BOSTON, May 22, 2017 /PRNewswire/ -- Health Dialog,
a leading provider of population health management solutions,
announced today that Kern Health Systems (KHS) is offering its
Nurse Line to members. Kern Family Health Care members now have
immediate access to bilingual Registered Nurse (RN) Health Coaches
24 hours a day, 365 days a year. Heightened quality in its nurse
line has helped KHS achieve better health outcomes for its most
vulnerable patient populations, supporting overall population
health success.
Health Dialog's Nurse Line provides guidance and information to
help people make informed decisions about their medical care and
avoid unnecessary and costly emergency room visits. Using
evidence-based clinical data, Registered Nurse Health Coaches
assess the urgency of symptoms and direct members to the
appropriate level of care for their condition. They also prepare
members for physician visits, educate them about medication side
effects and help them manage chronic conditions. Health Dialog's
Nurse Line features immediate connection to bilingual nurses,
access to live interpretation services in 200 languages, health
information in multiple languages and at appropriate reading levels
and TDD/TTY accessibility for hearing-impaired members.
"Health Dialog has deep experience working with vulnerable
populations in California," said
Irwin Harris, MD, Associate Medical
Director at Kern Health Systems. "These members face unique
challenges that could impact the effectiveness of a nurse line.
Health Dialog's specially trained health coaches not only
demonstrate keen understanding of culturally and financially
diverse populations, they also provide evidence-based healthcare
guidance in culturally competent ways. This has helped us take
better care of our members who need extra support and played a
pivotal role in the success of our population health program."
The National Committee for Quality Assurance (NCQA) has
certified Health Dialog's Nurse Line since its inception. Members,
who number in the millions, consistently endorse it; a 2016 member
survey showed 93% of members said their health coach was friendly
and helpful, and 90 percent would recommend the nurse line to
family or friends.
"For two decades, Health Dialog has provided award-winning
healthcare tools that help people make better health care choices,"
said Health Dialog CEO Web Golinkin. "Transcending language,
cultural and income barriers, our nurse health coaches meet members
exactly where they are, which engages them more effectively in
their health care. Better engagement delivers better outcomes for
members and their health plans."
About Health Dialog:
Health Dialog is a leading provider of population health management
solutions. The company works with the nation's largest third-party
payers, employers and providers to improve the health and wellness
of their members, employees and patients while reducing costs and
improving performance in key quality measures, such as NCQA's HEDIS
and CMS' Stars ratings. Health Dialog's unique capabilities include
analytics, a patient portal, a multi-channel coaching platform,
shared decision-making tools and a 24/7 nurse line. For more
information, visit www.healthdialog.com. Health Dialog is a
wholly owned subsidiary of Rite Aid Corporation
(NYSE:RAD).
About Kern Health Systems (KHS)
Kern Health Systems
(Local Initiative County Health Authority of Kern County) is a public entity and
community-accountable health plan. Through its health plan, Kern
Family Health Care, KHS provides healthcare coverage to over
248,000 Medi-Cal beneficiaries in Kern
County. Kern Health Systems is a leader in developing new
programs through innovative partnerships designed to provide
quality healthcare to vulnerable populations and to support the
safety nets of Kern County.
Media
Inquiries:
|
Shanti
Skiffington
|
|
mobile:
617.921.0808
|
|
shanti.skiffington@gmail.com
|
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/health-dialog-provides-nurse-line-services-to-kern-health-systems-population-health-program-300461191.html
SOURCE Health Dialog