EFG Companies Hits the Trifecta at the Stevie® Awards
February 28 2015 - 9:00AM
Business Wire
-Silver in Field Sales Team of the Year –
Bronze in Contact Center of the Year (Up to 100 Seats) – Bronze in
Business Development Achievement of the Year-
EFG Companies, the innovator behind the award-winning Hyundai
Assurance program, announced today that the company was recognized
at the 9th Annual Stevie® Awards for Sales and Customer Service, a
feature of the American Business AwardsSM, the USA’s
top business awards program. EFG was presented with awards in
three categories: a Bronze award in Contact Center of the Year (Up
to 100 Seats), a Silver award for Field Sales Team of the Year, and
a Bronze award in Business Development Achievement of the Year.
These awards are the latest example of EFG’s continued efforts
to set a high bar in the consumer protection product industry for
client engagement and overall customer experience. For example, EFG
partnered with Troubadour Research and Consulting, who conducts
national research with brands such as Kaiser Permanente, Toyota,
and Samsung Mobile, to administer a client satisfaction study,
analyzing both qualitative and quantitative metrics. Among the key
findings, EFG’s net promoter score ranked higher than Apple iPhone,
Southwest Airlines, USAA Banking and Insurance, and Nordstrom. In
addition, EFG is the only product provider awarded the Automotive
Service Excellence (ASE) Blue Seal of Excellence, with EFG’s claims
adjusters averaging 15 years of experience; and, EFG is also the
only administrator to be certified as a Center of Excellence by
Benchmark Portal – a customer service designation that less than
10% of companies evaluated achieve.
For close to 40 years, EFG has developed products to protect
consumers from the risks associated with costly vehicle mechanical
breakdowns. As a product administrator, EFG provides innovative
solutions to drive higher profitability and customer satisfaction
for auto manufacturers, retail automotive dealerships, lenders, and
property and casualty insurance agents. EFG surrounds its clients
with an engagement model that incorporates a broad array of
marketing and training services to facilitate the compliant and
successful sales of consumer protection products.
“These awards and certifications reflect the strides we have
made to set the example and raise the industry bar in providing
superior client service,” said John Pappanastos, President &
CEO, EFG Companies. “At EFG, we are obsessive about performance
measurement and accountability. Receiving the Stevie awards is a
tremendous honor. They are a confirmation of the progress that
we’ve made as a business and a testimony to the talent and
commitment of our employees. I couldn’t be more proud of them.”
“Entries to the Stevie Awards for Sales & Customer Service
awards have more than doubled over the past three years,” said
Michael Gallagher, president and founder of the Stevie Awards. “The
widespread support of this program illustrates the importance of
the functions it recognizes to business success. This year’s Stevie
Award winners are the highest rated in the history of the awards,
and we congratulate all of the winners on their commitment to
excellence and innovation.”
This year's Stevie Awards competition evaluated more than 1,900
nominations from organizations of all sizes and in virtually every
industry, an increase of 27% over 2014. Finalists were determined
by the average scores of 139 professionals worldwide, acting as
preliminary judges. Entries were considered in 54 categories for
customer service, 50 categories for sales and business development
achievements, and categories to recognize new products and services
and solution providers. The Business Development categories are new
for 2015.
The awards were presented to EFG on February 27th during a gala
banquet at the Bellagio Hotel in Las Vegas.
About EFG Companies
EFG Companies combines almost 40 years of experience serving as
an industry innovator of consumer and vehicle protection programs
with the company’s commitment to raising the industry bar in
providing superior client engagement. With their field and
administrative teams AFIP and ASE certified, EFG’s professionals
provide world-class product development and administration,
go-to-market strategies, training and auditing support across a
multitude of channels. www.efgcompanies.com
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American
Business Awards, the German Stevie Awards, The International
Business Awards, the Stevie Awards for Women in Business, the
Stevie Awards for Sales & Customer Service, and the
Asia-Pacific Stevie Awards. Honoring organizations of all types and
sizes and the people behind them, the Stevies recognize outstanding
performances in the workplace worldwide. Learn more about the
Stevie Awards at http://www.StevieAwards.com, and follow the Stevie
Awards on Twitter @TheStevieAwards.
Photos/Multimedia Gallery Available:
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for EFG CompaniesMarcia Barnett,
214-868-8861marcia.barnett@sbcglobal.com