Interim Management Statement. Part 5 of 8. (Royal Bank Of Scotland)

Date : 11/06/2009 @ 2:00AM
Source : UK Regulatory (RNS and others)
Stock : Royal Bank Of Scotland (RBS)
Quote : 37.8  1.805 (5.01%) @ 11:35AM
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Interim Management Statement. Part 5 of 8. (Royal Bank Of Scotland)

 
TIDMRBS 
 
RNS Number : 0958C 
Royal Bank of Scotland Group PLC 
06 November 2009 
 
? 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Appendix 2 
 
 
Third quarter 2009 results 
 
 
Analysis by quarter 
 
 
 
 
 
 
 
Appendix 2 Analysis by quarter 
 
 
Summary consolidated income statement - pro forma 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |        2008        | |            2009             | |  Q3 2009 vs.    | 
+--------------------------+--------------------+-+-----------------------------+-+-----------------+ 
|                          |     Q3  |      Q4  | |     Q1  |     Q2  |     Q3  | |     Q3 |     Q2 | 
|                          |         |          | |         |         |         | |  2008  |  2009  | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |   GBPm  |    GBPm  | |   GBPm  |   GBPm  |   GBPm  | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Net interest income      |  3,836  |   4,427  | |  3,538  |  3,322  |  3,261  | |  (15%) |   (2%) | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Non-interest income      |  3,340  |  (5,503) | |  3,776  |  1,498  |  2,532  | |  (24%) |   69%  | 
| (excluding               |         |          | |         |         |         | |        |        | 
| insurance net            |         |          | |         |         |         | |        |        | 
| premium income)          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Insurance net            |  1,409  |   1,439  | |  1,356  |  1,301  |  1,301  | |   (8%) |     -  | 
| premium income           |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Total income             |  8,585  |     363  | |  8,670  |  6,121  |  7,094  | |  (17%) |   16%  | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Operating expenses       | (4,060) |  (3,735) | | (4,667) | (4,066) | (4,195) | |    3%  |    3%  | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|          Profit/(loss)   |  4,525  |  (3,372) | |  4,003  |  2,055  |  2,899  | |  (36%) |   41%  | 
|          before other    |         |          | |         |         |         | |        |        | 
|          operating       |         |          | |         |         |         | |        |        | 
|          charges         |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Insurance net            |   (934) |  (1,056) | |   (966) |   (925) | (1,145) | |   23%  |   24%  | 
| claims                   |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Operating profit         |  3,591  |  (4,428) | |  3,037  |  1,130  |  1,754  | |  (51%) |   55%  | 
| before impairment        |         |          | |         |         |         | |        |        | 
| losses                   |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Impairment losses        | (1,280) |  (4,673) | | (2,858) | (4,663) | (3,279) | |  156%  |  (30%) | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Group                    |  2,311  |  (9,101) | |    179  | (3,533) | (1,525) | | (166%) |  (57%) | 
| operating profit/(loss)* |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|          Amortisation    |   (119) |     (62) | |    (85) |    (55) |    (73) | |  (39%) |   33%  | 
|          of purchased    |         |          | |         |         |         | |        |        | 
|          intangible      |         |          | |         |         |         | |        |        | 
|          assets          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Integration and          |   (289) |    (752) | |   (379) |   (355) |   (324) | |   12%  |   (9%) | 
| restructuring costs      |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Write-down of            |      -  | (16,196) | |      -  |   (311) |      -  | |     -  |     -  | 
| goodwill                 |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Gain on redemption       |      -  |       -  | |      -  |  3,790  |      -  | |     -  |     -  | 
| of own debt              |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Strategic disposals      |      -  |     442  | |    241  |    212  |   (155) | |     -  | (173%) | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Profit/(loss) before     |  1,903  | (25,669) | |    (44) |   (252) | (2,077) | |     -  |     -  | 
| tax                      |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Tax                      |   (724) |   1,701  | |   (228) |    640  |    576  | | (180%) |  (10%) | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|          Profit/(loss)   |  1,179  | (23,968) | |   (272) |    388  | (1,501) | |     -  |     -  | 
|          from            |         |          | |         |         |         | |        |        | 
|          continuing      |         |          | |         |         |         | |        |        | 
|          operations      |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Loss from                |    (46) |       1  | |    (45) |    (13) |     (7) | |  (85%) |  (46%) | 
| discontinued             |         |          | |         |         |         | |        |        | 
| operations               |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Profit/(loss) for        |  1,133  | (23,967) | |   (317) |    375  | (1,508) | |     -  |     -  | 
| the period               |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
| Minority interests       |    (43) |    (221) | |   (471) |    (83) |    (47) | |    9%  |  (43%) | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|          Preference      |   (219) |    (162) | |   (114) |   (432) |   (245) | |   12%  |  (43%) | 
|          share and       |         |          | |         |         |         | |        |        | 
|          other           |         |          | |         |         |         | |        |        | 
|          dividends       |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|                          |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
|          Profit/(loss)   |    871  | (24,350) | |   (902) |   (140) | (1,800) | |     -  |     -  | 
|          attributable    |         |          | |         |         |         | |        |        | 
|          to ordinary     |         |          | |         |         |         | |        |        | 
|          shareholders    |         |          | |         |         |         | |        |        | 
+--------------------------+---------+----------+-+---------+---------+---------+-+--------+--------+ 
 
 
*profit/(loss) before tax, purchased intangibles amortisation, integration and 
restructuring costs, and write-down of goodwill and other intangible assets. 
 
 
+---------------------+-------------+-------------+-+-------------+-------------+-------------+-+-----------+---------+ 
| Key metrics         |             |             | |             |             |             | |           |         | 
+---------------------+-------------+-------------+-+-------------+-------------+-------------+-+-----------+---------+ 
|                     |             |             | |             |             |             | |           |         | 
+---------------------+-------------+-------------+-+-------------+-------------+-------------+-+-----------+---------+ 
| Cost:income ratio   |      47.3%  |   1,028.9%  | |      53.8%  |      66.4%  |      59.1%  | | (1,184bp) |  730bp  | 
+---------------------+-------------+-------------+-+-------------+-------------+-------------+-+-----------+---------+ 
| Net interest margin |      2.05%  |      2.10%  | |      1.78%  |      1.70%  |      1.75%  | |    (30bp) |    5bp  | 
+---------------------+-------------+-------------+-+-------------+-------------+-------------+-+-----------+---------+ 
| Risk-weighted       | GBP543.1bn  | GBP577.8bn  | | GBP575.7bn  | GBP547.3bn  | GBP594.7bn  | |      10%  |     9%  | 
| assets              |             |             | |             |             |             | |           |         | 
+---------------------+-------------+-------------+-+-------------+-------------+-------------+-+-----------+---------+ 
| Risk elements In    |   GBP10.8bn |  GBP18.8bn  | |  GBP23.7bn  |  GBP30.7bn  |  GBP35.0bn  | |        -  |    14%  | 
| lending             |             |             | |             |             |             | |           |         | 
+---------------------+-------------+-------------+-+-------------+-------------+-------------+-+-----------+---------+ 
|          Provision  |        51%  |        50%  | |        45%  |        44%  |        43%  | |   (800bp) | (100bp) | 
|          balance as |             |             | |             |             |             | |           |         | 
|          % of       |             |             | |             |             |             | |           |         | 
|          REIL/PPLs* |             |             | |             |             |             | |           |         | 
+---------------------+-------------+-------------+-+-------------+-------------+-------------+-+-----------+---------+ 
* includes disposal groups. 
Note: 
2008 data have been restated for the amendment to IFRS 2 'Share-based Payment' 
and the finalisation of the ABN AMRO acquisition accounting in the second half 
of 2008. 
 
 
Appendix 2 Analysis by quarter 
 
 
Divisional performance 
The profit/(loss) of each division before amortisation of purchased intangible 
assets, write-down of goodwill and other assets, integration and restructuring 
costs, and after allocation of manufacturing costs is shown below.  The Group 
manages costs where they arise.  Customer-facing divisions control their direct 
expenses whilst Manufacturing is responsible for shared costs. 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |      2008        | |            2009            | |   Q3 2009 vs.    | 
+----------------------------------+------------------+-+----------------------------+-+------------------+ 
|                                  |    Q3  |     Q4  | |     Q1  |     Q2  |    Q3  | |      Q3 |     Q2 | 
|                                  |        |         | |         |         |        | |   2008  |  2009  | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |  GBPm  |   GBPm  | |   GBPm  |   GBPm  |  GBPm  | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|          Operating               |        |         | |         |         |        | |         |        | 
|          profit/(loss)           |        |         | |         |         |        | |         |        | 
|          before                  |        |         | |         |         |        | |         |        | 
|          impairment              |        |         | |         |         |        | |         |        | 
|          losses                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| UK Retail                        |   420  |    381  | |    371  |    490  |   468  | |    11%  |   (4%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| UK Corporate                     |   523  |    487  | |    421  |    535  |   566  | |     8%  |    6%  | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Wealth                           |   103  |     77  | |    100  |    134  |   120  | |    17%  |  (10%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Global Banking &                 |   616  | (2,597) | |  3,845  |  1,116  |   647  | |     5%  |  (42%) | 
| Markets                          |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Global Transaction               |   275  |    285  | |    240  |    269  |   275  | |      -  |    2%  | 
| Services                         |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Ulster Bank                      |    98  |     36  | |     71  |     78  |    59  | |   (40%) |  (24%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| US Retail &                      |   236  |    312  | |    182  |    136  |   137  | |   (42%) |    1%  | 
| Commercial                       |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| RBS Insurance                    |   150  |    176  | |     81  |    142  |    13  | |   (91%) |  (91%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Central items                    |   813  |   (476) | |    486  |   (311) |   121  | |   (85%) |  139%  | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Core                             | 3,234  | (1,319) | |  5,797  |  2,589  | 2,406  | |   (26%) |   (7%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Non-Core                         |   357  | (3,109) | | (2,760) | (1,459) |  (652) | |      -  |   55%  | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|          Operating profit/(loss) | 3,591  | (4,428) | |  3,037  |  1,130  | 1,754  | |   (51%) |   55%  | 
|          before impairment       |        |         | |         |         |        | |         |        | 
|          losses                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|          Included                |        |         | |         |         |        | |         |        | 
|          in the                  |        |         | |         |         |        | |         |        | 
|          above are               |        |         | |         |         |        | |         |        | 
|          movements               |        |         | |         |         |        | |         |        | 
|          in fair                 |        |         | |         |         |        | |         |        | 
|          value of                |        |         | |         |         |        | |         |        | 
|          own debt:               |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Global Banking &                 |   648  |   (875) | |    647  |   (482) |  (320) | |  (149%) |  (34%) | 
| Markets                          |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Central items                    |   633  |     14  | |    384  |   (478) |  (163) | | (126%)  |  (66%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  | 1,281  |   (861) | |  1,031  |   (960) |  (483) | |  (138%) |  (50%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Impairment losses                |        |         | |         |         |        | |         |        | 
| by division                      |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| UK Retail                        |   287  |    292  | |    354  |    470  |   404  | |    41%  |  (14%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| UK Corporate                     |    55  |    169  | |    100  |    450  |   187  | |      -  |  (58%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Wealth                           |     3  |      8  | |      6  |     16  |     1  | |   (67%) |  (94%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Global Banking &                 |     2  |    505  | |    269  |    (31) |   272  | |      -  |     -  | 
| Markets                          |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Global Transaction               |     7  |     40  | |      9  |      4  |    22  | |      -  |     -  | 
| Services                         |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Ulster Bank                      |    17  |     71  | |     67  |     90  |   144  | |      -  |   60%  | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| US Retail &                      |   134  |    177  | |    223  |    146  |   180  | |    34%  |   23%  | 
| Commercial                       |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| RBS Insurance                    |     -  |     42  | |      5  |      1  |     2  | |      -  |  100%  | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Central items                    |     7  |     11  | |     (3) |      1  |     1  | |   (86%) |     -  | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Core                             |   512  |  1,315  | |  1,030  |  1,147  | 1,213  | |   137%  |    6%  | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Non-Core                         |   768  |  3,358  | |  1,828  |  3,516  | 2,066  | |   169%  |  (41%) | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
|                                  |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
| Total impairment                 | 1,280  |  4,673  | |  2,858  |  4,663  | 3,279  | |   156%  |  (30%) | 
| losses                           |        |         | |         |         |        | |         |        | 
+----------------------------------+--------+---------+-+---------+---------+--------+-+---------+--------+ 
 
