New Vice President to Run Telecommunications and Media Sectors
ATLANTA, May 5 /PRNewswire/ -- ClickFox, Inc., the leading provider of Customer Experience Analytics Solutions, is pleased to welcome Jeff Boyce as the newest member of the ClickFox management team. Boyce joins ClickFox as Vice President of Business Development and Sales for the Telecommunications and Media sectors. ClickFox delivers patented technology that analyzes customer interactions, behavior and experiences across all enterprise touch- points to deliver true insight into the total customer experience.
"We're thrilled to have Jeff join the team here at ClickFox," said Marco Pacelli, CEO of ClickFox. "Anytime you can add somebody of Jeff's stature in the industry to your team, it is a great thing. Jeff's eagerness to come aboard shows that industry leaders realize the growth potential of ClickFox and Customer Experience Analytics." Boyce, a veteran of Avaya, brings 15 years of enterprise sales leadership experience to ClickFox. He began his career at Executone Information Systems then moved to AT&T in 1995. His most recent post was as Senior Vice President of Sales for Avaya's $105 million Global Media and Entertainment Segment. He is a many time winner of the prestigious Avaya Achievers Club, an Inaugural Lucent Leaders Council Member and recently received the coveted Avaya CEO Leadership Award.
"The opportunity to help shape the future of an innovative company like ClickFox, with technology that can help transform the way customers interact with a business, was irresistible to me," said Boyce. "The technology offers benefits that just don't exist in the market right now. I'm looking forward to the challenge of helping grow the company and proving the potential of customer experience analytic technology." ClickFox is excited to add yet another industry veteran to its team. Boyce's experience in the media and cable industries will develop and expand ClickFox into yet another customer segment. ClickFox's technology and solutions will now be able to help even more organizations improve the total customer experience.
"We see tremendous potential for Customer Experience Analytics in the media and cable industries," Pacelli said. "Jeff's talent and experience and engagements with companies such as News Corporation, DirecTV, QVC, Comcast, Yahoo, Apple, Liberty Media and the Walt Disney Company will help us quickly engage with leading cable and media organizations. " About ClickFox ClickFox, an Atlanta-based software company, is a pioneer in Customer Experience. Its patented technology enables companies to transform existing customer data into true, objective insight by showing customers' step-by-step behavior in and across self-service systems, such as voice and speech-enabled IVRs, CTI, Web, kiosks, wireless devices, and CRM applications. ClickFox translates interactions from multiple service touch points into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs to their business objectives. Find company information at http://www.clickfox.com/. DATASOURCE: ClickFox, Inc.
CONTACT: Christian Donahue of ClickFox, Inc., +1-512-465-2855, ; or Jed McClellan of Connect Public Relations, +1-801-373-7888, Web site: http://www.clickfox.com/
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