RICHARDSON, Texas, April 3 /PRNewswire/ -- Global leading provider of workforce management and optimization technology for contact centers, IEX Corporation, a Tekelec company (NASDAQ:TKLC), today announced it has received top recognition in CRM magazine's Service Leadership award program. In this year's program, IEX won top honors for Service Leadership in Workforce Optimization.
Winners were selected based on a composite score of reputation for customer satisfaction, depth of functionality and corporate direction. "The company (IEX) steered clear of the mergers and acquisitions route, bolstering capabilities via partnership and its own research and development," reported CRM magazine in the Service Leader article that ran in the April 2006 issue. Noteworthy 2005 accomplishments cited by the magazine include: * The extension of the company's partnership with Merced Systems Inc. through the introduction of the TotalView InSight Performance Manager,
which is powered by Merced technology; * The newly formed partnership between IEX and Symmetrics Business
Intelligence Solutions Inc., which extends the reporting and analysis
capabilities of the TotalView Workforce Management system; * The introduction of TotalView version 3.9, which includes new skill
block scheduling, time off management and schedule preference
capabilities; * The rollout of the TotalView Outsource Manager, which facilitates the
exchange of resource management information between in-house and
outsource contact center operations; * The introduction of the TotalView Outbound Solution, which features
forecasting, scheduling, adherence and change management functionality.
"We are honored to have earned this prestigious award for the second year in a row," said IEX President Debbie May. "We have worked diligently over the past year to enhance our product capabilities to help our customers run their businesses more efficiently and effectively than ever before." The full report is available for viewing in the April issue of CRM magazine and online at the Destination CRM Website at http://www.destinationcrm.com/ .
About TotalView The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single-site and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning, as well as short- and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.
About IEX IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 45 countries, with more than 840,000 agents in over 2,900 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2005 Workforce Management and Optimization Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com/ . DATASOURCE: IEX Corporation CONTACT: Angela Ticknor, Public Relations of IEX Corporation, +1-972-301-1209, or ; or James Chiafery, Investor Relations of Tekelec, +1-919-461-6825, or Web site: http://www.iex.com/ http://www.destinationcrm.com/
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