Chase Becomes Top-Ranked Bank in 2014 J.D. Power Mortgage Servicing Study
August 01 2014 - 9:43AM
Business Wire
Company’s 27-Point Rise is the Largest
Year-Over-Year Improvement among Bank Servicers
In the 2014 J.D. Power Mortgage Servicing Study, Chase's ranking
shows the company’s investments and focus on improving interactions
with its customers has made significant progress.
“We are so proud of these results and the tremendous
accomplishment that it represents for our team,” said Mike
Weinbach, Head of Servicing for the Mortgage Bank. “There has been
a significant jump in satisfaction in many different areas of
servicing and that shows strong forward momentum in our mission to
create lifelong relationships with customers.”
Chase Mortgage Banking services 7 million mortgages with
combined balances of $1 trillion, helping families achieve and
sustain homeownership. Chase ranks number two in the industry in
both mortgage servicing and originations. Through more than 5,600
bank branches, as well as correspondent lenders across the country,
call centers and mortgage bankers in strategic markets, Chase
originated more than $165 billion in home loans, helping families
to buy or refinance homes in 2013.
For more information, see the news release from J.D. Power.
About J.D. Power
Headquartered in Westlake Village, Calif., J.D. Power is a
global marketing information services company providing performance
improvement, social media and customer satisfaction insights and
solutions. The company’s quality and satisfaction measurements are
based on responses from millions of consumers annually. For more
information on car reviews and ratings, car insurance, health
insurance, cell phone ratings, and more, please visit jdpower.com.
J.D. Power is a business unit of The McGraw-Hill Companies.
About Chase
Chase is the U.S. consumer and commercial banking business of
JPMorgan Chase & Co. (NYSE: JPM), a leading global financial
services firm with assets of $2.5 trillion and operations
worldwide. Chase serves nearly half of America’s households with a
broad range of financial services, including personal banking,
small business lending, mortgages, credit cards, auto financing and
investment advice. Customers can choose how and where they want to
bank: 5,600 branches, 20,000 ATMs, online, mobile and by phone. For
more information, go to www.chase.com.
ChaseJason
Lobo212.270.1599jason.s.lobo@chase.com
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