ISPA Commends Improved Customer Service
LONDON, February 16 /PRNewswire-FirstCall/ -- ntl Telewest - now Virgin Media (NASDAQ:VMED) - scooped the most coveted award for consumer facing ISPs at the annual Internet Services Providers' Association (ISPA) Awards, held in London last night.
The cable company beat off competition from the likes of Orange and Tiscali to be crowned Best Consumer ISP. The award recognises the ISP that demonstrates outstanding value for money and customer care alongside a gruelling three-month monitoring period to measure service delivery and network performance.
An ISPA spokesperson, said: "The judges were impressed with ntl Telewest's good technical delivery and its investment in customer services over the past year. The judges also felt that ntl Telewest's packages give consumers a good choice of services available in the broadband market." Ernie Cormier, chief commercial officer of Virgin Media, added: "With many companies jumping on the broadband wagon we're proud to be recognised as the UK's number one - providing consumers with quality and good value for money.
"This award is further evidence of the improvements we made prior to the launch of Virgin Media and has been achieved with the hard work and effort of all our staff. This is just the beginning and we intend to build on this award to ensure we continue to deliver outstanding value, content and a great broadband experience for all our customers." Virgin Media, a major new force in entertainment and communications, launched last week, pledging to shake up the industry and to offer consumers quality, value, innovative products and outstanding customer service.
For the first time, one company can deliver a simple, one-stop solution to meet consumers' entertainment and communications needs, providing cutting -edge digital TV services, unlimited broadband, home phone and a feature-packed mobile service. To find out more about Virgin Media services, consumers can visit http://www.virginmedia.com/.
Notes to Editors Virgin Media is an innovative and pioneering UK entertainment and communications business. For the first time consumers can get everything they need from one company - the UK's only quad play of TV, broadband, phone and mobile plus the most advanced TV on demand service available, the UK's first high definition TV service and V+, our high specification personal video recorder. We're the UK's most popular broadband provider, the largest virtual mobile network operator and the second largest provider of pay TV and home phone.
Virgin Media is the largest Virgin company in the world and has almost 10 million customers (5m cable, 4.5m Virgin Mobile, 250,000 virgin.net). To find out more visit http://www.virginmedia.com/presscentre Media contacts: John Moorwood, +44-(0)1256-752-670 or
Alex Legg, +44-(0)1256-752-677 or DATASOURCE: Virgin Media CONTACT: Media contacts: John Moorwood, +44-(0)1256-752-670 or ; Alex Legg, +44-(0)1256-752-677 or
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