SU:RNSTESTZI:RA:12-05-08 06:00:04RB:20080512060004RY:YRC:Y..RH:Kwik Fit insurance
ContractRD:Thus Group
PLCRI:GB00B0XZZ512RJ:GBRP:THUSRG: RT:NSI:
HR:1210572121-40a8a709-04937N1:N2:SN:RNS1277USQ:10567HS:ipxrns_2008-5-12_07:02:01_1_132~RNS
Number : 1277U
Thus Group PLC
12 May 2008
KWIK FIT INSURANCE CALLS ON THUS TO EXTEND VOICE DEAL Leading UK insurance company puts faith in resilient THUS voice network 12th May 2008. THUS plc today announced that it has extended its contract with Kwik Fit Insurance to provide a resilient voice platform for all in-bound and out-bound calls to its call centre and 08xx number service.
Kwik Fit Insurance was launched in 1995 and is one of the UK's leading insurance services companies offering customers a range of domestic insurance products - including car, home, travel and motorbike cover. Employing more than 1000 staff in their award winning Lanarkshire call centre, they handle approximately 10 million calls every year and are committed to offering customers the highest standards of service.
THUS is delivering high capacity, voice capability over its industry leading next-generation network (NGN) which boasts the scalability and reliability, essential to help Kwik Fit Insurance achieve its goal of meeting and exceeding customer expectations. Telephony service is the backbone of its business and the business-critical communication solution provided by THUS continues to offer all the reassurance required for Kwik Fit Insurance to extend this contract.
Elaine Whitefoot, Information Services Director at Kwik Fit Insurance said: "Exceptional quality of service is the cornerstone of our commitment to our customers and our suppliers need to be able to demonstrate that they can also deliver to these high standards. THUS continues to meet and exceed our high expectations and has been proactive in managing our account, offering a resilient network in which we can place our trust. We are delighted to be continuing this long standing relationship." Phil Male, Chief Operating Officer at THUS plc said, "Kwik Fit Insurance needed high levels of resilience which are delivered through our NGN solution. Over the years we've built a strong relationship with Kwik Fit Insurance and it is testament to our positive track record that the relationship continues to flourish." ENDS +--------------------------------------+--------------------------------------+ |Owen Campbell |Rebecca Honeyman | |Senior Product Communication Executive| | |THUS plc. |Hotwire | |Tel: +44 (0) 141 566 3361 | | |e-mail: owen.campbell@thus.net |Tel: +44 (0) 207 608 4628 | |web: www.THUS.net | | | |e-mail: THUS@hotwirepr.com | | | | | | | +--------------------------------------+--------------------------------------+ Notes to Editors About THUS THUS is a UK-focussed business telecommunications company boasting the UK's first next-generation network. THUS delivers innovative and effective solutions to large organisations in the fast changing communications environment. Its early implementation of MPLS IP VPN technology put it at the forefront of convergent solutions enabling it to develop the expertise that customers need today and in the future.
Under the Demon brand, THUS also offers a full suite of advanced business communication services to small and medium-sized enterprises, ranging from broadband and MPLS to High Speed Internet and VoIP.
THUS has achieved ISO/IEC 27001:2005, widely recognised as the leading benchmark for information security management systems, for the Information Security Management System supporting its MPLS-based next-generation network. In addition, THUS has maintained ISO 9001:2000, an internationally recognised standard for quality management systems for internal processes and procedures.
THUS was one of the first UK telecommunications service providers to achieve full ISO 9001:2000 certification for voice, data and Internet in 2003.
THUS plc is listed on the London Stock Exchange For further information visit http://www.thus.net and
http://www.demon.net.This information is provided by RNS
The company news service from the London Stock Exchange
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