 
 
Appendix 2 Analysis by quarter 
 
 
Divisional performance (continued) 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |      2008        | |            2009             | |  Q3 2009 vs.    | 
+-----------------------------+------------------+-+-----------------------------+-+-----------------+ 
|                             |    Q3  |     Q4  | |     Q1  |     Q2  |     Q3  | |     Q3 |     Q2 | 
|                             |        |         | |         |         |         | |  2008  |  2009  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |  GBPm  |   GBPm  | |   GBPm  |   GBPm  |   GBPm  | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Operating          |        |         | |         |         |         | |        |        | 
|          profit/(loss)      |        |         | |         |         |         | |        |        | 
|          by division        |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| UK Retail                   |   133  |     89  | |     17  |     20  |     64  | |  (52%) |     -  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| UK Corporate                |   468  |    318  | |    321  |     85  |    379  | |  (19%) |     -  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Wealth                      |   100  |     69  | |     94  |    118  |    119  | |   19%  |    1%  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Global Banking &            |   614  | (3,102) | |  3,576  |  1,147  |    375  | |  (39%) |  (67%) | 
| Markets                     |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Global Transaction          |   268  |    245  | |    231  |    265  |    253  | |   (6%) |   (5%) | 
| Services                    |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Ulster Bank                 |    81  |    (35) | |      4  |    (12) |    (85) | |     -  |     -  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| US Retail &                 |   102  |    135  | |    (41) |    (10) |    (43) | | (142%) |     -  | 
| Commercial                  |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| RBS Insurance               |   150  |    134  | |     76  |    141  |     11  | |  (93%) |  (92%) | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Central items               |   806  |   (487) | |    489  |   (312) |    120  | |  (85%) | (138%) | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Core                        | 2,722  | (2,634) | |  4,767  |  1,442  |  1,193  | |  (56%) |  (17%) | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Non-Core                    |  (411) | (6,467) | | (4,588) | (4,975) | (2,718) | |     -  |  (45%) | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Group operating             | 2,311  | (9,101) | |    179  | (3,533) | (1,525) | | (166%) |  (57%) | 
| profit/(loss)               |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Loan impairment             | 1,023  |  4,049  | |  2,276  |  4,520  |  3,262  | |     -  |  (28%) | 
| losses                      |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Impairment         |   257  |    624  | |    582  |    143  |     17  | |  (93%) |  (88%) | 
|          losses on          |        |         | |         |         |         | |        |        | 
|          available-for-sale |        |         | |         |         |         | |        |        | 
|          securities         |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             | 1,280  |  4,673  | |  2,858  |  4,663  |  3,279  | |  156%  |  (30%) | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Loan               |  0.64% |   2.24% | |   1.34% |  2.98%  |   2.14% | |  150bp | (84bp) | 
|          impairment         |        |         | |         |         |         | |        |        | 
|          charge as          |        |         | |         |         |         | |        |        | 
|          % of gross         |        |         | |         |         |         | |        |        | 
|          loans and          |        |         | |         |         |         | |        |        | 
|          advances           |        |         | |         |         |         | |        |        | 
|          excluding          |        |         | |         |         |         | |        |        | 
|          reverse            |        |         | |         |         |         | |        |        | 
|          repurchase         |        |         | |         |         |         | |        |        | 
|          agreements         |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |                 | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+-----------------+ 
|                             |      2008        | |            2009             | |30 Sept 2009 vs  | 
+-----------------------------+------------------+-+-----------------------------+-+-----------------+ 
|                             |     30 |      31 | |      31 |      30 |      30 | |     30 |     30 | 
|                             |   Sept |     Dec | |     Mar |    June |    Sept | |   Sept |   June | 
|                             |        |         | |         |         |         | |   2008 |   2009 | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |  GBPbn |   GBPbn | |   GBPbn |   GBPbn |   GBPbn | |        |        | 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Risk-weighted      |        |         | |         |         |         | |        |        | 
|          assets by          |        |         | |         |         |         | |        |        | 
|          division           |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| UK Retail                   |  46.2  |   45.7  | |   49.6  |   54.0  |   51.6  | |   12%  |   (4%) | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| UK Corporate                |  88.7  |   85.7  | |   86.2  |   89.5  |   91.0  | |    3%  |    2%  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Wealth                      |  10.8  |   10.8  | |   10.6  |   10.3  |   10.7  | |   (1%) |    4%  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Global Banking &            | 165.4  |  162.4  | |  148.6  |  122.4  |  131.9  | |  (20%) |    8%  | 
| Markets                     |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Global Transaction          |  19.4  |   17.4  | |   18.7  |   16.7  |   18.9  | |   (3%) |   13%  | 
| Services                    |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Ulster Bank                 |  22.2  |   24.5  | |   26.2  |   26.2  |   28.5  | |   28%  |    9%  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| US Retail &                 |  51.4  |   63.9  | |   64.3  |   55.6  |   62.8  | |   22%  |   13%  | 
| Commercial                  |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Other                       |   8.3  |    7.1  | |    7.8  |    8.5  |    9.0  | |    9%  |    5%  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Core                        | 412.4  |  417.5  | |  412.0  |  383.2  |  404.4  | |   (2%) |    6%  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Non-Core                    | 130.7  |  160.3  | |  163.7  |  164.1  |  190.3  | |   46%  |   16%  | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
|                             |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
| Total risk-weighted         | 543.1  |  577.8  | |  575.7  |  547.3  |  594.7  | |   10%  |    9%  | 
| assets                      |        |         | |         |         |         | |        |        | 
+-----------------------------+--------+---------+-+---------+---------+---------+-+--------+--------+ 
 
 
 
Appendix 2 Analysis by quarter 
 
 
UK Retail 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |      2008       | |          2009            | |   Q3 2009 vs.    | 
+-----------------------+-----------------+-+--------------------------+-+------------------+ 
|                       |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |     Q3 |      Q2 | 
|                       |        |        | |        |        |        | |  2008  |   2009  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Income statement      |  GBPm  |  GBPm  | |  GBPm  |  GBPm  |  GBPm  | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Net interest income   |   821  |   856  | |   797  |   868  |   848  | |    3%  |    (2%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|          Net fees     |   365  |   345  | |   337  |   321  |   303  | |  (17%) |    (6%) | 
|          and          |        |        | |        |        |        | |        |         | 
|          commissions  |        |        | |        |        |        | |        |         | 
|          - banking    |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|          Other        |    34  |    54  | |    53  |    69  |    69  | |  103%  |      -  | 
|          non-interest |        |        | |        |        |        | |        |         | 
|          income (net  |        |        | |        |        |        | |        |         | 
|          of insurance |        |        | |        |        |        | |        |         | 
|          claims)      |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Non-interest income   |   399  |   399  | |   390  |   390  |   372  | |   (7%) |    (5%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Total income          | 1,220  | 1,255  | | 1,187  | 1,258  | 1,220  | |     -  |    (3%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Direct expenses       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| - staff               |  (243) |  (236) | |  (214) |  (214) |  (206) | |  (15%) |    (4%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| - other               |  (109) |  (101) | |  (115) |  (102) |   (99) | |   (9%) |    (3%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Indirect expenses     |  (448) |  (537) | |  (487) |  (452) |  (447) | |     -  |    (1%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |  (800) |  (874) | |  (816) |  (768) |  (752) | |   (6%) |    (2%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|          Operating    |   420  |   381  | |   371  |   490  |   468  | |   11%  |    (4%) | 
|          profit       |        |        | |        |        |        | |        |         | 
|          before       |        |        | |        |        |        | |        |         | 
|          impairment   |        |        | |        |        |        | |        |         | 
|          losses       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Impairment losses     |  (287) |  (292) | |  (354) |  (470) |  (404) | |   41%  |   (14%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Operating profit      |   133  |    89  | |    17  |    20  |    64  | |  (52%) |      -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Analysis of income    |        |        | |        |        |        | |        |         | 
| by product:           |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Personal advances     |   310  |   296  | |   305  |   311  |   303  | |   (2%) |    (3%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Personal deposits     |   557  |   470  | |   397  |   354  |   319  | |  (43%) |   (10%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Mortgages             |    93  |   186  | |   207  |   273  |   319  | |     -  |    17%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Bancassurance         |    34  |    51  | |    52  |    69  |    69  | |  103%  |      -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Cards                 |   205  |   208  | |   204  |   212  |   225  | |   10%  |     6%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Other                 |    21  |    44  | |    22  |    39  |   (15) | | (171%) |  (138%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Total income          | 1,220  | 1,255  | | 1,187  | 1,258  | 1,220  | |     -  |    (3%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|          Analysis     |        |        | |        |        |        | |        |         | 
|          of           |        |        | |        |        |        | |        |         | 
|          impairment   |        |        | |        |        |        | |        |         | 
|          by sector:   |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Mortgages             |     9  |     9  | |    22  |    41  |    26  | |  189%  |   (37%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Personal              |   144  |   169  | |   195  |   299  |   247  | |   72%  |   (17%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Cards                 |   134  |   114  | |   137  |   130  |   131  | |   (2%) |     1%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Total impairment      |   287  |   292  | |   354  |   470  |   404  | |   41%  |   (14%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|          Loan         |        |        | |        |        |        | |        |         | 
|          impairment   |        |        | |        |        |        | |        |         | 
|          charge as    |        |        | |        |        |        | |        |         | 
|          % of gross   |        |        | |        |        |        | |        |         | 
|          customer     |        |        | |        |        |        | |        |         | 
|          loans and    |        |        | |        |        |        | |        |         | 
|          advances     |        |        | |        |        |        | |        |         | 
|          by           |        |        | |        |        |        | |        |         | 
|          sector:      |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Mortgages             | 0.05%  | 0.05%  | | 0.12%  | 0.21%  | 0.13%  | |   8bp  |   (8bp) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Personal              | 3.76%  | 4.42%  | | 5.20%  | 8.31%  | 6.81%  | | 305bp  | (149bp) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Cards                 | 8.25%  | 7.24%  | | 9.13%  | 8.52%  | 8.59%  | |  34bp  |    7bp  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       | 1.23%  | 1.24%  | | 1.50%  | 1.94%  | 1.60%  | |  37bp  |  (34bp) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
 
Appendix 2 Analysis by quarter 
 
 
UK Retail (continued) 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|                          |       2008        | |            2009             | |   Q3 2009 vs.    | 
+--------------------------+-------------------+-+-----------------------------+-+------------------+ 
| Key metrics              |     Q3  |     Q4  | |     Q1  |     Q2  |     Q3  | |      Q3 |     Q2 | 
|                          |         |         | |         |         |         | |   2008  |  2009  | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|                          |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| Performance ratios       |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| Return on equity         |   9.4%  |   6.5%  | |   1.2%  |   1.4%  |   4.6%  | | (480bp) | 320bp  | 
| (1)                      |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| Net interest margin      |  3.62%  |  3.73%  | |  3.46%  |  3.69%  |  3.47%  | |  (15bp) | (22bp) | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| Cost:income ratio        |  65.4%  |  63.8%  | |  69.0%  |  59.6%  |  57.4%  | |  800bp  | 227bp  | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|                          |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|                          |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|                          |       2008        | |            2009             | |  30 Sept 2009    | 
|                          |                   | |                             | |       vs.        | 
+--------------------------+-------------------+-+-----------------------------+-+------------------+ 
|                          |      30 |      31 | |      31 |      30 |      30 | |      30 |     30 | 
|                          |    Sept |     Dec | |     Mar |    June |    Sept | |    Sept |   June | 
|                          |         |         | |         |         |         | |    2008 |   2009 | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|                          |   GBPbn |   GBPbn | |   GBPbn |   GBPbn |   GBPbn | |         |        | 
|                          |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|                          |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| Capital and balance      |         |         | |         |         |         | |         |        | 
| sheet                    |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| Loans and advances       |         |         | |         |         |         | |         |        | 
| to customers -           |         |         | |         |         |         | |         |        | 
| gross                    |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| - mortgages              |   71.5  |   72.2  | |   73.3  |   76.6  |   80.3  | |    12%  |    5%  | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| - personal               |   15.3  |   15.3  | |   15.0  |   14.4  |   14.5  | |    (5%) |    1%  | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| - cards                  |    6.5  |    6.3  | |    6.0  |    6.1  |    6.1  | |    (6%) |     -  | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|                          |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|          Customer        |   76.5  |   78.9  | |   80.3  |   83.4  |   85.6  | |    12%  |    3%  | 
|          deposits        |         |         | |         |         |         | |         |        | 
|          (excluding      |         |         | |         |         |         | |         |        | 
|          bancassurance)  |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| AUMs - excluding         |    6.4  |    5.7  | |    4.6  |    4.7  |    5.0  | |   (22%) |    6%  | 
| deposits                 |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| Risk elements in         |    3.4  |    3.8  | |    4.1  |    4.5  |    4.7  | |    38%  |    4%  | 
| lending                  |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|          Loan:deposit    | 121.9%  | 119.0%  | | 117.5%  | 116.4%  | 117.8%  | | (408bp) | 139bp  | 
|          ratio           |         |         | |         |         |         | |         |        | 
|          (excluding      |         |         | |         |         |         | |         |        | 
|          repos)          |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
|                          |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
| Risk-weighted            |   46.2  |   45.7  | |   49.6  |   54.0  |   51.6  | |    12%  |   (4%) | 
| assets                   |         |         | |         |         |         | |         |        | 
+--------------------------+---------+---------+-+---------+---------+---------+-+---------+--------+ 
 
