ComEd Smart Meter Technology Wins for Program of the Year
February 06 2017 - 4:16PM
Business Wire
Meter “ping” technology identifies outage
causes; reduces response time
ComEd’s smart meter outage reporting functionality was named
Program of the Year for Customer Engagement at the 2017
DistribuTECH Conference. The program was recognized for the
technology that allows ComEd to remotely check a meter for service
trouble when a customer reports an outage.
In ComEd’s service territory, 60 percent of the outages reported
on “blue sky days” are usually due to a problem on the
customer-owned equipment —typically a problem with the property’s
circuit breakers. When a customer outage is reported, a signal or
“ping” is sent to the smart meter. A response from the meter
indicates the outage is the result of customer equipment; no
response means there is a potential electrical system issue. ComEd
has seamlessly integrated a meter ping across all of its
customer-facing outage reporting channels including ComEd.com,
mobile app, mobile web, text (SMS), and Facebook.
The result of this technology has been faster notification to
customers of potential outage causes. In 2016, nearly 70,000
outages were reported through a customer outage reporting channel.
Through the meter “ping” technology, nearly 29,000 fewer crews
have had to be sent to investigate those outages, creating
operational savings that are passed along to customers and reducing
greenhouse gas emissions from fewer trucks driving to outage
locations.
“We’re honored to be recognized for this technology,” said Val
Jensen, Senior V ice President of Customer Operations, ComEd. “Part
of the promise of smart meters has been the ability to have greater
awareness of outages and causes. The meter “ping” capability means
we can more quickly prioritize and respond to customer needs.”
ComEd has been installing smart meters for its 3.8 million
customers since 2012. It expects to be complete in 2018. Customers
with smart meters can take advantage of ComEd’s smart meter-enabled
tools and make a direct impact on their electric bills,
including:
- Personalized Energy-Management Tools
are available by logging into your online ComEd account. Here,
customers can access free personalized energy saving tips, set
savings goals, enroll in high-usage alerts which notify customers
when their electricity is trending higher than usual for their
household, and sign up to receive weekly usage reports via
email.
- Hourly Pricing program allows
residential customers to pay the hourly prices for electricity
which means customers can save by using electricity when prices are
lower. Participants also receive customer support and services to
help manage costs with hourly pricing. Services include real-time
high price alerts, predicted day-ahead high price alerts, an online
bill comparison tool, and information to help guide energy
decisions.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based
Exelon Corporation (NYSE: EXC), the nation’s leading competitive
energy provider, with approximately 10 million customers. ComEd
provides service to approximately 3.8 million customers across
northern Illinois, or 70 percent of the state’s population. For
more information visit ComEd.com, and connect with the company on
Facebook, Twitter and YouTube.
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ComEd Media Relations312-394-3500
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