ComEd Prepares for Severe Weather Expected to Hit Northern Illinois
September 09 2014 - 6:50PM
Business Wire
Customers encouraged to report power outages
via text, mobile app or social media
ComEd is increasing its staffing and opening its Emergency
Operations Center as of 5 a.m. Wednesday, in preparation for severe
weather expected to enter its service territory. The storm brings
the potential for heavy rain, lightning and high winds. ComEd is
preparing field crews and employees to respond to potential power
outages resulting from the forecasted weather.
“We are increasing our staffing levels and have contractor crews
on stand-by, as well, to respond to any interruptions that may
result from these storms,” said Terence R. Donnelly, executive vice
president and chief operating officer for ComEd. “We will continue
to monitor the weather and proactively respond as conditions
change.”
ComEd urges customers to contact the utility immediately if they
are experiencing a power outage. Customers can text OUT to 26633
(COMED) to report their outage and receive restoration information.
ComEd also introduced a mobile app for iPhone and Android® smart
phones, available in the app store for each platform, that gives
customers the ability to report power outages and manage their
accounts. In addition, customers can report outages through the
website at ComEd.com or on ComEd’s Facebook page at
Facebook.com/ComEd or by calling 1-800 EDISON1 (1-800-334-7661).
Spanish-speaking customers should call 1-800-95-LUCES
(1-800-955-8237).
For outage updates, customers can access ComEd’s mobile-enabled,
interactive outage map now available at ComEd.com/map. The
color-coded map allows customers to easily find information on the
location and size of outages, get estimated power restoration times
and crew locations. Information is updated every 30 minutes.
Customers also can follow the company on Twitter @ComEd or on
Facebook at Facebook.com/ComEd to stay up-to-date on the latest
ComEd storm restoration information.
Public safety is paramount during storms, and ComEd encourages
the public to remember to take the following precautions:
- If you encounter a downed power line,
immediately call ComEd at 1-800-EDISON1 (1-800-334-7661) or access
our website at ComEd.com and report the location. Spanish-speaking
customers should call 1-800-95-LUCES (1-800-955-8237).
- Never approach a downed power line.
Always assume a power line is energized and extremely
dangerous.
- Check on elderly and other family
members and neighbors to ensure their safety and make alternate
arrangements in the event of an outage.
In 2012, ComEd formed a storm task force and has made more than
60 enhancements to its storm restoration process. These
enhancements included GPS and mobile dispatch technology to more
efficiently manage crews to expedite restoration, a mobile
operations center to bring ComEd closer to customers in hardest hit
areas, and more efficient management of contractor crews. ComEd is
continuing to build on these process improvements, with new areas
of focus this year including an enhanced damage assessment process,
better coordination of vegetation management crews and improved
material staging to ensure readiness during severe weather. Over
the past two years, process improvements already in place have
resulted in a 30 percent improvement in restoration time.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based
Exelon Corporation (NYSE: EXC), the nation’s leading competitive
energy provider, with approximately 6.6 million customers. ComEd
provides service to approximately 3.8 million customers across
northern Illinois, or 70 percent of the state’s population.
ComEd Media Relations312-394-3500
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