 
 
 
+-----+-------------------------------------------------------------------------+ 
| Note:                                                                         | 
+-------------------------------------------------------------------------------+ 
| (1) | Return on equity is based on divisional operating profit after tax,     | 
|     | divided by divisional notional equity (based on 7% of divisional        | 
|     | risk-weighted assets, adjusted for capital deductions).                 | 
+-----+-------------------------------------------------------------------------+ 
 
Appendix 2 Analysis by quarter 
 
 
UK Corporate 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |      2008       | |          2009            | |   Q3 2009 vs.    | 
+------------------------+-----------------+-+--------------------------+-+------------------+ 
|                        |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |     Q3 |      Q2 | 
|                        |        |        | |        |        |        | |  2008  |   2009  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Income statement       |  GBPm  |  GBPm  | |  GBPm  |  GBPm  |  GBPm  | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Net interest income    |   618  |   588  | |   499  |   560  |   607  | |   (2%) |     8%  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Net fees and           |   222  |   215  | |   194  |   219  |   223  | |     -  |     2%  | 
| commissions            |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Other non-interest     |   114  |   107  | |   117  |   109  |   106  | |   (7%) |    (3%) | 
| income                 |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Non-interest income    |   336  |   322  | |   311  |   328  |   329  | |   (2%) |      -  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Total income           |   954  |   910  | |   810  |   888  |   936  | |   (2%) |     5%  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Direct expenses        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| - staff                |  (206) |  (210) | |  (185) |  (182) |  (174) | |  (16%) |    (4%) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| - other                |   (96) |   (73) | |   (74) |   (46) |   (71) | |  (26%) |    54%  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Indirect expenses      |  (129) |  (140) | |  (130) |  (125) |  (125) | |   (3%) |      -  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |  (431) |  (423) | |  (389) |  (353) |  (370) | |  (14%) |     5%  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|          Operating     |   523  |   487  | |   421  |   535  |   566  | |    8%  |     6%  | 
|          profit        |        |        | |        |        |        | |        |         | 
|          before        |        |        | |        |        |        | |        |         | 
|          impairment    |        |        | |        |        |        | |        |         | 
|          losses        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Impairment losses      |   (55) |  (169) | |  (100) |  (450) |  (187) | |     -  |   (58%) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Operating profit       |   468  |   318  | |   321  |    85  |   379  | |  (19%) |      -  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Analysis of income     |        |        | |        |        |        | |        |         | 
| by business:           |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Corporate and          |   542  |   529  | |   538  |   586  |   616  | |    14% |     5%  | 
| commercial lending     |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Asset and invoice      |    60  |    53  | |    48  |    57  |    59  | |   (2%) |     4%  | 
| finance                |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Corporate deposits     |   342  |   338  | |   290  |   263  |   241  | |  (30%) |    (8%) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Other                  |    10  |   (10) | |   (66) |   (18) |    20  | |  100%  |      -  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Total income           |   954  |   910  | |   810  |   888  |   936  | |   (2%) |     5%  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Analysis of            |        |        | |        |        |        | |        |         | 
| impairment by          |        |        | |        |        |        | |        |         | 
| sector:                |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Manufacturing          |     5  |     6  | |     4  |    17  |     7  | |   40%  |  (59%)  | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Housebuilding and      |     6  |    31  | |     6  |    55  |    58  | |     -  |     5%  | 
| construction           |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Property               |    11  |     6  | |    11  |   149  |    69  | |     -  |   (54%) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Asset & invoice        |    24  |    39  | |    21  |    47  |     4  | |  (83%) |   (91%) | 
| finance                |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Other                  |     9  |    87  | |    58  |   182  |    49  | |     -  |   (73%) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Total impairment       |    55  |   169  | |   100  |   450  |   187  | |     -  |   (58%) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Loan impairment        |        |        | |        |        |        | |        |         | 
| charge as % of         |        |        | |        |        |        | |        |         | 
| gross customer         |        |        | |        |        |        | |        |         | 
| loans and advances     |        |        | |        |        |        | |        |         | 
| (excluding reverse     |        |        | |        |        |        | |        |         | 
| repurchase agreements) |        |        | |        |        |        | |        |         | 
| by sector:             |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Manufacturing          | 0.41%  | 0.44%  | | 0.32%  | 1.36%  | 0.56%  | |  15bp  |  (80bp) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Housebuilding and      | 0.41%  | 2.10%  | | 0.40%  | 4.40%  | 4.64%  | | 423bp  |   24bp  | 
| construction           |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Property               | 0.15%  | 0.08%  | | 0.14%  | 1.81%  | 0.92%  | |  77bp  |  (89bp) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Asset & invoice        | 1.13%  | 1.84%  | | 0.93%  | 2.09%  | 0.18%  | | (95bp) | (191bp) | 
| finance                |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Other                  | 0.06%  | 0.52%  | | 0.36%  | 1.20%  | 0.30%  | |  25bp  |  (90bp) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        |        |        | |        |        |        | |        |         | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                        | 0.19%  | 0.58%  | | 0.34%  | 1.60%  | 0.66%  | |  47bp  |  (94bp) | 
+------------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
 
Appendix 2 Analysis by quarter 
 
 
UK Corporate (continued) 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|                       |       2008        | |            2009             | |    Q3 2009 vs.    | 
+-----------------------+-------------------+-+-----------------------------+-+-------------------+ 
|                       |     Q3  |     Q4  | |     Q1  |     Q2  |     Q3  | |      Q3 |      Q2 | 
|                       |         |         | |         |         |         | |   2008  |   2009  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Key metrics           |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|                       |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Performance ratios    |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Return on equity      |  18.6%  |  12.9%  | |  12.7%  |   3.2%  |  13.7%  | | (490bp) | 1,050bp | 
| (1)                   |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Net interest margin   |  2.40%  |  2.20%  | |  1.88%  |  2.17%  |  2.38%  | |   (2bp) |   21bp  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Cost:income ratio     |  45.2%  |  46.5%  | |  48.0%  |  39.8%  |  39.5%  | |  565bp  |   22bp  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|                       |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|                       |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|                       |       2008        | |            2009             | |   30 Sept 2009    | 
|                       |                   | |                             | |        vs.        | 
+-----------------------+-------------------+-+-----------------------------+-+-------------------+ 
|                       |      30 |      31 | |      31 |      30 |      30 | |      30 |      30 | 
|                       |    Sept |     Dec | |     Mar |    June |    Sept | |    Sept |    June | 
|                       |         |         | |         |         |         | |    2008 |    2009 | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|                       |   GBPbn |   GBPbn | |   GBPbn |   GBPbn |   GBPbn | |         |         | 
|                       |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|                       |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Capital and balance   |         |         | |         |         |         | |         |         | 
| sheet                 |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Total assets          |  117.8  |  121.0  | |  120.1  |  116.2  |  117.3  | |      -  |     1%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Loans and advances    |         |         | |         |         |         | |         |         | 
| to customers -        |         |         | |         |         |         | |         |         | 
| gross                 |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| - manufacturing       |    4.9  |    5.4  | |    5.0  |    5.0  |    5.0  | |     2%  |      -  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| - housebuilding and   |    5.8  |    5.9  | |    6.0  |    5.0  |    5.0  | |   (14%) |      -  | 
| construction          |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| - property            |   30.0  |   30.5  | |   32.0  |   33.0  |   30.0  | |      -  |    (9%) | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| - asset and invoice   |    8.5  |    8.5  | |    9.0  |    9.0  |    9.0  | |     6%  |      -  | 
| finance               |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| - other               |   64.8  |   66.6  | |   64.7  |   60.6  |   64.9  | |      -  |     7%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|                       |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Customer deposits     |   85.9  |   82.0  | |   82.9  |   85.6  |   86.7  | |     1%  |     1%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Risk elements in      |    1.5  |    1.3  | |    2.0  |    2.4  |    2.5  | |    67%  |     4%  | 
| lending               |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|          Loan:deposit | 132.7%  | 142.7%  | | 140.8%  | 131.6%  | 131.4%  | | (125bp) |  (16bp) | 
|          ratio        |         |         | |         |         |         | |         |         | 
|          (excluding   |         |         | |         |         |         | |         |         | 
|          repos)       |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
|                       |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
| Risk-weighted         |   88.7  |   85.7  | |   86.2  |   89.5  |   91.0  | |     3%  |     2%  | 
| assets                |         |         | |         |         |         | |         |         | 
+-----------------------+---------+---------+-+---------+---------+---------+-+---------+---------+ 
 
 
+--+-------------------------------------------------------------------------+ 
| Note:                                                                      | 
+----------------------------------------------------------------------------+ 
| (1)| Return on equity is based on divisional operating profit after tax,     | 
|  | divided by divisional notional equity (based on 8% of divisional        | 
|  | risk-weighted assets, adjusted for capital deductions).                 | 
+--+-------------------------------------------------------------------------+ 
 
Appendix 2 Analysis by quarter 
 
 
Wealth 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |      2008       | |          2009            | |   Q3 2009 vs.    | 
+-----------------------+-----------------+-+--------------------------+-+------------------+ 
|                       |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |     Q3 |      Q2 | 
|                       |        |        | |        |        |        | |  2008  |   2009  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Income statement      |  GBPm  |  GBPm  | |  GBPm  |  GBPm  |  GBPm  | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Net interest income   |   153  |   160  | |   158  |   176  |   168  | |   10%  |    (5%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Net fees and          |    98  |    96  | |    90  |    90  |    92  | |   (6%) |     2%  | 
| commissions           |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Other non-interest    |    19  |    19  | |    21  |    21  |    19  | |     -  |   (10%) | 
| income                |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Non-interest income   |   117  |   115  | |   111  |   111  |   111  | |   (5%) |      -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Total income          |   270  |   275  | |   269  |   287  |   279  | |    3%  |    (3%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Direct expenses       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| - staff               |   (94) |   (97) | |   (90) |   (78) |   (82) | |  (13%) |     5%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| - other               |   (34) |   (51) | |   (33) |   (34) |   (35) | |    3%  |     3%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Indirect expenses     |   (39) |   (50) | |   (46) |   (41) |   (42) | |    8%  |     2%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |  (167) |  (198) | |  (169) |  (153) |  (159) | |   (5%) |     4%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|          Operating    |   103  |    77  | |   100  |   134  |   120  | |   17%  |   (10%) | 
|          profit       |        |        | |        |        |        | |        |         | 
|          before       |        |        | |        |        |        | |        |         | 
|          impairment   |        |        | |        |        |        | |        |         | 
|          losses       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Impairment losses     |    (3) |    (8) | |    (6) |   (16) |    (1) | |  (67%) |   (94%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Operating profit      |   100  |    69  | |    94  |   118  |   119  | |   19%  |     1%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Analysis of income:   |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Private Banking       |   211  |   221  | |   219  |   242  |   232  | |   10%  |    (4%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Investments           |    59  |    54  | |    50  |    45  |    47  | |  (20%) |     4%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Total income          |   270  |   275  | |   269  |   287  |   279  | |    3%  |    (3%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Key metrics           |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Performance ratios    |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Net interest margin   | 4.68%  | 4.56%  | | 4.47%  | 4.82%  | 4.34%  | | (34bp) |  (48bp) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Cost:income ratio     | 61.9%  | 72.0%  | | 62.8%  | 53.3%  | 57.0%  | | 486bp  | (368bp) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |      2008       | |          2009            | |  30 Sept 2009    | 
|                       |                 | |                          | |       vs.        | 
+-----------------------+-----------------+-+--------------------------+-+------------------+ 
|                       |     30 |     31 | |     31 |     30 |     30 | |     30 |      30 | 
|                       |   Sept |    Dec | |    Mar |   June |   Sept | |   Sept |    June | 
|                       |        |        | |        |        |        | |   2008 |    2009 | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |  GBPbn |  GBPbn | |  GBPbn |  GBPbn |  GBPbn | |        |         | 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Capital and balance   |        |        | |        |        |        | |        |         | 
| sheet                 |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|          Loans and    |        |        | |        |        |        | |        |         | 
|          advances     |        |        | |        |        |        | |        |         | 
|          to           |        |        | |        |        |        | |        |         | 
|          customers    |        |        | |        |        |        | |        |         | 
|          gross        |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| - mortgages           |   5.0  |   5.3  | |   5.5  |   5.6  |   6.1  | |   22%  |     9%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| - personal            |   4.9  |   5.0  | |   4.6  |   4.7  |   4.8  | |   (2%) |     2%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| - other               |   2.0  |   2.1  | |   2.2  |   2.1  |   2.5  | |   25%  |    19%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Customer deposits     |  35.8  |  34.1  | |  34.9  |  35.3  |  36.3  | |    1%  |     3%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| AUMs - excluding      |  34.6  |  34.7  | |  31.3  |  29.8  |  31.7  | |   (8%) |     6%  | 
| deposits              |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Risk elements in      |   0.1  |   0.1  | |   0.1  |   0.2  |   0.2  | |  100%  |      -  | 
| lending               |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|          Loan:deposit | 33.3%  | 36.3%  | | 35.3%  | 35.2%  | 36.9%  | | 360bp  |  172bp  | 
|          ratio        |        |        | |        |        |        | |        |         | 
|          (excluding   |        |        | |        |        |        | |        |         | 
|          repos)       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
|                       |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
| Risk-weighted         |  10.8  |  10.8  | |  10.6  |  10.3  |  10.7  | |   (1%) |     4%  | 
| assets                |        |        | |        |        |        | |        |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+--------+---------+ 
 
