KYIV, Ukraine, May 23,
2017 /PRNewswire/ -- IBM (NYSE: IBM) today announced that
Concern Galnaftogaz, a leading fuel station, convenience store and
cafe operator in the Ukraine, has
tapped IBM to deploy a company-wide asset and service management
solution that will be used by all departments and divisions to
bring greater simplicity, flexibility and security to its growing
operations.
Concern Galnaftogaz, a public company, operates about 400 OKKO
gas stations, which include convenience stores and cafes, across 24
regions and manages a growing employee base of 10,000.
"Because of our size and the continuous transformation of key
and supplementary retail business processes, we needed online tools
to monitor operations and effectively collect internal data," said
Alexander Lyashenko, vice president
of technology and processes for Concern Galnaftogaz. "IBM helped us
simplify operations management and substantially improve the
reaction time and the ability to make decisions based on easily
accessible and verifiable data."
Concern Galnaftogaz chose the IBM Control Desk solution for its
scalability and ease of use by non-IT professionals. At
Galnaftogaz, IBM Control Desk is integrated with a corporate
interactive voice response and collaboration system so that
operations service requests from one department to another are
automatically generated, sorted and maintained.
"Clients are looking for ways to not only solve their
operational challenges but to define their path to innovation,"
said Ievgen Pasichyuk, business leader for IBM Cloud in
Ukraine and the Commonwealth of
Independent States (CIS). "IBM provided Concern Galnaftogaz with
the flexibility and analytics to better monitor and improve both
internal operations and employee satisfaction and, ultimately,
provide a better experience for its customers."
The project was implemented by SI BIS, a business partner of
IBM, in just over three months.
"Clustering IBM's service management solution both horizontally
and vertically made it possible to scale across all the main
divisions of Concern Galnaftogaz," said Sergey Sokhatskiy, head of
IT management systems department at SI BIS. "Since the start of the
year, the company replicated the service oriented IT management
approach to embrace all of the internal business processes."
For more information on IBM Control Desk, please click here.
For more information on IBM Hybrid Cloud solutions, please click
here.
About Сoncern Galnaftogaz
Сoncern Galnaftogaz is among the leading oil products companies
in the Ukraine. The company's
primary activity is the retail of fuel and consumer goods and
services through the network of OKKO branded gas stations. Another
important direction of the company's activities is the retail of
consumer goods and services through the network of convenience
stores, at gas stations and outside them. Concern Galnaftogaz is
also engaged in the large and small wholesale of oil products and
provides storage and transporting services of fuel to third
parties.
About SI BIS
SI BIS specializes in implementing complex projects of creating
modern communication infrastructures. The company was founded in
2003, and for more than 14 years, it has been a reliable IT partner
for more than 400 Ukrainian companies.
Contact:
Joe Guy Collier
1-248-990-4707
jgcollie@us.ibm.com
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SOURCE IBM