Crnogorski Telekom Deploys Amdocs Software for Pre- and Post-Paid Customer Management, Ordering and Billing
February 02 2016 - 4:02PM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced that Crnogorski Telekom a.d. has
deployed an Amdocs business support system (BSS) solution to
consolidate systems across fixed, wireless, Internet and IPTV lines
of business, and manage convergent charging for both prepaid and
postpaid billing, enabling improved operational costs, efficiency
and customer service.
The solution includes multiple products from the Amdocs CES 9
portfolio spanning convergent charging, billing, resource
management, ordering, customer management and a centralized master
product catalog to provide Crnogorski Telekom with a single view of
the customer and access to customer service and interaction
information in real time. The migration from legacy technology to
Amdocs software was completed in just 48 hours from initiation.
“The project with Amdocs allows us to integrate the services of
all customer segments, improving our time to market for new
products and allowing us to upsell innovative convergent offers to
our customers,” said Uwe Rivoir, program director at Crnogorski
Telekom. “It makes it easy for our retail outlets, call centers and
website to provide subscribers with clear billing and real-time
functionality for all mobile prepaid and postpaid services. It also
offers Crnogorski Telekom one integrated view of the customer,
incorporating ordering flow across all sales channels, and
providing cohesive customer contract templates across our entire
business. This will improve any negotiation process with our
customers, as well as reduce agent errors and customer
complaints.”
“The Amdocs consolidated solution has enabled Crnogorski Telekom
to overcome system complexity and optimize business processes,
while keeping the customer at the heart of its operation,” said
Chris Williams, head of global marketing at Amdocs. “Crnogorski
Telekom can now provide a seamless and consistent customer
experience across all services, devices and touch points, and
deliver the personalized, contextualized and digital experience
that subscribers in The New World of Customer Experience
expect.
Supporting Resources
- Learn more about Amdocs CES solutions
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About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world’s largest communications,
entertainment and media service providers. Its portfolio
powers The New World of Customer Experience™, where a wide array of
innovative and personalized services are delivered seamlessly to
end users, regardless of device or network. For more than 30 years,
Amdocs solutions, which include BSS, OSS, network control and
optimization, coupled with professional and managed services, have
accelerated business value for its customers by streamlining
complex operating environments, reducing costs and speeding time to
market for new products and services. Amdocs and its more
than 24,000 employees serve customers in over 90 countries. Listed
on the NASDAQ Global Select Market, Amdocs had revenue of $3.6
billion in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2015 filed on December 10,
2015.
Media Contact:
Sara Preto
Fusion PR for Amdocs
Tel: +1-212-651-4214
E-Mail: sara.preto@fusionpr.com
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