 
+--+-------------------------------------------------------------------------+ 
| Note:                                                                      | 
+----------------------------------------------------------------------------+ 
| (1)| Return on equity is based on divisional operating profit after tax,     | 
|  | divided by divisional notional equity (based on 8% of divisional        | 
|  | risk-weighted assets, adjusted for capital deductions).                 | 
+--+-------------------------------------------------------------------------+ 
 
 
 
Appendix 2 Analysis by quarter 
 
 
Global Banking & Markets 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |       2008        | |            2009             | |  Q3 2009 vs.    | 
+-------------------------------+-------------------+-+-----------------------------+-+-----------------+ 
|                               |     Q3  |     Q4  | |     Q1  |     Q2  |     Q3  | |     Q3 |     Q2 | 
|                               |         |         | |         |         |         | |  2008  |  2009  | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Income statement              |   GBPm  |   GBPm  | |   GBPm  |   GBPm  |   GBPm  | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Net                  |    535  |  1,054  | |    812  |    660  |    447  | |  (16%) |  (32%) | 
|          interest             |         |         | |         |         |         | |        |        | 
|          income               |         |         | |         |         |         | |        |        | 
|          from                 |         |         | |         |         |         | |        |        | 
|          banking              |         |         | |         |         |         | |        |        | 
|          activities           |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Net fees             |    405  |    187  | |    291  |    409  |    338  | |  (17%) |  (17%) | 
|          and                  |         |         | |         |         |         | |        |        | 
|          commissions          |         |         | |         |         |         | |        |        | 
|          receivable           |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Income/(loss)        |    760  | (2,918) | |  4,329  |  1,338  |  1,184  | |   56%  |  (12%) | 
|          from trading         |         |         | |         |         |         | |        |        | 
|          activities           |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Other                |    (22) |   (119) | |    (93) |    (97) |   (110) | |     -  |    13% | 
|          operating            |         |         | |         |         |         | |        |        | 
|          income               |         |         | |         |         |         | |        |        | 
|          (net of              |         |         | |         |         |         | |        |        | 
|          related              |         |         | |         |         |         | |        |        | 
|          funding              |         |         | |         |         |         | |        |        | 
|          costs)               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Non-interest income           |  1,143  | (2,850) | |  4,527  |  1,650  |  1,412  | |   24%  |  (14%) | 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Total income                  |  1,678  | (1,796) | |  5,339  |  2,310  |  1,859  | |   11%  |  (20%) | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Direct expenses               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| - staff                       |   (618) |   (178) | | (1,001) |   (762) |   (760) | |   23%  |     -  | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| - other                       |   (284) |   (421) | |   (300) |   (231) |   (261) | |   (8%) |   13%  | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Indirect expenses             |   (160) |   (202) | |   (193) |   (201) |   (191) | |   19%  |   (5%) | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               | (1,062) |   (801) | | (1,494) | (1,194) | (1,212) | |   14%  |    2%  | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Operating            |    616  | (2,597) | |  3,845  |  1,116  |    647  | |    5%  |  (42%) | 
|          profit/(loss) before |         |         | |         |         |         | |        |        | 
|          impairment losses    |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Impairment losses             |     (2) |   (505) | |   (269) |     31  |   (272) | |     -  |     -  | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Operating                     |    614  | (3,102) | |  3,576  |  1,147  |    375  | |  (39%) |  (67%) | 
| profit/(loss)                 |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Analysis of income            |         |         | |         |         |         | |        |        | 
| by product:                   |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Rates - money                 |    384  |    748  | |    853  |    466  |    287  | |  (25%) |  (38%) | 
| markets                       |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Rates - flow                  |      -  |     16  | |  1,297  |    536  |    694  | |     -  |   29%  | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Currencies                    |    417  |    414  | |    558  |    384  |    141  | |  (66%) |  (63%) | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Commodities                   |     47  |    403  | |    228  |    239  |    120  | |  155%  |  (50%) | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Equities                      |     21  |   (214) | |    371  |    364  |    282  | |     -  |  (23%) | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Credit markets                |   (105) | (2,341) | |    858  |    690  |    475  | |     -  |  (31%) | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|          Portfolio            |    266  |     53  | |    527  |    113  |    180  | |  (32%) |   59%  | 
|          management           |         |         | |         |         |         | |        |        | 
|          and                  |         |         | |         |         |         | |        |        | 
|          origination          |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Fair value of own             |    648  |   (875) | |    647  |   (482) |   (320) | | (149%) |  (34%) | 
| debt                          |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Total income                  |  1,678  | (1,796) | |  5,339  |  2,310  |  1,859  | |   11%  |  (20%) | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Analysis of                   |         |         | |         |         |         | |        |        | 
| impairment by                 |         |         | |         |         |         | |        |        | 
| sector:                       |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Manufacturing and             |      -  |     39  | |     16  |     23  |     33  | |     -  |   43%  | 
| infrastructure                |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Property and                  |      -  |      -  | |     46  |      4  |      -  | |     -  |     -  | 
| construction                  |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Transport                     |      -  |      -  | |      -  |      1  |      2  | |     -  |  100%  | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Banks and financial           |      -  |    194  | |      4  |     39  |    237  | |     -  |     -  | 
| institutions                  |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Others                        |      2  |    272  | |    203  |    (98) |      -  | |     -  |     -  | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Total impairment              |      2  |    505  | |    269  |    (31) |    272  | |     -  |     -  | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
|                               |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
| Loan impairment               |      -  |  1.13%  | |  0.68%  | (0.11%) |  0.60%  | |  60bp  |  71bp  | 
| charge as % of                |         |         | |         |         |         | |        |        | 
| gross customer                |         |         | |         |         |         | |        |        | 
| loans and advances            |         |         | |         |         |         | |        |        | 
| (excluding reverse            |         |         | |         |         |         | |        |        | 
| repurchase                    |         |         | |         |         |         | |        |        | 
| agreements)                   |         |         | |         |         |         | |        |        | 
+-------------------------------+---------+---------+-+---------+---------+---------+-+--------+--------+ 
 
 
Appendix 2 Analysis by quarter 
 
 
Global Banking & Markets (continued) 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |       2008        | |            2009             | |     Q3 2009 vs.      | 
+-----------------------+-------------------+-+-----------------------------+-+----------------------+ 
| Key metrics           |     Q3  |     Q4  | |     Q1  |     Q2  |     Q3  | |       Q3 |        Q2 | 
|                       |         |         | |         |         |         | |    2008  |     2009  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Performance ratios    |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Return on equity      |  10.5%  | (54.1%) | |  66.1%  |  25.1%  |   7.7%  | |  (280bp) | (1,740bp) | 
| (1)                   |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Net interest margin   |  1.24%  |  1.99%  | |  2.02%  |  1.48%  |  1.08%  | |   (16bp) |    (40bp) | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Cost:income ratio     |  63.3%  | (44.6%) | |  28.0%  |  51.7%  |  65.2%  | |  (191bp) | (1,351bp) | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |       2008        | |            2009             | |    30 Sept 2009      | 
|                       |                   | |                             | |         vs.          | 
+-----------------------+-------------------+-+-----------------------------+-+----------------------+ 
|                       |      30 |      31 | |      31 |      30 |      30 | |       30 |        30 | 
|                       |    Sept |     Dec | |     Mar |    June |    Sept | |     Sept |      June | 
|                       |         |         | |         |         |         | |     2008 |      2009 | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |   GBPbn |   GBPbn | |   GBPbn |   GBPbn |   GBPbn | |          |           | 
|                       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Capital and balance   |         |         | |         |         |         | |          |           | 
| sheet                 |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|          Loans and    |  188.6  |  225.5  | |  206.5  |  156.0  |  157.0  | |    (17%) |       1%  | 
|          advances     |         |         | |         |         |         | |          |           | 
|          (including   |         |         | |         |         |         | |          |           | 
|          banks)       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Reverse repos         |  206.5  |   88.8  | |   80.6  |   75.2  |   75.4  | |    (63%) |        -  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Securities            |  157.6  |  127.5  | |  124.3  |  115.5  |  117.6  | |    (25%) |       2%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Cash and eligible     |   35.3  |   20.2  | |   28.6  |   51.5  |   63.8  | |      81% |      24%  | 
| bills                 |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Other assets          |   72.3  |   42.9  | |   43.1  |   46.2  |   50.8  | |    (30%) |      10%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|          Total        |  660.3  |  504.9  | |  483.1  |  444.4  |  464.6  | |    (30%) |       5%  | 
|          third        |         |         | |         |         |         | |          |           | 
|          party        |         |         | |         |         |         | |          |           | 
|          assets       |         |         | |         |         |         | |          |           | 
|          (excluding   |         |         | |         |         |         | |          |           | 
|          derivatives  |         |         | |         |         |         | |          |           | 
|          mark to      |         |         | |         |         |         | |          |           | 
|          market)      |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Net derivative        |   73.0  |  113.0  | |   98.0  |   70.7  |   81.5  | |     12%  |      15%  | 
| assets (after         |         |         | |         |         |         | |          |           | 
| netting)              |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|          Customer     |   91.0  |   88.6  | |   81.8  |   65.0  |   58.1  | |    (36%) |     (11%) | 
|          deposits     |         |         | |         |         |         | |          |           | 
|          (excluding   |         |         | |         |         |         | |          |           | 
|          repos)       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Risk elements in      |    0.3  |    0.7  | |    0.8  |    1.1  |    1.6  | |       -  |      49%  | 
| lending               |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|          Loan:deposit | 158.7%  | 192.0%  | | 194.4%  | 182.7%  | 192.4%  | | 3,368bp  |    962bp  | 
|          ratio        |         |         | |         |         |         | |          |           | 
|          (excluding   |         |         | |         |         |         | |          |           | 
|          repos)       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
|                       |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
| Risk-weighted         |  165.4  |  162.4  | |  148.6  |  122.4  |  131.9  | |    (20%) |       8%  | 
| assets                |         |         | |         |         |         | |          |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+----------+-----------+ 
 
 
+--+-------------------------------------------------------------------------+ 
| Note:                                                                      | 
+----------------------------------------------------------------------------+ 
| (1)| Return on equity is based on divisional operating profit after tax,     | 
|  | divided by divisional notional equity (based on 10% of divisional       | 
|  | risk-weighted assets, adjusted for capital deductions).                 | 
+--+-------------------------------------------------------------------------+ 
 
