HORSHAM, Pa., April 28, 2015 /PRNewswire/ -- Astea
International Inc., the leader in service management and mobile
workforce solutions, today announced it has attained a Gold
Application Development competency, demonstrating a "best-in-class"
ability and commitment to meet Microsoft Corp. customers' evolving
needs in today's dynamic business environment and distinguishing
itself within the top 1 percent of Microsoft's partner
ecosystem.
To earn a Microsoft gold competency, partners must successfully
complete exams (resulting in Microsoft Certified Professionals) to
prove their level of technology expertise, and then designate these
certified professionals uniquely to one Microsoft competency,
ensuring a certain level of staffing capacity. They also must
submit customer references that demonstrate successful projects
(along with implementing a yearly customer satisfaction study),
meet a revenue commitment (for most gold competencies), and pass
technology and/or sales assessments.
Whether on-premise or in the cloud, Astea is the only global
solution provider that offers all the cornerstones of service
lifecycle management: customer management; service management;
asset management; forward and reverse logistics management; third
party vendor management; and mobile workforce management with
enhanced workforce planning, scheduling and optimization. Astea's
solutions are seamlessly orchestrated to share and leverage
information throughout the service lifecycle – removing the
traditional barriers between the field and back office. With
Astea's solution modularity, companies can introduce one module at
a time or deploy a seamless information backbone across the entire
service lifecycle continuum.
"Once again, we are extremely pleased to have achieved a Gold
Application Development Competency in the Microsoft Partner
Network. Achieving this competency demonstrates our expertise and
commitment to leveraging the latest technology to deliver solutions
that drive proven benefits for our customers," said John Tobin, President, Astea International. "As
an industry leader in service management solutions, we continue to
innovate and deliver the broadest and deepest set of capabilities
that enable companies to connect, manage, optimize and transform
all facets of their customer service delivery ecosystem. Astea is
uniquely qualified to meet the mission-critical service
transformation challenges and requirements of global
organization."
"By achieving a gold competency, partners have demonstrated the
highest, most consistent capability and commitment to the latest
Microsoft technology," said Phil
Sorgen, corporate vice president, Worldwide Partner Group at
Microsoft Corp. "These partners have a deep expertise that puts
them in the top 1 percent of our partner ecosystem, and their
proficiency will help customers drive innovative solutions on the
latest Microsoft technology."
Earning the Application Development competency helps partners
differentiate themselves as a trusted expert to their customers
through development and deployment of commercial or custom
applications built using core Microsoft technologies. By gaining
access to a comprehensive set of benefits through the Application
Development competency, partners can acquire new customers and help
them be more productive and profitable through deployment of
business applications, advanced web portals or rich client user
interfaces that run on premises or in the cloud.
About Astea International
Astea International is a
global provider of software solutions that offer all the
cornerstones of service lifecycle management, including customer
management, service management, asset management, forward and
reverse logistics management and mobile workforce management and
optimization. Astea's solutions link processes, people, parts, and
data to empower companies and provide the agility they need to
achieve sustainable value in less time, and successfully compete in
a global economy. Since 1979, Astea has been helping more than 600
companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a
seamless, consistent and highly personalized experience at every
customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.
© 2015 Astea International Inc. Astea and Astea Alliance are
trademarks of Astea International Inc. All other company and
product names contained herein are trademarks of the respective
holders.
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SOURCE Astea International Inc.