Velocity implementation methodology, online customer support and education services increase customers' time to value
LAS VEGAS, June 4 /PRNewswire-FirstCall/ -- Informatica Corporation (NASDAQ:INFA), the leading independent provider of data integration software and services, today announced three new services to help customers and partners maximize the value of their investments: Enhanced Self-service Support platform from Global Customer Support; 8.x "On the Spot" Certification Program from Global Education Services; and Velocity 8, an enhanced best practices framework from Informatica Professional Services.
(Photo: http://www.newscom.com/cgi-bin/prnh/20080604/AQW060 ) Enhanced "Self-service" Support platform for online health checks
Informatica has launched a self-service support platform at MyInformatica.com. This new offering supplements Informatica's current support offerings to provide an easy-to-use service including support forums facilitated and monitored by Informatica experts, product documentation, Configuration Support Manager, Service Request Wizard, and Change Request Tracking.
"Informatica continually looks for new approaches to make our support offering as user-friendly and intuitive as possible," said Ansa Sekharan, senior vice president, Global Customer Support, Informatica. "We believe that this new offering allows our customers to be more productive through self- service access to knowledge bases and other support capabilities." 8.x "On the Spot" Certification Program Informatica Global Education Services is extending its certification offerings to include on-the-spot testing certification courses during and after Informatica World.
IT professionals that invest in certification (time and cost) are critical to an organization's success. Those that gain certification cite higher levels of productivity than their uncertified peers as well as increased technical credibility and market recognition.
"As data integration expands across the enterprise as an enabling technology for cloud computing, master data management and other mission- critical applications, certified Informatica experts will become more and more valuable throughout their organizations," said Roslyn Jones, vice president, Global Education Services, Informatica.
Repeatable formula for success Informatica Velocity provides an implementation framework for developing Informatica-based data integration solutions. Freely available to all Informatica customers, it covers each of the major phases of solution development and includes best practices and techniques garnered from the collective field experience in assisting customers daily. In addition to new product content around PowerCenter, Real-time, B2B, metadata manager, and data quality, Velocity now includes enterprise-level strategies such as Integration Competency Centers (ICCs), SOA and Data Governance.
"Informatica Velocity brings a rapid and repeatable process to customers for analysing, designing and implementing data integration projects," said Brian Hodges, senior vice president, Worldwide Professional Services, Informatica.
About Informatica Informatica Corporation (NASDAQ:INFA) is the leading independent provider of data integration software and services. With Informatica, organizations can gain greater business value by integrating all their information assets from across the enterprise. More than 3,200 companies worldwide rely on Informatica to reduce the cost and expedite the time to address data integration needs of varying complexity and scale. For more information, call +1 650 38 5 5000 (1 800 653 9871 in the U.S.), or visit http://www.informatica.com/.
Note: Informatica, Informatica Data Quality, Informatica On Demand and PowerCenter are registered trademarks of Informatica Corporation in the United States and in jurisdictions throughout the world. All other company and product names may be trade names or trademarks of their respective owners. http://www.newscom.com/cgi-bin/prnh/20080604/AQW060 http://photoarchive.ap.org/ DATASOURCE: Informatica Corporation CONTACT: Deborah Wiltshire of Informatica Corporation, +1-650-385-5360, Mobile, +1-650-862-8186, ; or Donna Lyon of Text 100, +1-415-593-8478, Mobile, +1-650-248-1587, , for Informatica Corporation Web site: http://www.informatica.com/
|