 
 
 
 
Appendix 2 Analysis by quarter 
 
 
Global Transaction Services 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |      2008       | |          2009            | |   Q3 2009 vs.    | 
+-----------------------+-----------------+-+--------------------------+-+------------------+ 
|                       |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |      Q3 |     Q2 | 
|                       |        |        | |        |        |        | |   2008  |  2009  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Income statement      |  GBPm  |  GBPm  | |  GBPm  |  GBPm  |  GBPm  | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Net interest income   |   244  |   249  | |   220  |   225  |   234  | |    (4%) |    4%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Non-interest income   |   375  |   407  | |   385  |   398  |   388  | |     3%  |   (3%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Total income          |   619  |   656  | |   605  |   623  |   622  | |      -  |     -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Direct expenses       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| - staff               |   (91) |   (93) | |   (95) |   (87) |   (87) | |    (4%) |     -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| - other               |   (38) |   (42) | |   (35) |   (38) |   (37) | |    (3%) |   (3%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Indirect expenses     |  (215) |  (236) | |  (235) |  (229) |  (223) | |     4%  |   (3%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |  (344) |  (371) | |  (365) |  (354) |  (347) | |     1%  |   (2%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|          Operating    |   275  |   285  | |   240  |   269  |   275  | |      -  |    2%  | 
|          profit       |        |        | |        |        |        | |         |        | 
|          before       |        |        | |        |        |        | |         |        | 
|          impairment   |        |        | |        |        |        | |         |        | 
|          losses       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Impairment losses     |    (7) |   (40) | |    (9) |    (4) |   (22) | |      -  |     -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Operating profit      |   268  |   245  | |   231  |   265  |   253  | |    (6%) |   (5%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Analysis of income    |        |        | |        |        |        | |         |        | 
| by product:           |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Domestic cash         |   203  |   210  | |   202  |   204  |   202  | |      -  |   (1%) | 
| management            |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| International cash    |   179  |   200  | |   169  |   179  |   183  | |     2%  |    2%  | 
| management            |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Trade finance         |    60  |    70  | |    75  |    77  |    71  | |    18%  |   (8%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Merchant acquiring    |   147  |   145  | |   129  |   131  |   134  | |    (9%) |    2%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Commercial cards      |    30  |    31  | |    30  |    32  |    32  | |     7%  |     -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Total income          |   619  |   656  | |   605  |   623  |   622  | |      -  |     -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Key metrics           |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Performance ratios    |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Net interest margin   | 8.54%  | 8.00%  | | 8.29%  | 9.23%  | 9.63%  | |  109bp  |  40bp  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Cost:income ratio     | 55.6%  | 56.6%  | | 60.3%  | 56.8%  | 55.8%  | |  (22bp) | 103bp  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |      2008       | |          2009            | |  30 Sept 2009    | 
|                       |                 | |                          | |       vs.        | 
+-----------------------+-----------------+-+--------------------------+-+------------------+ 
|                       |     30 |     31 | |     31 |     30 |     30 | |      30 |     30 | 
|                       |   Sept |    Dec | |    Mar |   June |   Sept | |    Sept |   June | 
|                       |        |        | |        |        |        | |    2008 |   2009 | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |  GBPbn |  GBPbn | |  GBPbn |  GBPbn |  GBPbn | |         |        | 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Capital and balance   |        |        | |        |        |        | |         |        | 
| sheet                 |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Total third party     |  23.9  |  22.2  | |  21.1  |  19.4  |  21.4  | |   (10%) |   10%  | 
| assets                |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Loans and advances    |  18.0  |  14.8  | |  14.7  |  13.5  |  14.5  | |   (19%) |    7%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Customer deposits     |  60.3  |  61.8  | |  58.3  |  54.0  |  58.6  | |    (3%) |    9%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Risk elements in      |   0.2  |   0.1  | |   0.1  |   0.1  |   0.2  | |      -  |  100%  | 
| lending               |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|          Loan:deposit | 31.3%  | 25.1%  | | 26.4%  | 25.9%  | 25.6%  | | (578bp) | (29bp) | 
|          ratio        |        |        | |        |        |        | |         |        | 
|          (excluding   |        |        | |        |        |        | |         |        | 
|          repos)       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
|                       |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
| Risk-weighted         |  19.4  |  17.4  | |  18.7  |  16.7  |  18.9  | |    (3%) |   13%  | 
| assets                |        |        | |        |        |        | |         |        | 
+-----------------------+--------+--------+-+--------+--------+--------+-+---------+--------+ 
 
 
 
 
 
Appendix 2 Analysis by quarter 
 
 
Ulster Bank 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |      2008       | |          2009            | |  Q3 2009 vs.    | 
+-------------------------+-----------------+-+--------------------------+-+-----------------+ 
|                         |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |     Q3 |     Q2 | 
|                         |        |        | |        |        |        | |  2008  |  2009  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Income statement        |  GBPm  |  GBPm  | |  GBPm  |  GBPm  |  GBPm  | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Net interest income     |   207  |   174  | |   202  |   208  |   176  | |  (15%) |  (15%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Net fees and            |    69  |    60  | |    46  |    39  |    45  | |  (35%) |   15%  | 
| commissions             |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Other non-interest      |     -  |    (6) | |    11  |    12  |    10  | |     -  |  (17%) | 
| income                  |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Non-interest income     |    69  |    54  | |    57  |    51  |    55  | |  (20%) |    8%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Total income            |   276  |   228  | |   259  |   259  |   231  | |  (16%) |  (11%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Direct expenses         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| - staff                 |   (84) |   (87) | |   (89) |   (81) |   (79) | |   (6%) |   (2%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| - other                 |   (23) |   (24) | |   (22) |   (25) |   (20) | |  (13%) |  (20%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Indirect expenses       |   (71) |   (81) | |   (77) |   (75) |   (73) | |    3%  |   (3%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |  (178) |  (192) | |  (188) |  (181) |  (172) | |   (3%) |   (5%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          Operating      |    98  |    36  | |    71  |    78  |    59  | |  (40%) |  (24%) | 
|          profit         |        |        | |        |        |        | |        |        | 
|          before         |        |        | |        |        |        | |        |        | 
|          impairment     |        |        | |        |        |        | |        |        | 
|          losses         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Impairment losses       |   (17) |   (71) | |   (67) |   (90) |  (144) | |     -  |   60%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Operating profit/(loss) |    81  |   (35) | |     4  |   (12) |   (85) | |     -  |     -  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Analysis of income      |        |        | |        |        |        | |        |        | 
| by business:            |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Ulster corporate        |   160  |   139  | |   162  |   138  |   134  | |  (16%) |   (3%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Ulster retail           |   107  |    92  | |    93  |   101  |   104  | |   (3%) |    3%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Other                   |     9  |    (3) | |     4  |    20  |    (7) | | (178%) | (135%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Total income            |   276  |   228  | |   259  |   259  |   231  | |  (16%) |  (11%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          Analysis       |        |        | |        |        |        | |        |        | 
|          of             |        |        | |        |        |        | |        |        | 
|          impairment     |        |        | |        |        |        | |        |        | 
|          by sector:     |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Mortgages               |     5  |     4  | |    14  |    10  |    30  | |     -  |     -  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Corporate               |     3  |    43  | |    40  |    66  |    87  | |     -  |   32%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Other                   |     9  |    24  | |    13  |    14  |    27  | |     -  |   93%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Total impairment        |    17  |    71  | |    67  |    90  |   144  | |     -  |   60%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          Loan           |        |        | |        |        |        | |        |        | 
|          impairment     |        |        | |        |        |        | |        |        | 
|          charge as      |        |        | |        |        |        | |        |        | 
|          % of gross     |        |        | |        |        |        | |        |        | 
|          customer       |        |        | |        |        |        | |        |        | 
|          loans and      |        |        | |        |        |        | |        |        | 
|          advances       |        |        | |        |        |        | |        |        | 
|          excluding      |        |        | |        |        |        | |        |        | 
|          reverse        |        |        | |        |        |        | |        |        | 
|          repurchase     |        |        | |        |        |        | |        |        | 
|          agreements     |        |        | |        |        |        | |        |        | 
|          by sector:     |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Mortgages               | 0.13%  | 0.10%  | | 0.32%  | 0.25%  | 0.72%  | |  59bp  |  48bp  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Corporate               | 0.06%  | 0.72%  | | 0.71%  | 1.23%  | 1.59%  | | 153bp  |  36bp  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Other                   | 1.61%  | 4.60%  | | 2.58%  | 3.50%  | 5.40%  | | 379bp  | 190bp  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         |        |        | |        |        |        | |        |        | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                         | 0.18%  | 0.65%  | | 0.64%  | 0.92%  | 1.42%  | | 124bp  |  50bp  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
 
Appendix 2 Analysis by quarter 
 
 
Ulster Bank (continued) 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|                       |       2008        | |            2009             | |      Q3 2009 vs.      | 
+-----------------------+-------------------+-+-----------------------------+-+-----------------------+ 
| Key metrics           |     Q3  |     Q4  | |     Q1  |     Q2  |     Q3  | |        Q3 |        Q2 | 
|                       |         |         | |         |         |         | |     2008  |     2009  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|                       |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| Performance ratios    |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| Return on equity      |  17.3%  |  (6.5%) | |   0.7%  |  (2.0%) | (12.7%) | | (3,000bp) | (1,070bp) | 
| (1)                   |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| Net interest margin   |  2.04%  |  1.67%  | |  1.87%  |  2.03%  |  1.74%  | |    (30bp) |    (29bp) | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| Cost:income ratio     |  64.5%  |  84.2%  | |  72.6%  |  69.9%  |  74.5%  | |   (997bp) |   (458bp) | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|                       |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|                       |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|                       |       2008        | |            2009             | |     30 Sept 2009      | 
|                       |                   | |                             | |          vs.          | 
+-----------------------+-------------------+-+-----------------------------+-+-----------------------+ 
|                       |      30 |      31 | |      31 |      30 |      30 | |        30 |        30 | 
|                       |    Sept |     Dec | |     Mar |    June |    Sept | |      Sept |      June | 
|                       |         |         | |         |         |         | |      2008 |      2009 | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|                       |   GBPbn |   GBPbn | |   GBPbn |   GBPbn |   GBPbn | |           |           | 
|                       |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|                       |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| Capital and balance   |         |         | |         |         |         | |           |           | 
| sheet                 |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|          Loans and    |         |         | |         |         |         | |           |           | 
|          advances     |         |         | |         |         |         | |           |           | 
|          to           |         |         | |         |         |         | |           |           | 
|          customers    |         |         | |         |         |         | |           |           | 
|          gross:       |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| - mortgages           |   15.5  |   18.1  | |   17.4  |   16.0  |   16.7  | |       8%  |       4%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| - corporate           |   19.3  |   23.8  | |   22.8  |   21.2  |   21.9  | |      13%  |       3%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| - other               |    2.2  |    2.1  | |    2.0  |    1.8  |    2.0  | |      (9%) |      11%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|                       |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| Customer deposits     |   21.5  |   24.3  | |   19.5  |   18.9  |   20.9  | |      (3%) |      11%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| Risk elements in      |         |         | |         |         |         | |           |           | 
| lending:              |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| - mortgages           |    0.2  |    0.3  | |    0.4  |    0.4  |    0.5  | |     150%  |      25%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| - corporate           |    0.2  |    0.8  | |    1.0  |    1.1  |    1.3  | |        -  |      18%  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| - other               |    0.1  |    0.1  | |    0.1  |    0.1  |    0.2  | |     100%  |        -  | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|          Loan:deposit | 172.3%  | 181.1%  | | 217.4%  | 206.3%  |  194.0% | |   2,165bp | (1,237bp) | 
|          ratio        |         |         | |         |         |         | |           |           | 
|          (excluding   |         |         | |         |         |         | |           |           | 
|          repos)       |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
|                       |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
| Risk-weighted         |   22.2  |   24.5  | |   26.2  |   26.2  |   28.5  | |      28%  |       9%  | 
| assets                |         |         | |         |         |         | |           |           | 
+-----------------------+---------+---------+-+---------+---------+---------+-+-----------+-----------+ 
 
