International software firm Axios Systems
(http://www.axiossystems.com/) has become the first organisation in the world to
achieve accreditation for BS15000, thenew standard specifically aimed at IT
Service Management (ITSM). Axios' accreditation, which initially covers the IT
department, was immediately applauded by the IT Service Management Forum (itSMF)
which established the standard to promote adoption ofan integrated set of
processes for the effective management and delivery of quality IT services to
meet business and customer needs.
BS15000 is the first worldwide standard specifically aimed at ITSM and is based
on the IT Infrastructure Library (ITIL), the internationally accepted Best
Practice framework. The certification scheme was launched last year to provide
independent verification against this standard.
"We are extremely proud to be the first organisation in the world to
successfully gain certification from the itSMF," said Tasos Symeonides, Managing
Director of Axios Systems. "This affirms our commitment to Best Practice in IT
Service Management and is a clear demonstration that we practice what we
preach."
The certificate is valid for three years, with adherence to be reviewed every
six months. Colin Rudd, Chair of the itSMF's BS15000 Certification Committee,
commented: "The standard is very demanding in its requirements of IT service
providers. It is incredible that Axios has been able to demonstrate such a high
level of process maturity so soon. This far exceeds our expectation and we hope
many other organisations will follow its excellent example."
He went on: "Although the standard and scheme have been developed in Britain,
attention is not confined to there. Enthusiasm is global with organisations in
India, Australia, the USA and the Far East also actively working towards the
standard and certification. This is a major accomplishment for Axios and
demonstrates its commitment to service quality."
The itSMF, an independent, not for profit organisation, is the leading player in
the Service Management industry and represents thousands of organisations
worldwide. It has chapters in most major European countries, the USA, Japan,
Canada, Australia and South Africa. One of their main aims is to support and
influence the development of best practice standards and guidelines for IT
service management, such as the IT Infrastructure Library (ITIL)
The BS15000 standard is creating considerable international interest in the IT
Service Management field. Industry analysts Gartner predict a bright future for
end-user enterprises. According to Simon Mingay, Research VP at Gartner, "The
standard provides a baseline against which the internal IS organisation can
demonstrate to the business that its service delivery processes represent best
practice and are performing well."
The international importance of BS15000 cannot be underestimated, Mingay stated.
"It is likely that BS15000 will be put forward to the International Organisation
for Standardisation (ISO) for it to become an ISO standard in its own right or
as part of ISO 9001," he added.
Axios said a key to its success was use of assyst, its core software solution,
which provided the auditors with data which helped prove the company's adherence
to the standard in Edinburgh. assyst supports all IT Infrastructure Library
(ITIL) disciplines in a single, integrated out-of-the- box product.
About Axios Systems
Axios Systems is a leading provider of Best Practice-based consolidated IT
Service Management software solutions.
Our customer-centric approach combined with our leading integrated technology
framework ensures our customers worldwide can align their service and support
organisations with the overall goals of the business. Benefiting from over 15
years of product development and investment around Best Practice principles, our
core solution, assyst, intuitively steers users through the IT Infrastructure
Library (ITIL) processes. Implementing assyst in an organisation optimises IT
Infrastructure efficiency, reduces total cost of IT ownership and ensures a
rapid Return on Investment.
Our commitment to Best Practice is further demonstrated through being first to
achieve BS15000 certification -- the world's first formal standard for IT
Service Management.
Axios Systems is headquartered in the UK, with offices across the Americas,
Europe and Asia Pacific.
DATASOURCE: Axios Systems
CONTACT: Markos Symeonides,Internet Marketing Manager of Axios Systems
Limited, +44-131-220-4748, Mobile: +44-780-817-7932, Fax: +44-131-220-4281,
Web site: http://www.axiossystems.com/