REDWOOD SHORES, Calif., Feb. 23,
2017 /PRNewswire/ -- Differentiating itself from
competitors, while offering an enhanced experience to customers,
Spanish bank, BBVA, is using Oracle Communications technology to
enable customers to open new accounts via their mobile devices in
minutes.
The banking industry is under heavy scrutiny to validate and
protect customer information. BBVA has chosen a solution with
comprehensive security features to enhance efforts to meet EU
compliance requirements for confidential documentation and secure
management of personal data, as well as standards for
authentication, reporting and monitoring. BBVA chose Oracle
Communications WebRTC Session Controller and Quobis Sippo WebRTC
Application Controller as the foundation for its new platform
because the technology is easily configured and integrates directly
with the company's existing internal systems.
"We live in an age of convenience where people can do everything
from their mobile phones, whether it is to open a new account or to
pay," said Ignacio Teulon Ramírez, Digital Transformation -
Customer Experience Director, BBVA. "We want to provide our
customers with services in the way they prefer to consume them, and
we want to provide them the best experience possible."
Today, BBVA can provide a rich, real-time audio and video
experience on a mobile phone or tablet. Jointly delivered by Quobis
and in partnership with BT, the solution enables BBVA to validate
customers' identity so customers and prospects can quickly open a
new account. The sessions can also be recorded for compliance
purposes.
"Digital technologies are giving the financial services industry
the opportunity to leap forward and provide products and services
that match the digital lifestyle of their customers," said
Doug Suriano, senior vice president
and general manager, Oracle Communications. "Our project with BBVA
shows how large banks can differentiate themselves by creating a
new banking experience. They have a clear vision and an
understanding of their customers' needs, as well as the technology
that allows them to innovate while integrating seamlessly with
their existing systems."
Quobis and BT are Gold level members of the Oracle
PartnerNetwork (OPN).
Additional Information
To learn more about Oracle Communications solutions, please
connect on Twitter @OracleComms and at
facebook.com/oraclecommunications, or visit
oracle.com/communications.
About Oracle
Oracle offers a comprehensive and fully integrated stack of
cloud applications and platform services. For more information
about Oracle (NYSE:ORCL), visit oracle.com.
About Quobis
Quobis is leading the industry of browser-based communication
solutions for services providers and enterprises with its
award-winning Sippo product family. For more information about
Quobis visit www.quobis.com
About BT
BT is one of the world's leading providers of communications
services and solutions, serving customers in 180 countries. For
more information about BT visit http://www.bt.com.
About BBVA
BBVA is a customer-centric global financial services group
founded in 1857. The Group is the largest financial institution in
Spain and Mexico and it has leading franchises in
South America and the Sunbelt
Region of the United States; and
it is also the leading shareholder in Garanti, Turkey's biggest bank for market
capitalization. Its diversified business is focused on high-growth
markets and it relies on technology as a key sustainable
competitive advantage. Corporate responsibility is at the core of
its business model. BBVA fosters financial education and inclusion,
and supports scientific research and culture. It operates with the
highest integrity, a long-term vision and applies the best
practices.
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SOURCE Oracle