 
+-----+-------------------------------------------------------------------------+ 
| Note:                                                                         | 
+-------------------------------------------------------------------------------+ 
| (1) | Return on equity is based on divisional operating profit after tax,     | 
|     | divided by divisional notional equity (based on 7% of divisional        | 
|     | risk-weighted assets, adjusted for capital deductions).                 | 
+-----+-------------------------------------------------------------------------+ 
 
 
 
 
Appendix 2 Analysis by quarter 
 
 
US Retail and Commercial (GBP Sterling) 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |      2008       | |          2009            | |    Q3 2009 vs.    | 
+-------------------------+-----------------+-+--------------------------+-+-------------------+ 
|                         |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |      Q3 |      Q2 | 
|                         |        |        | |        |        |        | |   2008  |   2009  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Income statement        |  GBPm  |  GBPm  | |  GBPm  |  GBPm  |  GBPm  | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Net interest income     |   440  |   512  | |   494  |   448  |   410  | |    (7%) |    (8%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Net fees and            |   171  |   183  | |   198  |   209  |   159  | |    (7%) |   (24%) | 
| commissions             |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Other non-interest      |    29  |    84  | |    52  |    45  |    65  | |   124%  |    44%  | 
| income                  |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Non-interest income     |   200  |   267  | |   250  |   254  |   224  | |    12%  |   (12%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Total income            |   640  |   779  | |   744  |   702  |   634  | |    (1%) |   (10%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Direct expenses         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| - staff                 |  (159) |  (175) | |  (218) |  (184) |  (174) | |     9%  |    (5%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| - other                 |   (92) |  (120) | |  (143) |  (188) |  (132) | |    43%  |   (30%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Indirect expenses       |  (153) |  (172) | |  (201) |  (194) |  (191) | |    25%  |    (2%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |  (404) |  (467) | |  (562) |  (566) |  (497) | |    23%  |   (12%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|          Operating      |   236  |   312  | |   182  |   136  |   137  | |   (42%) |     1%  | 
|          profit         |        |        | |        |        |        | |         |         | 
|          before         |        |        | |        |        |        | |         |         | 
|          impairment     |        |        | |        |        |        | |         |         | 
|          losses         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Impairment losses       |  (134) |  (177) | |  (223) |  (146) |  (180) | |    34%  |    23%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Operating profit/(loss) |   102  |   135  | |   (41) |   (10) |   (43) | |  (142%) |      -  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Average exchange        | 1.892  | 1.570  | | 1.436  | 1.551  | 1.640  | |         |         | 
| rate - US$/GBP          |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Analysis of income      |        |        | |        |        |        | |         |         | 
| by product:             |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Mortgages and home      |    88  |   112  | |   142  |   130  |   112  | |    27%  |   (14%) | 
| equity                  |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Personal lending        |    86  |    90  | |   107  |   113  |   116  | |    35%  |     3%  | 
| and cards               |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Retail deposits         |   256  |   279  | |   231  |   202  |   200  | |   (22%) |    (1%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Commercial lending      |    98  |   128  | |   141  |   140  |   127  | |    30%  |    (9%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Commercial deposits     |    97  |   111  | |   104  |    89  |    97  | |      -  |     9%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Other                   |    15  |    59  | |    19  |    28  |   (18) | |      -  |  (164%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Total income            |   640  |   779  | |   744  |   702  |   634  | |    (1%) |   (10%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|          Analysis       |        |        | |        |        |        | |         |         | 
|          of             |        |        | |        |        |        | |         |         | 
|          impairment     |        |        | |        |        |        | |         |         | 
|          by sector:     |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Residential             |    16  |    13  | |    23  |    12  |    29  | |    81%  |   142%  | 
| mortgages               |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Home equity             |    20  |    22  | |    29  |    43  |    82  | |      -  |    91%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Corporate &             |    54  |    87  | |   108  |    61  |    65  | |    20%  |     7%  | 
| commercial              |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Other                   |    44  |    55  | |    63  |    30  |     4  | |   (91%) |   (87%) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Total impairment        |   134  |   177  | |   223  |   146  |   180  | |    34%  |    23%  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|          Loan           |        |        | |        |        |        | |         |         | 
|          impairment     |        |        | |        |        |        | |         |         | 
|          charge as      |        |        | |        |        |        | |         |         | 
|          % of gross     |        |        | |        |        |        | |         |         | 
|          customer       |        |        | |        |        |        | |         |         | 
|          loans and      |        |        | |        |        |        | |         |         | 
|          advances       |        |        | |        |        |        | |         |         | 
|          (excluding     |        |        | |        |        |        | |         |         | 
|          reverse        |        |        | |        |        |        | |         |         | 
|          repurchase     |        |        | |        |        |        | |         |         | 
|          agreements)    |        |        | |        |        |        | |         |         | 
|          by sector:     |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Residential             | 0.74%  | 0.55%  | | 1.00%  | 0.66%  | 1.68%  | |   95bp  |  102bp  | 
| mortgages               |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Home equity             | 0.53%  | 0.47%  | | 0.62%  | 1.08%  | 2.05%  | |  152bp  |   97bp  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Corporate &             | 1.11%  | 1.46%  | | 1.79%  | 1.19%  | 1.27%  | |   16bp  |    8bp  | 
| commercial              |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Other                   | 2.17%  | 2.24%  | | 2.57%  | 1.45%  | 0.20%  | | (197bp) | (124bp) | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         |        |        | |        |        |        | |         |         | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                         | 1.04%  | 1.15%  | | 1.44%  | 1.12%  | 1.41%  | |   37bp  |   29bp  | 
+-------------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
 
Appendix 2 Analysis by quarter 
 
 
US Retail and Commercial (GBP Sterling) (continued) 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |      2008       | |          2009            | |    Q3 2009 vs.      | 
+-----------------------+-----------------+-+--------------------------+-+---------------------+ 
| Key metrics           |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |        Q3 |      Q2 | 
|                       |        |        | |        |        |        | |     2008  |   2009  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Performance ratios    |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Return on equity      |  7.4%  |  7.9%  | | (2.4%) | (0.7%) | (2.5%) | |   (990bp) | (180bp) | 
| (1)                   |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Net interest margin   | 2.79%  | 2.59%  | | 2.33%  | 2.30%  | 2.34%  | |    (45bp) |    4bp  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Cost:income ratio     | 63.1%  | 60.0%  | | 75.4%  | 80.6%  | 78.4%  | | (1,526bp) |  224bp  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |      2008       | |          2009            | |    30 Sept 2009     | 
|                       |                 | |                          | |        vs.          | 
+-----------------------+-----------------+-+--------------------------+-+---------------------+ 
|                       |     30 |     31 | |     31 |     30 |     30 | |        30 |      30 | 
|                       |   Sept |    Dec | |    Mar |   June |   Sept | |      Sept |    June | 
|                       |        |        | |        |        |        | |      2008 |    2009 | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |  GBPbn |  GBPbn | |  GBPbn |  GBPbn |  GBPbn | |           |         | 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Capital and balance   |        |        | |        |        |        | |           |         | 
| sheet                 |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Total assets          |  77.9  |  87.5  | |  94.9  |  75.6  |  76.9  | |      (1%) |     2%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|          Loans and    |        |        | |        |        |        | |           |         | 
|          advances     |        |        | |        |        |        | |           |         | 
|          to           |        |        | |        |        |        | |           |         | 
|          customers    |        |        | |        |        |        | |           |         | 
|          (gross):     |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - residential         |   8.7  |   9.5  | |   9.2  |   7.3  |   6.9  | |     (21%) |    (5%) | 
| mortgages             |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - home equity         |  15.2  |  18.7  | |  18.8  |  15.9  |  16.0  | |       5%  |     1%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - corporate and       |  19.4  |  23.7  | |  24.2  |  20.5  |  20.5  | |       6%  |      -  | 
| commercial            |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - other consumer      |   8.0  |   9.8  | |   9.8  |   8.3  |   7.8  | |      (2%) |    (6%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Customer deposits     |  55.6  |  64.4  | |  67.9  |  60.2  |  62.1  | |      12%  |     3%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Risk elements in      |        |        | |        |        |        | |           |         | 
| lending               |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - retail              |   0.2  |   0.2  | |   0.3  |   0.3  |   0.3  | |      50%  |      -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - commercial          |     -  |   0.2  | |   0.1  |   0.1  |   0.2  | |        -  |   100%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|          Loan:deposit | 92.8%  | 96.6%  | | 91.5%  | 86.7%  | 82.6%  | | (1,016bp) | (410bp) | 
|          ratio        |        |        | |        |        |        | |           |         | 
|          (excluding   |        |        | |        |        |        | |           |         | 
|          repos)       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Risk-weighted         |  51.4  |  63.9  | |  64.3  |  55.6  |  62.8  | |      22%  |    13%  | 
| assets                |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Spot exchange rate    | 1.783  | 1.460  | | 1.433  | 1.644  | 1.599  | |           |         | 
| - US$/GBP             |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
 
 
+--+-------------------------------------------------------------------------+ 
| Note:                                                                      | 
+----------------------------------------------------------------------------+ 
| (1)| Return on equity is based on divisional operating profit after tax,     | 
|  | divided by divisional notional equity (based on 7% of divisional        | 
|  | risk-weighted assets, adjusted for capital deductions).                 | 
+--+-------------------------------------------------------------------------+ 
 
 
 
 
Appendix 2 Analysis by quarter 
 
 
US Retail and Commercial (US Dollar) (continued) 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |      2008       | |          2009            | |    Q3 2009 vs.    | 
+----------------------+-----------------+-+--------------------------+-+-------------------+ 
|                      |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |      Q3 |      Q2 | 
|                      |        |        | |        |        |        | |   2008  |   2009  | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Income statement     |    $m  |    $m  | |    $m  |    $m  |    $m  | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Net interest income  |   834  |   837  | |   711  |   696  |   680  | |   (18%) |    (2%) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Net fees and         |   325  |   294  | |   284  |   324  |   266  | |   (18%) |   (18%) | 
| commissions          |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Other non-interest   |    52  |   142  | |    75  |    69  |   104  | |    100% |     51% | 
| income               |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Non-interest income  |   377  |   436  | |   359  |   393  |   370  | |    (2%) |    (6%) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Total income         | 1,211  | 1,273  | | 1,070  | 1,089  | 1,050  | |   (13%) |    (4%) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Direct expenses      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| - staff              |  (302) |  (278) | |  (313) |  (287) |  (289) | |    (4%) |     1%  | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| - other              |  (172) |  (201) | |  (206) |  (289) |  (219) | |     27% |   (24%) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Indirect expenses    |  (292) |  (277) | |  (288) |  (301) |  (313) | |      7% |      4% | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |  (766) |  (756) | |  (807) |  (877) |  (821) | |      7% |    (6%) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|          Operating   |   445  |   517  | |   263  |   212  |   229  | |   (49%) |      8% | 
|          profit      |        |        | |        |        |        | |         |         | 
|          before      |        |        | |        |        |        | |         |         | 
|          impairment  |        |        | |        |        |        | |         |         | 
|          losses      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Impairment losses    |  (258) |  (304) | |  (320) |  (231) |  (296) | |     15% |     28% | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Operating            |   187  |   213  | |   (57) |  (19)  |   (67) | |  (136%) |      -  | 
| profit/(loss)        |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Analysis of income   |        |        | |        |        |        | |         |         | 
| by product:          |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Mortgages and home   |   166  |   183  | |   204  |   203  |   186  | |     12% |    (8%) | 
| equity               |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Personal lending     |   164  |   143  | |   154  |   174  |   190  | |     16% |      9% | 
| and cards            |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Retail deposits      |   483  |   451  | |   332  |   315  |   329  | |   (32%) |      4% | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Commercial lending   |   186  |   211  | |   202  |   217  |   210  | |     13% |    (3%) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Commercial deposits  |   185  |   179  | |   150  |   138  |   160  | |   (14%) |     16% | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Other                |    27  |   106  | |    28  |    42  |   (25) | |  (193%) |  (160%) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Total income         | 1,211  | 1,273  | | 1,070  | 1,089  | 1,050  | |   (13%) |    (4%) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|          Analysis    |        |        | |        |        |        | |         |         | 
|          of          |        |        | |        |        |        | |         |         | 
|          impairment  |        |        | |        |        |        | |         |         | 
|          by sector:  |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Residential          |    30  |    22  | |    33  |    19  |    47  | |     55% |    145% | 
| mortgages            |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Home equity          |    37  |    38  | |    42  |    65  |   131  | |      -  |    102% | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Corporate &          |   106  |   151  | |   154  |    99  |   107  | |      1% |      9% | 
| commercial           |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Other                |    85  |    93  | |    91  |    48  |    11  | |   (87%) |   (78%) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Total impairment     |   258  |   304  | |   320  |   231  |   296  | |     15% |     28% | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|          Loan        |        |        | |        |        |        | |         |         | 
|          impairment  |        |        | |        |        |        | |         |         | 
|          charge as   |        |        | |        |        |        | |         |         | 
|          % of gross  |        |        | |        |        |        | |         |         | 
|          customer    |        |        | |        |        |        | |         |         | 
|          loans and   |        |        | |        |        |        | |         |         | 
|          advances    |        |        | |        |        |        | |         |         | 
|          (excluding  |        |        | |        |        |        | |         |         | 
|          reverse     |        |        | |        |        |        | |         |         | 
|          repurchase  |        |        | |        |        |        | |         |         | 
|          agreements) |        |        | |        |        |        | |         |         | 
|          by sector:  |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Residential          |  0.77% |  0.63% | |  1.00% |  0.63% |  1.69% | |   92bp  |  106bp  | 
| mortgages            |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Home equity          |  0.55% |  0.56% | |  0.62% |  1.00% |  2.05% | |  150bp  |  105bp  | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Corporate &          |  1.23% |  1.74% | |  1.78% |  1.18% |  1.31% | |    9bp  |   14bp  | 
| commercial           |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
| Other                |  2.36% |  2.60% | |  2.58% |  1.41% |  0.34% | | (202bp) | (107bp) | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |        |        | |        |        |        | |         |         | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
|                      |  1.13% |  1.35% | |  1.44% |  1.08% |  1.45% | |   32bp  |   37bp  | 
+----------------------+--------+--------+-+--------+--------+--------+-+---------+---------+ 
 
