MOUNTAIN VIEW, Calif.,
Oct. 22, 2013 /PRNewswire/ -- Based
on its recent analysis of the North
America managed security services (MSS) market, Frost &
Sullivan recognizes Dell SecureWorks with the 2013 North American
Frost & Sullivan Award for Customer Value for its Incident
Response and Mitigation solution. Dell SecureWorks has
combined professional threat intelligence and MSS to provide a
high-value approach to customers' security needs. When
organizations are faced with high-stress and uncertainty during a
breach, Dell SecureWorks' staff of 60 expert security researchers,
more than 140 consultants and 500+ certified security operations
personnel successfully and efficiently identify, contain, eradicate
and remediate threats.
Recognizing that the core purpose of MSS is to prevent and
mitigate incidents, Dell SecureWorks has positioned itself as a
market leader and offers a portfolio of specialized incident
response solutions, including: testing, planning and
analysis, digital forensics, emergency response, advanced threat
and denial-of-service preparedness, anti-phishing services and
phishing takedown.
"Dell SecureWorks has done a commendable job of combining
managed and professional IT security services that are most in
demand by clients to address potential security incidents," said
Frost & Sullivan's Michael Suby,
Stratecast vice president of research. "The company is
well-positioned to augment customers' security capabilities when
required, assist in the post-incident analysis and, if necessary,
the legal proceedings that may follow."
Although organizations are implementing complex, heterogeneous
IT and communications infrastructures, most acknowledge that they
often lack the skill or manpower needed to keep pace with evolving
security threats. Consequently, MSS providers (MSSPs) can remove
that burden and offer complementary professional services like
incident response. Dell SecureWorks has successfully combined these
services, which are enhanced by their broad and deep visibility
into the global security landscape, to provide value to their
clients.
Dell SecureWorks has established itself as an IT security
specialist with a broad base of security and research expertise,
proprietary tools, and unique capabilities in correlating and
analyzing data in a vendor-agnostic manner. It proactively provides
threat intelligence through reports and analysis on global threats.
Recent research includes medical identity theft, "Comfoo" APT
Cyber-espionage Campaign, "Gameover ZeuS" Trojan, and Stels Android
Trojan Malware Analysis. The company also conducts highly credible
and informative webinars on various aspects of incident
response.
"Dell SecureWorks has outpaced the rest of the competition by
recognizing that public and private organizations truly want to
believe that their MSSP will be able to deal with any incident,
under the most adverse circumstances," noted Suby. "By offering
superior, high-value content and webinars and hiring former
military, law enforcement and intelligence agency personnel, who
are quickly able to defuse stressful situations, Dell SecureWorks
has emerged as a leader in delivering superior customer value."
"Our mission is to protect our customers and help them recover
quickly from a security breach. We are honored and humbled by this
recognition of our capabilities in this area," said Ret. Col.
Jeff Schilling, Director of Incident
Response (IR) at Dell SecureWorks. "The integration of our
industry-leading cyber intelligence, along with our award -winning
managed security services, enables our incident response
consultants to be the best-informed forensics investigators. Our
Counter Threat Unit (CTU) research team relentlessly pursues data
about threat actors' tactics, tradecraft and procedures. Our seven
global Security Operations Centers amass data about thousands of
threats we detect on customer networks daily and billions of breach
indicators correlated from many sources. This collective
body of knowledge enables responders to quickly detect, contain and
eradicate the intrusion from our customers' networks."
Each year, Frost & Sullivan presents this award to the
company that has demonstrated excellence in implementing strategies
that proactively create value for its customers with a focus on
improving the return on the investment that customers make in its
services or products. The award recognizes the company's inordinate
focus on enhancing the value that its customers receive, beyond
simply good customer service, leading to improved customer
retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis, and extensive secondary research in order to identify
best practices in the industry.
About Dell SecureWorks
Dell Inc. (NASDAQ: DELL) listens to customers and delivers
innovative technology and services that give them the power to do
more. Recognized as an industry leader by top analysts, Dell
SecureWorks provides world-class information security services to
help organizations of all sizes protect their IT assets, comply
with regulations and reduce security costs. For more information,
visit www.secureworks.com.
Reference to Dell is a trademark of Dell Inc. Dell
disclaims any proprietary interest in the marks and names of
others.
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Contact:
Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: mireya.espinoza@frost.com
Elizabeth Clarke
P: 404-486-4492
E: eclarke@secureworks.com
SOURCE Frost & Sullivan