GE Additive opens Customer Experience Center in Munich
December 05 2017 - 9:09AM
Business Wire
- GE Additive’s first international
Customer Experience Center opened in Munich; The center, launched
with an investment of $15 million, will employ up to 50 GE Additive
employees within the 2,700 square meter state-of-the-art
facility
- Center allows current and potential
customers to accelerate their journey into additive
manufacturing
- More than 150 guest and dignitaries
from business, politics and academia came to Munich for the opening
and discussed the importance of additive manufacturing
GE Additive (NYSE: GE) today celebrated the opening of its first
international Customer Experience Center in Munich. The new 2,700
square meter center, co-located with GE’s European Technology
Center, allows current and potential customers to experience every
aspect of the additive manufacturing process from design to
prototyping to operations. Mohammad Ehteshami, Vice President &
General Manager GE Additive, and thought-leaders from business,
politics, technology and academia gathered for the Grand Opening
and discussed the potential that additive manufacturing will bring
to business and industries.
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the full release here:
http://www.businesswire.com/news/home/20171205005898/en/
GE Additive opens customer experience
center in Munich. (Photo: Business Wire)
GE Additive’s Customer Experience Centers are designed to help
customers understand the additive process; from design to
prototyping to production and guide them along the way. Customers
benefit from hands-on training and instruction at the facility,
covering additive design, machine operations and support.
The Customer Experience Center in Munich, launched with an
investment of $15 million, will employ up to 50 GE Additive
employees, including technicians and engineers specializing in
additive design and production. 10 additive machines from Germany’s
Concept Laser and Sweden’s Arcam EBM have been installed. The
center serves as an enabler for customers to accelerate the
adoption of additive in their business, regardless of where they
are on their additive journey. The facility enables customers to
start with a concept, design and build a prototype, and then move
all the way through production, while enabling them to think
through industrializing processes and helping improve their
products and supply chain. The Munich center also offers a modern
educational facility for their Additive Academy™ – GE Additive’s
customer training team. All customers are welcome to visit the
center to collaborate with the local team on additive design,
process development, prototyping and industrializing their additive
operations.
There are a number of ways that customers can interact with the
Customer Experience Center in Munich:
- Machine Access – Access to use the
latest metal additive machines (DMLM and EBM)
- AddWorks – Collaboration with GE’s
additive experts on product identification, design, material
selection and on additive facility setup
- Prototypes – Build prototypes and see
designs come to life
- Low rate initial production – Build
multiple parts and develop operations process prior to full rate
production
- Additive Academy – Training from the GE
team of additive experts in all aspects of additive
manufacturing
- Spare parts and powder – Access to GE’s
team who can provide field service knowledge, spares and
operational support to customers
More than 150 guest and dignitaries from business, politics and
academia came to Munich for the opening, and got a chance to tour
the facility after a ribbon cutting. Guests also heard from
different speakers, including representatives from BMW and
Oerlikon, on how they see the future of additive manufacturing.
“The opening of our Customer Experience Center here in Munich
marks a great milestone for us,” said Robert Griggs, Customer
Success Leader at GE Additive. “Germany is the global innovation
hub for additive manufacturing. Right here, at the heart of the
additive revolution, the center will operate as the interface
between customers and our teams, combining the strengths of
Germany’s Concept Laser and Sweden’s Arcam, both leading providers
of additive machines and services. We look forward to working
closely with European companies and institutes, allowing them to
fully realize the transformative potential that additive design and
manufacturing can bring. We’re excited about the types of products
they will design and the improvements they can make to their
operations using additive.”
GE Additive continues to grow its global infrastructure – as
evidenced by the new Munich center, as well as by its on-going
expansion of the Concept Laser headquarters in Lichtenfels.
The concept of GE Additive’s Customer Experience Centers is an
integral part of GE Additive’s strategy to accelerate the adoption
rate of additive manufacturing with businesses worldwide, allowing
customers to experience first-hand the value that additive
manufacturing can bring.
After the first U.S.-based Customer Experience Center in
Pittsburgh became part of the GE Additive family in May 2017,
Munich is now the first international center – with other GE
Additive centers planned worldwide to boost the use of additive
manufacturing in different regions.
Additive manufacturing involves taking a digital design from
computer aided design (CAD) software and melting/sintering together
in a layer-by-layer manner, using a laser or an electron beam as
the energy source. Additive components are typically lighter and
more durable than traditional forged parts because they require
less welding and machining. Since additive parts are essentially
“grown” from the ground up, they generate far less scrap material.
Freed of traditional manufacturing restrictions, additive
manufacturing (3D printing) drastically expands the design
possibilities for engineers – and allows them to produce better
products.
About GE Additive
GE Additive is part of GE (NYSE: GE) - the world’s Digital
Industrial Company, transforming industry with software-defined
machines and solutions that are connected, responsive and
predictive. GE Additive includes additive machine providers Concept
Laser and ArcamEBM; along with additive material provider AP&C
and additive service provider to the medical industry, DTI. As a
notable user of additive technologies GE recognize the value and
potential it brings to modern design and manufacturing. GE is
organized around a global exchange of knowledge, the “GE Store”,
through which each business shares and accesses the same
technology, resources and intellect. GE delivers better outcomes
for customers by speaking the language of industry.
www.ge.com/additive
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version on businesswire.com: http://www.businesswire.com/news/home/20171205005898/en/
Neil Siddons – GE Additive+44 7827 309455neil.siddons@ge.com
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