MIAMI, Sept. 16, 2014 /PRNewswire/ -- Carnival
Cruise Lines is renewing its groundbreaking Great Vacation
Guarantee which provides consumers an opportunity to receive a 110
percent refund, complimentary transportation home and a
$100 shipboard credit on a future
cruise if they are dissatisfied with their vacation for any
reason. In the year since Carnival originally
introduced the guarantee, the line's 24 ships have carried 4.5
million guests and the guarantee has been invoked only 47
times.
Both consumers and travel agents have lauded the guarantee --
the only one of its kind in the cruise industry -- with many travel
agents citing it as an excellent sales tool to entice first-time
cruisers to set sail.
"You are statistically more likely to date a supermodel than you
are to invoke the Great Vacation Guarantee," said Jim Berra, Carnival's chief marketing
officer. "However, we believe it is important to keep the
guarantee in place given its effectiveness in communicating to
consumers that we stand behind our product and are extremely
confident you will have an exceptional vacation experience when you
sail with Carnival."
Berra added that with more than 300 new spaces and experiences
added to Carnival's fleet under the company's multi-million-dollar
Fun Ship 2.0 enhancement program, guest satisfaction has increased
considerably since the program was first introduced.
To exercise the Great Vacation Guarantee, guests simply notify
the ship's guest services desk within the first 24 hours of the
voyage to receive a full refund of their cruise fare plus an
additional 10 percent, along with complimentary return air
transportation from the next port of call, and complimentary ground
transportation and hotel accommodations (if necessary), along with
a $100 shipboard credit to be used on
a future Carnival cruise. Carnival will fully handle all
travel arrangements to make it a truly hassle-free experience.
The Great Vacation Guarantee is valid on all three- to eight-day
voyages to The Bahamas,
Caribbean, Mexican Riviera,
Alaska, Bermuda, Canada and New England through December 31, 2015, including holiday
sailings. The program applies to U.S. and Canadian residents
only and guests must possess a valid passport to return to the U.S.
by air.
Additional information on the Great Vacation Guarantee can be
obtained via any travel agent or by visiting
carnival.com/vacationguarantee.
For additional information and reservations on Carnival "Fun
Ship" vacations, contact any travel agent, call 1-800-CARNIVAL or
visit carnival.com.
Carnival can also be found on:
Twitter: www.twitter.com/carnivalcruise
Facebook Fan Page: www.facebook.com/carnival
YouTube: www.youtube.com/carnival
Journalists also can visit Carnival's media site,
www.carnival-news.com or follow the line's PR department on Twitter
at www.twitter.com/CarnivalPR
About Carnival Cruise Lines
Carnival, a unit of
Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is "The
World's Most Popular Cruise Line®" with 24 ships operating three-
to 16-day voyages to The Bahamas,
Caribbean, Mexican Riviera,
Alaska, Hawaii, Canada, New England, Bermuda, New
Zealand and the Pacific Islands. The company's
25th ship, the 135,000-ton Carnival Vista, is scheduled
to enter service in 2016.
SOURCE Carnival Cruise Lines