Enhances Front Office Offering with Rules-Based BPM
LAS VEGAS and CAMBRIDGE, Mass., Nov. 10 /PRNewswire-FirstCall/ -- Pegasystems Inc. (NASDAQ:PEGA), the leader in unified process and rules technology, today announced IBM (NYSE:IBM) will be unveiling its new banking contact center offering featuring Pegasystems' rules-based BPM platform at the BAI Retail Delivery Conference & Expo.
The IBM Service to Sales Transformation offering is designed to bring together IBM's consulting services with telephony, Business Rules and Process Management, analytics and portal technologies within a SOA environment to drive sales growth through the customer service channel and enhance customer loyalty.
"We are pleased to be included in the IBM solution and delighted to be featured at BAI, the leading forum for strategic thinking and innovative technology for the retail banking industry," said Douglas Kim, Managing Director, Global Partners and Alliances, Pegasystems. "IBM's thought leadership in this space delivers on very high return on investment to customers, and this solution holds great promise for customers." The solution will be featured Wednesday, November 15, from 12:30 to 1:15 PM at the IBM Booth (#2024) during the 2006 BAI Retail Delivery Conference & Expo in Las Vegas.
"We look forward to working closely with Pegasystems to deliver customized call center solutions for our banking clients," said Rich Cloud, Finance Services Solutions, IBM. "Pegasystems' industry leading applications, coupled with IBM's open and integrated middleware platforms and services, provide a comprehensive SOA framework that our clients can use today to drive top line growth and improve customer service." About Pegasystems Pegasystems Inc. (NASDAQ:PEGA) provides software to automate complex, changing business processes. Pegasystems, the leader in unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Our new class of Business Process Management (BPM) technology makes enterprise systems easy to use and easy to change. By automating policy manuals, system specifications and lines of manual coding with dynamically responsive updates, Pegasystems powers the world's most sophisticated organizations to Build for Change(TM).
Pegasystems' award-winning, standards-based BPM suite is complemented with best-practice solution frameworks to help leaders in the financial services, insurance, healthcare, manufacturing, life sciences and government markets drive growth and productivity.
Headquartered in Cambridge, Mass., Pegasystems has regional offices in North America, Europe and the Pacific Rim. For more information, visit http://www.pega.com/.
For information, contact:
Rosalind Morville Frank Tutalo
Sr. Public Relations Manager Account Manager
Pegasystems Inc. Lois Paul and Partners
(617) 866-6029 (781) 782-5000
DATASOURCE: Pegasystems Inc.
CONTACT: Rosalind Morville, Sr. Public Relations Manager of Pegasystems Inc., +1-617-866-6029, ; or Frank Tutalo of Lois Paul and Partners, +1-781-782-5000, Web site: http://www.pega.com/
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