Ascom to Provide UK’s Largest NHS Mental Health Trust with 8 Year Service Contract Worth £1.2M
December 22 2014 - 12:00PM
Business Wire
Ascom UK have signed a contract to provide South London &
Maudsley NHS Foundation Trust (SLaM) with an 8-year maintenance
contract.
The contract comes after Ascom’s successful win in 2012 to
provide the Trust with an enterprise-wide end-to-end staff
protection alarm solution. The IP-DECT solution, which is currently
being installed across 4 major locations, will be supported by this
new contract.
The contract will cover all fixed and mobile equipment across
Bethlem Royal, Maudsley and Lambeth hospitals as well as the
Ladywell Unit at Lewisham. In addition to this, Ascom have
incorporated a bespoke element by agreeing to cover the Trusts
existing third-party alarm system until that is replaced. This will
help the Trust by having one point of contact should the system
incur any problems.
“We’ve worked with SLaM for over 20 years now. Over this period
we’ve implemented different technologies and with that came
different service contracts. We have consolidated those separate
contracts into one, making it manageable for them and for us”, says
Lee Minall, Strategic Account Manager – Healthcare, Ascom UK.
South London & Maudsley NHS Trust is one of the largest
mental health trusts within the UK, with 68 inpatient wards across
multiple hospital sites, offering a wide range of services.
The service contract will cover all 3 locations with 24/7 cover,
this ensures an engineer is on-site within a guaranteed response
time. Additionally the contract will provide service reviews,
incident management and on-site training.
“Having a consolidated contract for support means we have a
single point of reference for anything to do with our staff alarms.
Ascom has been very open in working together with the Trust to
manage their risk of older failing life expired handsets, along
with the aim of protecting our clients & staff . The Trust are
reassured to know that our life safety systems are future proof
protected now, as well as our people”, says Kevin Leader, Head of
Engineering, South London & Maudsley NHS Trust.
Further to this contract, SLaM will be upgrading over 400 of
their older Ascom 9d24 handsets to robust Ascom d81 devices. This
will ensure the Trust has the latest technology in the palm of
their hands. The handset is IP65 rated and comes with a choice of
alarm triggers.
Ascom’s staff protection solution has been based upon extensive
knowledge in how to integrate with and support healthcare workflows
in this challenging environment. The system itself is based on DECT
technology providing location detection via DECT locators,
‘follow-me’ lights and listening in features. Staff are able to see
and hear the location of triggered alarms all of this combined with
the added benefit of voice.
The Ascom SLaM relationship spans over 20 years, this £1.2M
contract is another big step in further strengthening this
long-term partnership.
For more information visit www.ascom.co.uk
ABOUT ASCOM WIRELESS SOLUTIONS
Ascom Wireless Solutions (www.ascom.com/ws) is a leading
provider of on-site wireless communications for key segments such
as hospitals, elderly care, independent living, manufacturing
industries, secure establishments, retail and hotels. More
than 75,000 systems are installed at major companies all over
the world. The company offers a broad range of voice and
professional messaging solutions, creating value for customers by
supporting and optimizing their Mission-Critical processes.
The solutions are based on VoWiFi, IP-DECT, nurse call and paging
technologies, smartly integrated into existing enterprise systems.
The company has subsidiaries in 13 countries and 1,200 employees
worldwide. Founded in 1955 and based in G�teborg, Sweden, Ascom
Wireless Solutions is part of the Ascom Group, listed on the Swiss
Stock Exchange.
Ascom (UK) LtdHiral ChavdaMarketing ExecutiveDirect: +44 (0) 121
502 8971Switchboard: +44 (0) 121 353 6151Email:
hiral.chavda@ascom.co.ukTwitter: @AscomUK
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