UK working laws will change on 30th June 2014, giving all UK employees* the legal right to request flexible working. But new research amongst British SMBs reveals that with less than three weeks to go:

  • Only half (55%) of SMB decision makers are aware of the new legislation
  • Almost half (46%) of SMBs have no flexible working policy in place
  • Only 43% of SMB decision makers support the legislation, 21% believe it will negatively impact their business
  • Trust and perceived impact on culture are the main barriers to change, not technology
  • There are significant generational differences in attitude as SMB bosses 25 to 34 are twice as likely to support the legislation as those over 55

A new study by YouGov on behalf of Citrix has found almost half (45%) of small and medium business (SMB) decision makers in Britain remain unaware of significant changes to UK employment laws on flexible working, less than three weeks before they are due to come into effect.

According to a report from the Office of National Statistics, the number of people regularly working from home in the UK currently stands at 4.2 million (13.9% of the country’s workforce). This figure is set to rise dramatically once new laws have come into force on June 30th granting UK employees with more than 26 weeks continuous employment the legal right to request* flexible working options (something previously only available to those with young children and certain careers) and their employer will have a legal obligation to consider their request. However, according to the study commissioned by Citrix there is a significant lack of awareness, preparation and support for the new legislation amongst UK SMBs, potentially leading to severe friction between ill-prepared employers and staff who wish to work more flexibly.

Stats Suggest Benefits of Flexible Working but SMBs Are Wary

The Department of Business Innovation and Skills estimates that in its first 10 years, the change in flexible working opportunities will bring overall economic benefits of £475 million through improved business efficiency and employee satisfaction. However, of the SMBs polled that don’t offer flexible working options at present, only one in twenty (5%) believe that the new legislation will have a positive impact on their business, while one in five (21%) believed it would in fact have a negative impact. Increased productivity is cited by the Government as a key outcome of the legislation, yet only 16% of those small and medium businesses that don’t offer flexible working believed this would be a benefit from the change.

Millennial Generation Most Favourable to the Flexible Work Movement

When announcing the legislation changes, the Government stated they would help to remove ‘cultural assumptions’ and make workplaces fit for the 21st Century, but the data revealed a clear divide in attitude between those whose working life has been spent in the 21st Century and those whose has predominantly been in the 20th Century. SMB leaders aged 25-34 were more than twice as likely to be in favour of flexible working as their older counterparts aged 55+ (68% vs. 32% respectively), and three times as likely to see it having a positive impact on their business (21% vs. 7%).

Mobile Workspace Technologies Critical to Helping Flexible Work Overcome Existing Perception Problem

Despite 4.2 million people now regularly working from home, it appears many small business managers retain the view that ‘those working from home are not working as hard’. Almost a quarter of those polled (23%) named ‘trust’ as a barrier to adoption of a more flexible approach while ‘culture change’ was cited as the second most common barrier cited (16%). However, rapid advances in technology and it’s ever increasing affordability mean that just over one in ten (11%) view this as a potential barrier.

“Thanks to modern technology, putting efficient flexible working processes in place can be done both quickly and easily,” said Andrew Millard, Senior Director International Marketing, Citrix. “Whilst trust clearly remains a major issue, mobile workspace technology, which includes video conferencing, secure file sharing and real-time collaboration software, helps businesses overcome this by allowing employees to work together regardless of where they are. Work is something you do, not somewhere you go. As our own customers show us every day, those who are most flexible are increasingly the most successful.”

Conversion Rate Experts (CRE) is a Citrix customer who has built a successful international business using remote working. Overall, CRE’s main motivation in adopting a flexible culture has been to cut down on wasted time and cost. The firm seldom visits clients during the course of projects and often doesn’t meet with them to begin with either: everything is done using GoToMeeting.

“In just one week, a member of our team had 39 online meetings with people in 11 countries,” said Dr. Karl Blanks, co-founder of CRE. “Being set up with GoToMeeting means he can not only talk to clients at the touch of a button but also share his screen and give them high-quality visual presentations. All our consultants are well paid and real experts at what they do, so the idea of making them spend lots of time travelling is crazy and would be counterproductive.”

Related Links

  • Blog: Guest Blog: The Future of Working
  • Blog: 6 Tips for Successfully Working from Anywhere
  • Video: Small Business Stories: Conversion Rate Experts Go Global with GoToMeeting

Follow Citrix

  • Citrix Small Business product page
  • Twitter: @Citrix, @GoToMeetingUK
  • Facebook: Citrix

About Citrix

Citrix (NASDAQ: CTXS) is a leader in mobile workspaces, providing virtualization, mobility management, networking and cloud services to enable new ways to work better. Citrix solutions power business mobility through secure, personal workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. This year Citrix is celebrating 25 years of innovation, making IT simpler and people more productive. With annual revenue in 2013 of $2.9 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally. Learn more at www.citrix.com.

For Citrix Investors

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company’s key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company’s filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein.

The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

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©2014 Citrix Systems, Inc. All rights reserved. GoToMeeting and Podio are trademarks or registered trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 713 adults. Fieldwork was undertaken between 27th - 29th May 2014. The survey was carried out online. The figures have been weighted and are representative of all GB business size.

* Employees must have 26 weeks continuous employment at the same business at the date the application is made.

** New legislation gives employees the right to ask for flexible working, not the right to have it

For CitrixLindsey Maclean0207 067 0447Lindsey.maclean@webershandwick.com

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