Appendix 2 Analysis by quarter 
 
 
US Retail and Commercial (US Dollar) (continued) 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |      2008       | |          2009            | |    Q3 2009 vs.      | 
+-----------------------+-----------------+-+--------------------------+-+---------------------+ 
| Key metrics           |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |        Q3 |      Q2 | 
|                       |        |        | |        |        |        | |     2008  |   2009  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Performance ratios    |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Return on equity      |   7.6% |   8.5% | | (2.3%) | (0.8%) | (2.5%) | | (1,010bp) | (170bp) | 
| (1)                   |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Net interest margin   |  2.80% |  2.70% | |  2.33% |  2.32% |  2.37% | |    (43bp) |    5bp  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Cost:income ratio     |  63.2% |  59.4% | |  75.4% |  80.5% |  78.2% | | (1,497bp) |  231bp  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |      2008       | |          2009            | |    30 Sept 2009     | 
|                       |                 | |                          | |        vs.          | 
+-----------------------+-----------------+-+--------------------------+-+---------------------+ 
|                       |     30 |     31 | |     31 |     30 |     30 | |        30 |      30 | 
|                       |   Sept |    Dec | |    Mar |   June |   Sept | |      Sept |    June | 
|                       |        |        | |        |        |        | |      2008 |    2009 | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |   $bn  |   $bn  | |   $bn  |   $bn  |   $bn  | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Capital and balance   |        |        | |        |        |        | |           |         | 
| sheet                 |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Total assets          | 138.9  | 127.8  | | 136.0  | 124.4  | 122.9  | |     (12%) |    (1%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|          Loans and    |        |        | |        |        |        | |           |         | 
|          advances     |        |        | |        |        |        | |           |         | 
|          to           |        |        | |        |        |        | |           |         | 
|          customers    |        |        | |        |        |        | |           |         | 
|          (gross):     |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - residential         |  15.5  |  13.9  | |  13.2  |  12.0  |  11.0  | |     (29%) |    (8%) | 
| mortgages             |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - home equity         |  27.0  |  27.2  | |  26.9  |  26.1  |  25.6  | |      (5%) |    (2%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - corporate and       |  34.6  |  34.7  | |  34.7  |  33.6  |  32.7  | |      (5%) |    (3%) | 
| commercial            |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - other consumer      |  14.5  |  14.3  | |  14.1  |  13.7  |  12.5  | |     (14%) |    (9%) | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Customer deposits     |  99.2  |  94.0  | |  97.4  |  99.0  |  99.3  | |        -  |      -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Risk elements in      |        |        | |        |        |        | |           |         | 
| lending               |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - retail              |   0.3  |   0.3  | |   0.4  |   0.4  |   0.5  | |      67%  |    25%  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| - commercial          |   0.1  |   0.2  | |   0.2  |   0.3  |   0.3  | |        -  |      -  | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|          Loan:deposit |  92.8% |  96.6% | |  91.5% |  86.7% |  82.6% | | (1,016bp) | (410bp) | 
|          ratio        |        |        | |        |        |        | |           |         | 
|          (excluding   |        |        | |        |        |        | |           |         | 
|          repos)       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
|                       |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
| Risk-weighted         |  91.7  |  93.2  | |  92.1  |  91.3  | 100.4  | |       9%  |     10% | 
| assets                |        |        | |        |        |        | |           |         | 
+-----------------------+--------+--------+-+--------+--------+--------+-+-----------+---------+ 
 
 
+-----+-------------------------------------------------------------------------+ 
| Note:                                                                         | 
+-------------------------------------------------------------------------------+ 
| (1) | Return on equity is based on divisional operating profit after tax,     | 
|     | divided by divisional notional equity (based on 7% of divisional        | 
|     | risk-weighted assets, adjusted for capital deductions).                 | 
+-----+-------------------------------------------------------------------------+ 
 
 
 
Appendix 2 Analysis by quarter 
 
 
RBS Insurance 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |      2008       | |          2009            | |  Q3 2009 vs.    | 
+--------------------------+-----------------+-+--------------------------+-+-----------------+ 
|                          |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |     Q3 |     Q2 | 
|                          |        |        | |        |        |        | |  2008  |  2009  | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Income statement         |  GBPm  |  GBPm  | |  GBPm  |  GBPm  |  GBPm  | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Earned premiums          | 1,128  | 1,121  | | 1,106  | 1,119  | 1,145  | |     2% |     2% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Reinsurers' share        |   (51) |   (48) | |   (45) |   (40) |   (43) | |  (16%) |     8% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Insurance premium        | 1,077  | 1,073  | | 1,061  | 1,079  | 1,102  | |     2% |     2% | 
| income                   |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Net fees and             |  (102) |   (93) | |   (92) |   (95) |   (95) | |   (7%) |     -  | 
| commissions              |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Other income             |   107  |   146  | |   108  |   104  |   112  | |     5% |     8% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Total income             | 1,082  | 1,126  | | 1,077  | 1,088  | 1,119  | |     3% |     3% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Direct expenses          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| - staff                  |   (64) |   (77) | |   (70) |   (69) |   (67) | |     5% |   (3%) | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| - other                  |   (44) |   (54) | |   (67) |   (54) |   (47) | |     7% |  (13%) | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Indirect expenses        |   (65) |   (72) | |   (66) |   (65) |   (64) | |   (2%) |   (2%) | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |  (173) |  (203) | |  (203) |  (188) |  (178) | |     3% |   (5%) | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Gross claims             |  (777) |  (788) | |  (798) |  (776) |  (941) | |    21% |    21% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Reinsurers' share        |    18  |    41  | |     5  |    18  |    13  | |  (28%) |  (28%) | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Net claims               |  (759) |  (747) | |  (793) |  (758) |  (928) | |    22% |    22% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          Operating       |   150  |   176  | |    81  |   142  |    13  | |  (91%) |  (91%) | 
|          profit          |        |        | |        |        |        | |        |        | 
|          before          |        |        | |        |        |        | |        |        | 
|          impairment      |        |        | |        |        |        | |        |        | 
|          losses          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Impairment losses        |     -  |   (42) | |    (5) |    (1) |    (2) | |     -  |   100% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Operating profit         |   150  |   134  | |    76  |   141  |    11  | |  (93%) |  (92%) | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Analysis of income       |        |        | |        |        |        | |        |        | 
| by product:              |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Motor own-brands         |   492  |   491  | |   477  |   495  |   517  | |     5% |     4% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Household and Life       |   200  |   206  | |   204  |   210  |   214  | |     7% |     2% | 
| own-brands               |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Motor partnerships       |   167  |   166  | |   145  |   145  |   141  | |  (16%) |   (3%) | 
| and broker               |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          Household       |    88  |    85  | |    83  |    81  |    78  | |  (11%) |   (4%) | 
|          and Life,       |        |        | |        |        |        | |        |        | 
|          partnerships    |        |        | |        |        |        | |        |        | 
|          and broker      |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          Other           |   135  |   178  | |   168  |   157  |   169  | |    25% |     8% | 
|          (International, |        |        | |        |        |        | |        |        | 
|          commercial and  |        |        | |        |        |        | |        |        | 
|          central)        |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| Total income             | 1,082  | 1,126  | | 1,077  | 1,088  | 1,119  | |     3% |     3% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| In-force policies        |        |        | |        |        |        | |        |        | 
| (thousands)              |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
| - Own-brand motor        | 4,434  | 4,492  | | 4,601  | 4,789  | 4,894  | |    10% |     2% | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          - Own-brand     | 5,468  | 5,560  | | 5,643  | 5,890  | 6,150  | |    12% |     4% | 
|          non-motor       |        |        | |        |        |        | |        |        | 
|          (home,          |        |        | |        |        |        | |        |        | 
|          rescue,         |        |        | |        |        |        | |        |        | 
|          pet, HR24)      |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          - Partnerships  | 6,052  | 5,898  | | 5,750  | 5,609  | 5,371  | |  (11%) |   (4%) | 
|          & broker        |        |        | |        |        |        | |        |        | 
|          (motor, home,   |        |        | |        |        |        | |        |        | 
|          rescue, pet,    |        |        | |        |        |        | |        |        | 
|          HR24)           |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          - Other         | 1,122  | 1,206  | | 1,211  | 1,210  | 1,212  | |     8% |     -  | 
|          (international, |        |        | |        |        |        | |        |        | 
|          commercial and  |        |        | |        |        |        | |        |        | 
|          central)        |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|                          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
|          General         | 6,661  | 6,672  | | 6,630  | 6,601  | 6,839  | |     3% |     4% | 
|          insurance       |        |        | |        |        |        | |        |        | 
|          reserves -      |        |        | |        |        |        | |        |        | 
|          total           |        |        | |        |        |        | |        |        | 
|          (GBPm)          |        |        | |        |        |        | |        |        | 
+--------------------------+--------+--------+-+--------+--------+--------+-+--------+--------+ 
 
Appendix 2 Analysis by quarter 
 
 
RBS Insurance (continued) 
+---------------------+--------+--------+-+--------+--------+--------+-+-----------+-----------+ 
|                     |      2008       | |          2009            | |      Q3 2009 vs.      | 
+---------------------+-----------------+-+--------------------------+-+-----------------------+ 
|                     |    Q3  |    Q4  | |    Q1  |    Q2  |    Q3  | |        Q3 |        Q2 | 
|                     |        |        | |        |        |        | |     2008  |     2009  | 
+---------------------+--------+--------+-+--------+--------+--------+-+-----------+-----------+ 
|                     |        |        | |        |        |        | |           |           | 
+---------------------+--------+--------+-+--------+--------+--------+-+-----------+-----------+ 
| Key business        |        |        | |        |        |        | |           |           | 
| metrics             |        |        | |        |        |        | |           |           | 
+---------------------+--------+--------+-+--------+--------+--------+-+-----------+-----------+ 
| Return on equity    |  18.8% |  16.8% | |   9.5% |  17.7% |   1.2% | | (1,760bp) | (1,650bp) | 
| (1)                 |        |        | |        |        |        | |           |           | 
+---------------------+--------+--------+-+--------+--------+--------+-+-----------+-----------+ 
| Cost:income ratio   |  16.0% |  18.0% | |  18.9% |  17.3% |  15.9% | |      8bp  |    137bp  | 
+---------------------+--------+--------+-+--------+--------+--------+-+-----------+-----------+ 
| Adjusted            |  53.6% |  53.6% | |  71.5% |  57.0% |  93.2% | |   3,960bp |   3,620bp | 
| cost:income ratio   |        |        | |        |        |        | |           |           | 
| (2)                 |        |        | |        |        |        | |           |           | 
+---------------------+--------+--------+-+--------+--------+--------+-+-----------+-----------+ 
| Gross written       | 1,159  | 1,002  | | 1,123  | 1,147  | 1,186  | |       2%  |       3%  | 
| premiums (GBPm)     |        |        | |        |        |        | |           |           | 
+---------------------+--------+--------+-+--------+--------+--------+-+-----------+-----------+ 
 
