Motive and Lawson Software to Present on Remote Services at SSPA
Conference
AUSTIN, Texas, April 1 /PRNewswire/ -- Motive, a software provider that makes
technology products and services self-managing, will be participating in a joint
presentation with Lawson Software on April 6 at the 2004 Service & Support
Professionals Association (SSPA) Conference in San Diego. The presentation,
entitled "Driving Service Revenues & Customer Satisfaction with Remote
Services," will featureindustry insight from Jay Hallberg, Motive's vice
president of Product Marketing, and Cole Orndoff, vice president, Global Support
and Information Services Operations, at Lawson.
Enterprise customers want their software vendors to provide more serviceand
support options at a better value; otherwise, they're inclined to renegotiate
discounts on their current support contracts or even seek out lower cost
alternatives with third-party outsourcers. Leading software vendors are
addressing this challenge by delivering remote service offerings that allow them
to automate underlying support processes in ways that -- beyond increasing
efficiencies and cutting costs -- are enabling them to differentiate their
products, increase customer satisfaction and grow service revenues.
Motive and Lawson will present a best-practice case study on delivering remote
service offerings. The presentation will highlight how Lawson's commitment to
transforming their service and support strategy has resulted in improvements
such as a 33% shift from phone-to-Internet based support interaction and a 95%
overall customer satisfaction rate.
Motive, a Silver Sponsor of the SSPA Conference, will be exhibiting in booth #
310.
What: Joint Presentation - Driving Service Revenues &
Customer Satisfaction with Remote Services Lawson Software - Cole Orndoff, vice president, Global
Support and Information Services Operations
Motive - Jay Hallberg, vice president of Product
Marketing, Enterprise Business Unit When: Tuesday, April 6, 2004
10:15 am PDT Where: SSPA Conference
Manchester Grand Hyatt San Diego About Motive: Motive, Inc. is a leading provider of software that
makes technology products and services self-managing. The company's solutions cut significant time and labor
waste from configuring, updating, and repairing
technology, freeing companies and their customers from
the burdens that increasingly connected, complex
technologies impose. Motive's patented technology has
been proven in connection with more than 30 million
products worldwide by market leaders such as 3Com,
Bell Canada, BellSouth, British Telecommunications,
cablecom, Charter Communications, Cox Communications,
Deutsche Telekom, Fujitsu, Hewlett-Packard, Hyperion,
Lawson Software, Mercury Interactive, Microsoft
Business Solutions, NTL Home, SBC Communications,
Telenet, Telewest, TELUS, Time Warner Cable, VERITAS
Software, and Verizon. Motive was founded in May 1997
and is backed by leading venture capital firms and
private investors. For more information, visit
http://www.motive.com/ .
More Information: David Gibbs
Motive
512-531-2502
DATASOURCE: Motive, Inc.
CONTACT: David Gibbs of Motive, Inc., +1-512-531-2502 Web site: http://www.motive.com/
|