ComEd Launches The People Series
June 24 2014 - 4:52PM
Business Wire
Videos showcase some of the people behind the
effort to provide customers with a much-improved experience with
the company
ComEd has launched The People Series, a collection of videos
that feature employees sharing unscripted thoughts about the work
they do, and how that work impacts the customer experience.
Among the first of these videos are two that focus on how
emerging technologies and data analytics are changing the
electricity landscape. FutureGrid (Smart Grid technology) and
DataSpeak (Data Analytics), are available now for review at
ComEd.com/newsroom.
ComEd’s increased focus on the customer experience, and ways the
company can improve customer interactions, is a central tenet of
the work that is under way to modernize the electric grid, changing
a more than 100-year-old analog system into a true, 21st century
system capable of meeting customers’ rapidly increasing demands in
a digital world.
“Our employees are our power,” said ComEd President and CEO Anne
Pramaggiore. “Our employees consistently offer ideas about ways we
can improve the customer experience and, in so doing, increase the
value we offer customers.”
“Customers have an increased expectation for improved
reliability, that they can easily connect with us when they need
information, and that we are working to better meet their energy
needs for the future,” said Val Jensen, senior vice president of
Customer Operations. “Through employee testimonials, this series
demonstrates how we are striving to enhance customers’ experiences
with us.”
Over the next several weeks, ComEd will release more videos
covering a range of topics, including:
- Clean and Quiet – Employee who helped
plan a hybrid work vehicle, contributing to environmental
efforts
- 24/7 – Female line worker who is proud
to help power lives
- Reading Right – Meter reader on the
importance of customer interaction
- How Can I Help You? – Customer Service
Representatives on the value of listening
For more information, visit ComEd.com/newsroom.
If there is a particular topic covered in the video series that
is of interest to you, please contact the ComEd Communications team
at 312-394-3500 to arrange an interview.
Commonwealth Edison Company (ComEd) is a unit
of Chicago-based Exelon Corporation (NYSE: EXC), the nation’s
leading competitive energy provider, with approximately 6.6 million
customers. ComEd provides service to approximately 3.8 million
customers across northern Illinois, or 70 percent of the state’s
population.
ComEd Media Relations(312) 394-3500
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