RICHARDSON, Texas, April 27 /PRNewswire/ -- Global leading provider of workforce management and optimization technology for contact centers, IEX Corporation, a Tekelec (NASDAQ:TKLC) company, today announced the recipients of this year's IEXcellence Awards at the industry's largest workforce management user conference. IEXcellence recipients were recognized at the 12th Annual TotalView User Conference held at the Hyatt Regency Hotel in Downtown Dallas April 24 to 27.
At the conference, best practice awards were presented to American Electric Power Company Inc., AAA Oregon/Idaho, Bank of America Corporation and Convergys Corporation. Process improvement awards were presented to The Hartford Financial Services Group Inc., Safeco Corporation and TravelCLICK Inc.
"The IEXcellence award program honors contact centers that have taken their organizations to new levels of efficiency and effectiveness by successfully implementing workforce management best practices and continuing to seek areas for operational improvement," said IEX President Debbie May. "The award recipients and all of the applicants have achieved substantial results. We are proud to have played a role in their success." AEP is one of the largest power generators and distributors in the United States, serving more than 5 million customers in 11 states (http://www.aep.com/ ). AAA Oregon/Idaho is a non-profit organization providing travel, insurance, financial and automotive-related services to more than 600,000 members in the two-state region (http://www.aaa.com/ ). Bank of America is the second-largest bank in the United States based on assets (http://www.bankofamerica.com/ ). Convergys is one of the world's leading providers of business process outsourcing (BPO) services such as billing, human resources administration and customer care (http://www.convergys.com/ ). The Hartford, a Fortune 100 company, is one of the nation's largest financial services and insurance companies (http://www.thehartford.com/ ). Safeco offers property/casualty insurance including auto, homeowners, fire, multi-peril and workforce compensation insurance (http://www.safeco.com/ ). TravelCLICK is a leading provider of hotel business process management (BPM) solutions (http://www.travelclick.net/ ).
About TotalView The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single-site and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning, as well as short- and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.
About IEX IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 45 countries, with more than 840,000 agents in over 2,900 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2006 Workforce Optimization Service Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com/ . DATASOURCE: IEX Corporation CONTACT: Angela Ticknor, Public Relations of IEX Corporation, +1-972-301-1209, or ; or James Chiafery, Investor Relations of Tekelec, +1-919-461-6825, or Web site: http://www.iex.com/ http://www.aep.com/ http://www.aaa.com/ http://www.bankofamerica.com/ http://www.thehartford.com/ http://www.convergys.com/ http://www.safeco.com/ http://www.travelclick.net/
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