Leading Iberian Electricity and Gas Provider Chooses Oracle Utilities Software to Help Deliver Superior Customer Experiences to Business Customers
REDWOOD SHORES, Calif., July 21 /PRNewswire-FirstCall/ -- -- Energias de Portugal (EDP), a leading utility delivering gas and electricity to Spain and Portugal, has selected Oracle(R) Utilities Customer Care and Billing, Oracle Utilities Business Intelligence, Oracle Fusion Middleware and Oracle Database to help deliver superior customer experiences.
- -- - Due to energy deregulation in the Iberian (Spanish and Portuguese) peninsula, EDP needed to make its existing SAP-based customer information system (CIS) more efficient in serving its business customers. Built on open standards, Oracle's enterprise-class applications and technology will help provide the flexibility and scalability EDP needs to streamline business processes while enhancing customer service.
-- Iberia has one of the highest growth rates of electricity consumption in Europe. Anticipating the creation of the Internal Electricity Market in Europe, the Portuguese and Spanish markets are in the process of being integrated, which will ultimately create the Iberian Electricity Market (MIBEL). The substantial regulation differences between the two countries' electricity systems, are one of the main obstacles to the formal creation of MIBEL. In addition, EDP recently acquired two Spain-based electricity companies with disparate customer care and billing systems. The combination of new regulatory requirements and consolidation led EDP to select Oracle.
Supporting Quotes -- "EDP chose Oracle to help it diversify and modernize its existing SAP deployment and better position it to meet the requirements of a dramatically changing regulatory environment, while providing stellar customer service. It's a strong validation of the tangible business value our software delivers to the utilities industry," said Bastian Fischer, vice president and general manager EMEA, Oracle Utilities.
-- "We selected Oracle for its extensive experience in the utilities industry and for its ability to deliver an innovative solution to help us meet regulatory requirements. The Iberian electric and gas industry is a complex and ever-changing market and we have confidence that the Oracle applications and technology will help us streamline operations while providing consistent and outstanding service to our customers," said Jose Salas, chief information officer, Energias de Portugal.
Supporting Resources http://www.oracle.com/industries/utilities/index.htmlhttp://tinyurl.com/oracle-ccbhttp://www.edp.pt/EDPI/Internet/EN/Group/AboutEDP/default.htm About Oracle Utilities
Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.
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