and public sectors. These include over 65% of the NHS
Acute Health Trusts, major telecoms operators such as BT and
leading organisations including Interflora, Lloyds, Cineworld,
Interserve, Prudential, British Sugar and Thames Water.
For further information, please consult the Netcall website:
www.netcall.com
About Sentiment
Sentiment is a Farnborough (UK) based cloud platform provider.
Its technology enables companies to effectively incorporate social
as a business channel, giving them insight into customers' social
activity and a highly effective way of engaging with them directly.
The platform can be used across the whole customer life cycle, from
acquisition to retention as well as providing intelligence on
customer sentiment on products and services. Sentiment clients have
seen a tangible ROI from its technology that has helped with new
revenue generation, increased customer retention rates and higher
levels of customer satisfaction.
Sentiment has over 200 customers including Alitalia, Deutsche
Bank, The Environment Agency, PR Newswire and Peer 1 Hosting.
For further information please see www.sentimentmetrics.com
About Elderstreet Investments
Elderstreet Investments is a London based UK venture capital
firm investing in early stage and development capital for UK
growing businesses. Founded in 1990, Elderstreet has invested over
GBP100 million in over 100 investments. Elderstreet provide funding
for MBOs and development capital in most industry sectors with
investments typically in the range of GBP0.5 and GBP2m and have a
specialist technology practice investing in the software and
computer services market. For more information on Elderstreet and
its investments, visit www.elderstreet.com.
This information is provided by RNS
The company news service from the London Stock Exchange
END
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