LOD, Israel, November 30, 2016 /PRNewswire/ --
Highlights
- A complete solution powered by the Genesys Customer Experience
Platform, voice devices, applications and a professional services
suite
- Contact center customers benefit from a cost-effective, quick
and easy migration to an all-IP solution
- Genesys has certified AudioCodes voice infrastructure
- Among the AudioCodes products and services included are:
- Session border controllers
- Media gateways
- IP phones
- Centralized element management and quality monitoring
tools
- Network readiness assessment
- Key benefits of the joint solution for customers include:
- Simplified procurement and support with Genesys as a single
point of contact
- Low total cost of ownership (TCO) with a pre-integrated
solution from a single vendor
- Reduced risk with a quick and reliable deployment
- Rapid deployment
- Quality assurance based on high voice quality, network
performance tools and centralized monitoring
Details
AudioCodes (NASDAQ: AUDC), a leading provider of voice
networking solutions that enable enterprises and service providers
to transition to all-IP voice networks, today announced that it has
expanded its strategic partnership with Genesys, the market leader
in omni-channel customer experience and contact center solutions,
to offer a complete solution that integrates all the components
that allow customers to benefit from a quick and easy migration to
an all-IP contact center. The combined solution will be sold by
Genesys and its partners.
The end-to-end solution includes the Genesys Customer Experience
Platform along with AudioCodes' IP phones, session border
controllers, media gateways and centralized management and
monitoring applications. Genesys has certified all the AudioCodes
elements and integrated them into the Genesys environment to enable
rapid and smooth deployments at customer sites.
"Our partnership expansion with AudioCodes is about delivering
to our customers a complete, end-to-end solution for great customer
experiences," said Steve Rutledge,
Senior Vice President of Product Management and Marketing at
Genesys. "By offering the Genesys Customer Experience Platform in
addition to IP phones, voice infrastructure and services from
AudioCodes, we can simplify our customers' deployments and provide
a high level of performance and reliability."
"The combined Genesys-AudioCodes solution delivers high level
synergy for next-generation contact center deployments," said
Yehuda Herscovici, Vice President
Product at AudioCodes. "In conjunction with the Genesys Customer
Experience Platform, AudioCodes' voice solutions and global support
teams deliver the required technological capabilities and know-how
to ensure that contact center customers benefit from rapid
deployments, high quality and reliable voice communications and
reduced TCO."
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To download AudioCodes' investor relations app, which offers
access to its SEC filings, press releases, videos, audiocasts and
more, please visit Apple's App Store for the iPhone and iPad or
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About AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) designs, develops and sells
advanced Voice-over-IP (VoIP) and converged VoIP and Data
networking products and applications to Service Providers and
Enterprises. AudioCodes is a VoIP technology market leader, focused
on converged VoIP and data communications, and its products are
deployed globally in Broadband, Mobile, Enterprise networks and
Cable. The Company provides a range of innovative, cost-effective
products including Media Gateways, Multi-Service Business Routers,
Session Border Controllers (SBC), Residential Gateways, IP Phones,
Media Servers, Value Added Applications and Professional Services.
AudioCodes' underlying technology, VoIPerfectHD™, relies on
AudioCodes' leadership in DSP, voice coding and voice processing
technologies. AudioCodes' High Definition (HD) VoIP technologies
and products provide enhanced intelligibility and a better end user
communication experience in Voice communications. For more
information on AudioCodes, visit http://www.audiocodes.com.
Statements concerning AudioCodes' business outlook or future
economic performance; product introductions and plans and
objectives related thereto; and statements concerning assumptions
made or expectations as to any future events, conditions,
performance or other matters, are "forward-looking statements'' as
that term is defined under U.S. Federal securities laws.
Forward-looking statements are subject to various risks,
uncertainties and other factors that could cause actual results to
differ materially from those stated in such statements. These
risks, uncertainties and factors include, but are not limited to:
the effect of global economic conditions in general and conditions
in AudioCodes' industry and target markets in particular; shifts in
supply and demand; market acceptance of new products and the demand
for existing products; the impact of competitive products and
pricing on AudioCodes' and its customers' products and markets;
timely product and technology development, upgrades and the ability
to manage changes in market conditions as needed; possible need for
additional financing; the ability to satisfy covenants in the
Company's loan agreements; possible disruptions from acquisitions;
the ability of AudioCodes to successfully integrate the products
and operations of acquired companies into AudioCodes' business; and
other factors detailed in AudioCodes' filings with the U.S.
Securities and Exchange Commission. AudioCodes assumes no
obligation to update the information in this release.
©2016 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD
VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's
Inside Matters, OSN, SmartTAP, User Management Pack, VMAS,
VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom,
AudioCodes One Voice and CloudBond are trademarks or registered
trademarks of AudioCodes Limited. All other products or trademarks
are property of their respective owners. Product specifications are
subject to change without notice.
Company Contact
Shirley Nakar - Orgad
Director, Investor Relations
AudioCodes
Tel: +972-3-976-4000
shirley@audiocodes.com
IR Agency Contact
Philip Carlson
KCSA Strategic Communications
Tel: +1-212-896-1233
audc@kcsa.com
SOURCE AudioCodes