ComEd Plans to Launch Satellite Sites to Continue Administrating Financial Assistance Programs to Customers in Need
July 10 2015 - 10:20AM
Business Wire
ComEd CARE program continues to provide
financial assistance funds
ComEd today announced that it is working on a plan to help
continue administering its CARE programs, which provides customers
in need assistance with paying their electric bill. The plan
includes opening mobile satellite locations and hiring additional
personnel to process applications and help hundreds of low-income
customers sign-up for the financial assistance offered by
ComEd.
This announcement comes as a result of the state budget crisis,
which has caused some social services agencies like CEDA, which
administered ComEd’s CARE program, to shut down.
“Given the state’s funding situation, including the suspension
of the Percentage of Income Payment Plan (PIPP), we understand this
matter may affect some of our customers and their ability to pay
their electric bill, and we want to minimize this impact,” said Val
Jensen, senior vice president of Customer Operations, ComEd. “Our
goal is to help our customers maintain continual seamless electric
service, and help them get back on track to managing their utility
bill.”
Jensen continued, “We also understand that with the shut-down of
some social service agencies, access to sign-up for ComEd’s CARE
funds for customers struggling to pay their electric bills has been
eliminated. We will closely monitor any developments in the coming
weeks and remain hopeful that this situation will be resolved soon.
However, to help continue to provide our customers with the
assistance they need, if matters are not resolved soon we are
prepared to set up satellite locations in neighborhoods in Cook,
Lake, Kane, Ford, Iroquois, and Dekalb counties to help administer
the financial assistance funding.”
As part of its CARE programs, ComEd has funds devoted to helping
eligible military families, veterans, and senior citizens, as well
as individuals who may have experienced a job loss, illness,
disability, or other hardship and are in need of help paying their
electric bill. This is the fourth consecutive year in which ComEd
has dedicated $10 million in financial assistance funds, and the
company is looking to extend this assistance through 2021 under new
legislation, known as ComEd’s Future Energy Plan.
For more information on ComEd’s financial assistance programs,
including eligibility requirements please visit ComEd.com/CARE or
call 1-888-806-CARE (2273).
Commonwealth Edison Company (ComEd) is a unit of Chicago-based
Exelon Corporation (NYSE: EXC), the nation’s leading competitive
energy provider, with approximately 7.8 million customers. ComEd
provides service to approximately 3.8 million customers across
northern Illinois, or 70 percent of the state’s population. For
more information visit ComEd.com, and connect with the company on
Facebook, Twitter and YouTube.
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ComEd Media Relations(312) 394-3500www.ComEd.com/News
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