Banknorth Selects webMethods to Empower Quality Customer Service
Company Launches Enterprise Integration Strategy by Leveraging webMethods'
Integration, Workflow, Business Activity Monitoring and Portal Capabilities
FAIRFAX, Va., May 3 /PRNewswire/ -- webMethods, Inc. , the industry's first
Web services infrastructure company, today announced that Banknorth , New
England's third largest banking company, selected webMethods as its strategic
enterprise integration backbone. By automating its business processes with
webMethods' solutions, Banknorth expects to improve overall customer service
while streamlining its own internal operations.
"In the highly competitive commercial banking industry, Banknorth continues to
focus on providing our customers with a high quality of service while
empowering our banks with local decision-making capabilities," said John
Petrey, executive vice president and CIO, Banknorth Group, Inc. "By driving an
enterprise integration strategy through the implementation of webMethods'
solutions, we expect to remain focused on not only improving our customer
service, but also at enhancing our own internal processes." With customer information residing in more than 100 different applications,
Banknorth was faced with the challenge of defining an IT strategy that could
easily integrate these applications, while providing a holistic view of its
customer information and needs. With the existing in- house point-to-point
integration solutions not able to meet this task, Banknorth selected webMethods
to deliver an enterprise-wide solution that enables Banknorth to reuse its
existing IT resources while developing an integrated, centralized enterprise
infrastructure.
webMethods Workflow(TM) combined with the webMethods Integration Platform is
able to get key information to the right individuals so they can react in a way
that improves business performance. By combining these solutions, Banknorth
expects to create the ability for the company's employees to track and monitor
customer service requests, which is key in providing a high quality of service
to customers.
Banknorth has plans to implement webMethods Optimize(TM), webMethods' business
activity monitoring solution that provides real-time visibility and control
over IT operations, business processes and transactions across the enterprise.
With webMethods Optimize, Banknorth will focus on improving internal
efficiencies and customer service while ensuring that internal practices and
processes are optimal. The company also plans to leverage webMethods
Portal(TM) for future IT initiatives that complement its integration strategy.
"webMethods provides Banknorth with a solid foundation of unparalleled
integration capabilities to support their strategic business initiatives," said
Kareen Renaudin, vice president of Industry Solutions, webMethods, Inc. "We
look forward to working with Banknorth to help them quickly and successfully
deploy the webMethods Integration Platform and give them the ability to
increase efficiencies across their business operations through the use of
webMethods Workflow, webMethods Portal and webMethods Optimize." Recognized in January 2004 by Forbes Magazine as the Best Managed Bank in North
America, Banknorth is a $26 billion banking and financial services company
headquartered in Portland, Maine, with banking divisions in six Northeastern
states. As one of the 35 largest commercial banking companies in the United
States, Banknorth has more than 360 branches and 500 ATMs throughout northern
New England and upstate New York.
About webMethods, Inc.
webMethods (NASDAQ:WEBM) is the industry's first Web services infrastructure
company. webMethods' innovative integration, Web services, portal and analytic
solutions enable more than 1,100 enterprise customers worldwide to run, measure
and optimize their business. Recognized in 2003 as the fastest growing software
company in North America by Deloitte, webMethods is headquartered in Fairfax,
Va., with offices throughout the U.S., Europe, Asia Pacific and Japan. More
information about the company can be found at http://www.webmethods.com/.
webMethods is a registered trademark, and Global Business Visibility,
webMethods Workflow, webMethods Optimize and webMethods Portal are trademarks,
of webMethods, Inc. in the USA and certain other countries. All other company
and product names are the property of their respective owners.
This press release may contain various remarks about the future expectations,
plans and prospects of webMethods that constitute forward- looking statements
for purposes of the safe harbor provisions of U.S. securities laws. The actual
results of webMethods may differ materially from those indicated by these
forward-looking statements as a result of various important factors, including
those discussed under the heading "Factors That May Affect Future Operating
Results" in the Business section of webMethods' Form 10-K for the year ended
March 31, 2003, and in the "Management's Discussion and Analysis" section of
webMethods' Form 10-Q for the quarter ended December 31, 2003, which are on
file with the U.S. Securities and Exchange Commission and may be accessed at
http://www.sec.gov/ or webMethods' investor relations web page at
http://www.webmethods.com/investors/. webMethods disclaims any obligation to
update or correct any forward-looking statements made herein due to the
occurrence of events after the issuance of this press release. DATASOURCE: webMethods, Inc.
CONTACT: Jenny Song, +1-703-251-6457, or , or Sarah Welz, +1-703-251-3207, or , both of webMethods, Inc.; or John Petrey, of Banknorth, Web site: http://www.webmethods.com/
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