ING strategy director Dorothy Hillenius to present at Digital Banking Revolution conference
May 13 2015 - 02:31AM
Today, ING's Director of Corporate Strategy,
Dorothy Hillenius, will address the Digital Banking Revolution
conference organized by Bank of America Merrill Lynch in London.
She will elaborate on how technology and changing customer
behaviour are transforming the banking industry, with customers
increasingly using different channels in their search for reliable
and easy solutions. In addition, she will talk about ING's strategy
to earn the primary relationship with the customer and how the bank
creates a differentiating customer experience in today's digital
era.
Ms. Hillenius will address several concrete examples of how ING
stays at the forefront of digital banking. In retail banking, we
use advanced analytics in Poland to do credit scoring on existing
customers. This way, pre-approved customers can get consumer loans,
overdrafts or credit cards via mobile in minutes. The service is
currently available for 70,000 customers. In Spain, we launched a
fully functional mobile bank in 2014 allowing new customers to open
an account in a wink of an eye or existing customers to close a
loan in a few minutes time. On the commercial banking side, the
bank recently launched 'InsideBusiness', which will give clients
24/7 access to all their products and services from any mobile
device.
The full presentation by Dorothy Hillenius can be viewed/downloaded
via ING's corporate website www.ing.com/presentations or via
www.slideshare.net.
Note for editors
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ING Group Investor
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ING Profile
ING is a global financial institution with a
strong European base, offering banking services through its
operating company ING Bank and holding a significant stake in the
listed insurer NN Group NV. The purpose of ING Bank is empowering
people to stay a step ahead in life and in business. ING Bank's
53,000 employees offer retail and commercial banking services to
customers in over 40 countries.
ING Group shares are listed (in the form of
depositary receipts) on the exchanges of Amsterdam (INGA NA,
ING.AS), Brussels and on the New York Stock Exchange (ADRs: ING US,
ING.N).
Sustainability forms an integral part of ING's
corporate strategy, which is evidenced by ING Group shares being
included in the FTSE4Good index and in the Dow Jones Sustainability
Index (Europe and World) where ING is the industry leader in the
diversified financials group.
Important legal information
Certain of the statements contained in this document are not
historical facts, including, without limitation, certain statements
made of future expectations and other forward-looking statements
that are based on management's current views and assumptions and
involve known and unknown risks and uncertainties that could cause
actual results, performance or events to differ materially from
those expressed or implied in such statements. Actual results,
performance or events may differ materially from those in such
statements due to, without limitation: (1) changes in general
economic conditions, in particular economic conditions in ING's
core markets, (2) changes in performance of financial markets,
including developing markets, (3) consequences of a potential
(partial) break-up of the euro, (4) the implementation of ING's
restructuring plan to separate banking and insurance operations,
(5) changes in the availability of, and costs associated with,
sources of liquidity such as interbank funding, as well as
conditions in the credit markets generally, including changes in
borrower and counterparty creditworthiness, (6) the frequency and
severity of insured loss events, (7) changes affecting mortality
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affecting currency exchange rates, (11) changes in investor,
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assumptions and methodologies, (16) changes in ownership that could
affect the future availability to us of net operating loss, net
capital and built-in loss carry forwards, (17) changes in
credit-ratings, (18) ING's ability to achieve projected operational
synergies and (19) the other risks and uncertainties detailed in
the risk factors section contained in the most recent annual report
of ING Groep N.V.
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only as of the date they are made, and, ING assumes no obligation
to publicly update or revise any forward-looking statements,
whether as a result of new information or for any other reason.
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solicitation of an offer to buy, any securities. |
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Source: ING Group via Globenewswire
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