Enhanced GoTo Product Portfolio Drives Better Business Outcomes
November 03 2016 - 09:15AM
Business Wire
New Features for GoToMeeting, GoToWebinar,
GoToAssist, and Grasshopper Help People Connect and Collaborate
From Anywhere
Citrix Systems, Inc. (Nasdaq: CTXS) today announced new features
and functionality for GoToMeeting, GoToWebinar, GoToAssist and
Grasshopper, all designed to enable people to connect with
colleagues, partners and customers in a more intelligent way and
deliver better outcomes.
Today’s workers are spending less of their time in a traditional
office environment and more time working in remote location with
Internet-enabled devices. In fact, according to IDC, in 2015,
approximately 70% of U.S. employees regularly worked from outside
their office and were considered “mobile workers.” Today’s
digital-native employees have become accustomed to the ease-of-use
afforded by mobile devices and consumer applications used in
everyday life, driving a need for richer online and mobile business
interactions.
With the introduction of a variety of desktop and mobile
enhancements, the GoTo product portfolio is delivering innovation
that maps to the changing needs of today’s workforce.
GoToMeeting
In a business world where connecting face-to-face is becoming
increasingly difficult and meetings can be seen as a disruption,
the new GoToMeeting mobile enhancements are aimed at making the
meeting process as seamless and productive as possible. With the
new “Call Me” feature, GoToMeeting offers an even simpler way for
users to join online meetings from anywhere in the world. Available
later this year, this new addition allows users to opt into having
GoToMeeting call them instead of having to dial in to the meeting,
providing an easier way to join meetings from a mobile device.
In addition, through the highly rated GoToMeeting mobile app for
iOS devices, later this year users will have access to a true
screensharing feature – the first and only innovation of its kind
available for Apple users. Sales, consulting and technical
professionals can share anything that’s displayed on their iPhone
screen during a GoToMeeting session – whether they are performing a
demo or pitching to prospects – which helps bring people and ideas
together to enable better business outcomes.
Lastly, GoToMeeting is partnering with HipChat to give users the
ability to seamlessly launch a session from any HipChat room.
HipChat, the group chat tool from Atlassian, is now available for
download on the Atlassian Marketplace.
GoToWebinar
GoToWebinar now features doubled capacity, expanded analytics
and new mobile capabilities to help marketers connect and convert
their target audience. The new “Broadcast Mode” feature allows up
to 2,000 attendees to easily join a webinar from any browser
without downloading the GoToWebinar application. For webinar hosts,
“Source Tracking” allows customers to identify where registrants
originate, enabling marketers to understand and evaluate the
effectiveness of time and spend. GoToWebinar also now features
online recording that automatically stores webinars in the cloud
along with the presenter’s video feed.
For webinar presenters, GoToWebinar now offers a new companion
app that shows what audiences are seeing and an aggregate of
overall attentiveness throughout the webinar. Audiences can provide
real-time feedback to presenters through the mobile app with the
ability to ‘heart’ or ‘like’ at any time during the webinar.
Meanwhile, presenters can choose to allow attendees to share their
favorite parts of the webinar with their social networks through
the mobile app.
GoToAssist
The redesigned GoToAssist will be available this month to help
people resolve issues quickly so they can focus on their work. The
multi-channel customer service and remote support tool features a
modern look and user experience across web and mobile interfaces,
ensuring the way people work within the platform remains the same.
With a simplified Unattended Management dashboard, IT
administrators can more quickly provide support to unattended
machines, enabling a speedy troubleshooting process from start to
finish. In addition, the Recordings Dashboard and Administrator
Center have both been streamlined to make it easier for remote
support experts to locate and connect to machines requiring
attention.
Grasshopper
Grasshopper, the virtual phone system for entrepreneurs acquired
by Citrix in early 2015, became available in full functionality in
the United Kingdom (UK) on September 19. With a simple mobile app,
Grasshopper gives users the ability to add a virtual business line
to their existing personal mobile, home or office phone number,
without having to install or maintain expensive hardware. Over
250,000 entrepreneurs in North America and the UK are using
Grasshopper to expand their footprint and appear more professional,
including close to 1,000 customers in the UK.
Quotes
Chris Battles, vice president and general manager, Citrix
Systems, Inc.“We believe that people are capable of more when
they have the right tools in their hands. That’s why we continue to
innovate our GoTo product portfolio with more productivity,
collaboration, and time-saving features that allow our customers to
focus on delivering better business outcomes.”
Related Links
- Blog: Citrix Again Named a Leader in
the Gartner Magic Quadrant for Web Conferencing in 2016
- Press Release: Citrix Delivers a New,
Intuitive User Experience for Online Meetings with Reimagined
GoToMeeting
- Press Release: Citrix Acquires
Grasshopper
Follow Citrix
- GoToMeeting product page
- Twitter: @GoToMeeting
- GoToWebinar product page
- Twitter: @GoToWebinar
- GoToAssist product page
- Twitter: @GoToAssist
- Grasshopper product page
- Twitter: @Grasshopper
About Citrix
Citrix Systems, Inc. (NASDAQ:CTXS) GoTo product family provides
a suite of productivity tools that allow today’s mobile workforce
to get business done from any location. By deepening human
connections within modern working environments, the GoTo products
bring people and ideas together to enable better business outcomes.
Learn more about the full suite at www.citrix.com.
© 2016 Citrix Systems, Inc. All rights reserved. Citrix,
GoToMeeting, GoToAssist, GoToWebinar and Grasshopper are trademarks
or registered trademarks of Citrix Systems, Inc. and/or one or more
of its subsidiaries, and may be registered in the U.S. Patent and
Trademark Office and in other countries. All other trademarks and
registered trademarks are property of their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20161103005373/en/
Citrix Systems, Inc.Colleen Nichols,
415-489-4204colleen.nichols@citrix.com
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