 
+-----+-------------------------------------------------------------------------+ 
| Notes:                                                                        | 
+-------------------------------------------------------------------------------+ 
| (1) | Return on equity is based on divisional operating profit after tax,     | 
|     | divided by divisional notional equity (based on regulatory capital).    | 
+-----+-------------------------------------------------------------------------+ 
| (2) | Adjusted cost:income ratio is based on total income and operating       | 
|     | expenses after netting insurance claims against total income.           | 
+-----+-------------------------------------------------------------------------+ 
 
Appendix 2 Analysis by quarter 
 
 
Central items 
+---------------------+-------+-------+-+-------+-------+-------+-+--------+--------+ 
|                     |     2008      | |         2009          | |  Q3 2009 vs.    | 
+---------------------+---------------+-+-----------------------+-+-----------------+ 
|                     |   Q3  |   Q4  | |   Q1  |   Q2  |   Q3  | |     Q3 |     Q2 | 
|                     |       |       | |       |       |       | |  2008  |  2009  | 
+---------------------+-------+-------+-+-------+-------+-------+-+--------+--------+ 
|                     | GBPm  | GBPm  | | GBPm  | GBPm  | GBPm  | |        |        | 
+---------------------+-------+-------+-+-------+-------+-------+-+--------+--------+ 
|                     |       |       | |       |       |       | |        |        | 
+---------------------+-------+-------+-+-------+-------+-------+-+--------+--------+ 
| Fair value of own   |  633  |   14  | |  384  | (478) | (163) | | (126%) |   66%  | 
| debt                |       |       | |       |       |       | |        |        | 
+---------------------+-------+-------+-+-------+-------+-------+-+--------+--------+ 
| Other               |  173  | (501) | |  105  |  166  |  283  | |   64%  |   70%  | 
+---------------------+-------+-------+-+-------+-------+-------+-+--------+--------+ 
|                     |       |       | |       |       |       | |        |        | 
+---------------------+-------+-------+-+-------+-------+-------+-+--------+--------+ 
| Central items not   |  806  | (487) | |  489  | (312) |  120  | |  (85%) |  138%  | 
| allocated           |       |       | |       |       |       | |        |        | 
+---------------------+-------+-------+-+-------+-------+-------+-+--------+--------+ 
 
 
 
 
 
 
 
 
 
Appendix 2 Analysis by quarter 
 
 
Non-Core 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |      2008        | |             2009              | |  Q3 2009 vs.    | 
+-------------------------------+------------------+-+-------------------------------+-+-----------------+ 
|                               |    Q3  |     Q4  | |     Q1  |      Q2  |      Q3  | |     Q3 |     Q2 | 
|                               |        |         | |         |          |          | |  2008  |  2009  | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Income statement              |  GBPm  |   GBPm  | |   GBPm  |    GBPm  |    GBPm  | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Net interest income           |   479  |    765  | |    395  |     274  |     287  | |  (40%) |    5%  | 
| from banking                  |        |         | |         |          |          | |        |        | 
| activities                    |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|          Net fees             |   260  |    166  | |    178  |      82  |     132  | |  (49%) |   61%  | 
|          and                  |        |         | |         |          |          | |        |        | 
|          commissions          |        |         | |         |          |          | |        |        | 
|          receivable           |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|          Income/(loss)        |    68  | (3,320) | | (2,865) |  (1,390) |    (735) | |     -  |  (47%) | 
|          from trading         |        |         | |         |          |          | |        |        | 
|          activities           |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|          Other                |    (3) |   (194) | |     25  |     (56) |      83  | |     -  |     -  | 
|          operating            |        |         | |         |          |          | |        |        | 
|          income               |        |         | |         |          |          | |        |        | 
|          (net of              |        |         | |         |          |          | |        |        | 
|          related              |        |         | |         |          |          | |        |        | 
|          funding              |        |         | |         |          |          | |        |        | 
|          costs)               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Insurance net                 |   252  |    249  | |    244  |     196  |     173  | |  (31%) |  (12%) | 
| premium income                |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Non-interest income           |   577  | (3,099) | | (2,418) |  (1,168) |    (347) | | (160%) |  (70%) | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Total income                  | 1,056  | (2,334) | | (2,023) |    (894) |     (60) | | (106%) |  (93%) | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Direct expenses               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| - staff                       |  (141) |   (110) | |   (188) |     (71) |    (111) | |  (21%) |   56%  | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| - other                       |  (257) |   (321) | |   (230) |    (220) |    (223) | |  (13%) |    1%  | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Indirect expenses             |  (131) |   (152) | |   (142) |    (137) |    (132) | |    1%  |   (4%) | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |  (529) |   (583) | |   (560) |    (428) |    (466) | |  (12%) |    9%  | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|          Operating            |   527  | (2,917) | | (2,583) |  (1,322) |    (526) | |     -  |  (60%) | 
|          profit/(loss) before |        |         | |         |          |          | |        |        | 
|          other operating      |        |         | |         |          |          | |        |        | 
|          charges and          |        |         | |         |          |          | |        |        | 
|          impairment losses    |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Insurance net                 |  (170) |   (192) | |   (177) |    (137) |    (126) | |  (26%) |   (8%) | 
| claims                        |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Impairment losses             |  (768) | (3,358) | | (1,828) |  (3,516) |  (2,066) | |  169%  |  (41%) | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Operating loss                |  (411) | (6,467) | | (4,588) |  (4,975) |  (2,718) | |     -  |  (45%) | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Key metrics                   |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Performance ratios            |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Cost:income ratio             | 50.1%  | (25.0%) | | (27.7%) |  (47.9%) | (776.7%) | |     -  |     -  | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Net interest margin           | 0.38%  |  1.36%  | |  0.61%  |   0.45%  |   0.55%  | |   17bp |  10bp  | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |                 | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+-----------------+ 
|                               |      2008        | |             2009              | |  30 Sept 2009   | 
|                               |                  | |                               | |      vs.        | 
+-------------------------------+------------------+-+-------------------------------+-+-----------------+ 
|                               |     30 |      31 | |      31 |       30 |       30 | |     30 |     30 | 
|                               |   Sept |     Dec | |     Mar |     June |     Sept | |   Sept |   June | 
|                               |        |         | |         |          |          | |   2008 |  2009  | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |  GBPbn |   GBPbn | |   GBPbn |    GBPbn |    GBPbn | |        |        | 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Capital and balance           |        |         | |         |          |          | |        |        | 
| sheet                         |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|          Total                | 293.8  |  325.1  | |  297.1  |   231.9  |   220.2  | |  (25%) |   (5%) | 
|          third                |        |         | |         |          |          | |        |        | 
|          party                |        |         | |         |          |          | |        |        | 
|          assets               |        |         | |         |          |          | |        |        | 
|          (including           |        |         | |         |          |          | |        |        | 
|          derivatives)         |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|          Loans and            | 172.1  |  190.6  | |  183.1  |   163.6  |   158.7  | |   (8%) |   (3%) | 
|          advances             |        |         | |         |          |          | |        |        | 
|          to                   |        |         | |         |          |          | |        |        | 
|          customers            |        |         | |         |          |          | |        |        | 
|          (gross):             |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Customer deposits             |  24.7  |   26.6  | |   21.9  |    13.4  |    14.7  | |  (40%) |   10%  | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Risk elements in              |   4.8  |   11.2  | |   14.7  |    20.5  |    23.3  | |     -  |   14%  | 
| lending                       |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|          Loan:deposit         | 691.2% |  718.1% | |  844.6% | 1,282.2% | 1,078.5% | |   56%  |  (16%) | 
|          ratio                |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
|                               |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
| Risk-weighted                 | 130.7  |  160.3  | |  163.7  |   164.1  |  190.3   | |   46%  |   16%  | 
| assets                        |        |         | |         |          |          | |        |        | 
+-------------------------------+--------+---------+-+---------+----------+----------+-+--------+--------+ 
 
Appendix 2 Analysis by quarter 
 
 
Non-Core (continued) 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |       2008        | |            2009             | |    Q3 2009 vs.      | 
+---------------------+-------------------+-+-----------------------------+-+---------------------+ 
|                     |     Q3  |     Q4  | |       Q1  |    Q2  |    Q3  | |      Q3 |        Q2 | 
|                     |         |         | |           |        |        | |   2008  |     2009  | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |   GBPm  |   GBPm  | |     GBPm  |  GBPm  |  GBPm  | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Analysis of income: |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Banking & Portfolio |    739  |    669  | |       90  |  (772) |   (92) | |  (112%) |     (88%) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Retail, Commercial  |    773  |    689  | |      662  |   570  |   537  | |   (31%) |      (6%) | 
| & Countries         |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Trading             |   (456) | (3,692) | |   (2,775) |  (692) |  (505) | |    11%  |     (27%) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Total income        |  1,056  | (2,334) | |   (2,023) |  (894) |   (60) | |  (106%) |     (93%) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Impairment losses:  |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Banking & Portfolio |    252  |  1,004  | |      823  | 1,619  |   878  | |      -  |     (46%) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Retail, Commercial  |    360  |    945  | |      720  | 1,638  | 1,234  | |      -  |     (25%) | 
| & Countries         |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Trading             |    156  |  1,409  | |      285  |   259  |   (46) | |  (129%) |    (118%) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Total impairment    |    768  |  3,358  | |    1,828  | 3,516  | 2,066  | |    169% |     (41%) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|          Loan       |         |         | |           |        |        | |         |           | 
|          impairment |         |         | |           |        |        | |         |           | 
|          charge as  |         |         | |           |        |        | |         |           | 
|          % of gross |         |         | |           |        |        | |         |           | 
|          customer   |         |         | |           |        |        | |         |           | 
|          loans and  |         |         | |           |        |        | |         |           | 
|          advances:  |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Banking & Portfolio | (0.33%) |   6.98% | |    3.37%  |  7.16% |  4.04% | |   437bp |   (312bp) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Retail, Commercial  |   1.95% |   4.70% | |    3.66%  |  9.44% |  7.22% | |   527bp |   (222bp) | 
| & Countries         |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Trading             |   7.52% |  12.91% | | (124.58%) | 42.09% | 31.73% | | 2,421bp | (1,036bp) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |   1.03% |   6.12% | |    2.82%  |  8.39% |  5.53% | |   450bp |   (286bp) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |   GBPbn |   GBPbn | |     GBPbn |  GBPbn |  GBPbn | |         |           | 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|          Gross      |         |         | |           |        |        | |         |           | 
|          customer   |         |         | |           |        |        | |         |           | 
|          loans and  |         |         | |           |        |        | |         |           | 
|          advances   |         |         | |           |        |        | |         |           | 
|          (1):       |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Banking & Portfolio |   91.1  |  106.7  | |    103.5  |  93.1  |  88.4  | |    (3%) |      (5%) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Retail, Commercial  |   73.5  |   79.9  | |     78.7  |  69.4  |  68.4  | |    (7%) |      (1%) | 
| & Countries         |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Trading             |    7.5  |    4.0  | |      0.9  |   1.1  |   1.9  | |   (75%) |       73% | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |  172.1  |  190.6  | |    183.1  | 163.6  | 158.7  | |    (8%) |      (3%) | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Note:               |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| (1) Including       |         |         | |           |        |        | |         |           | 
| disposal groups.    |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Risk-weighted       |         |         | |           |        |        | |         |           | 
| assets:             |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Banking & Portfolio |   42.9  |   46.4  | |     71.6  |  61.8  |  73.1  | |     70% |       18% | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Retail, Commercial  |   53.8  |   49.9  | |     51.1  |  48.3  |  45.9  | |   (15%) |      (5%) | 
| & Countries         |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
| Trading             |   34.0  |   64.0  | |     41.0  |  54.0  |  71.3  | |    110% |       32% | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |         |         | |           |        |        | |         |           | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
|                     |  130.7  |  160.3  | |    163.7  | 164.1  | 190.3  | |     46% |       16% | 
+---------------------+---------+---------+-+-----------+--------+--------+-+---------+-----------+ 
 
 
 
This information is provided by RNS 
            The company news service from the London Stock Exchange 
   END 
 
 IMSBFBITMMAMMIL 
 
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