ST. LOUIS and SINGAPORE, Dec. 16,
2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading
provider of customer experience solutions, today announced that it
has been selected by Asia's
leading communications group, SingTel, for a business
transformation project in its key markets, Singapore and Australia.
SingTel will leverage Amdocs' technology to enhance and
differentiate its customer experience. Billing and customer support
for retail, enterprise and government customers will be migrated
onto a single platform, giving SingTel a holistic view of its
customers. This will lead to greater customer satisfaction and
efficiency in customer engagement and productivity for the
Group.
"At SingTel, customers are at the center of
everything we do. We are retooling our systems
and processes to deliver a seamless and intuitive
customer experience," said Wu Choy
Peng, Group Chief Information Officer, SingTel. "With
this solution, we will have a single view of the customer
relationship and make service recommendations to our
customers."
Amdocs will deliver a single integrated solution based on its
latest customer experience systems product suite (CES 9.2) that
will consolidate support across all businesses (wireless, wireline,
broadband internet and television) and networks (2G, 3G and
LTE). This will be rolled out over three years.
"Amdocs is committed to delivering business innovation and value
to service providers in Asia
Pacific," said Eli Gelman,
president and chief executive officer of Amdocs Management Limited.
"The award of this business-critical project is a testament to that
and further exemplifies our strong, longstanding relationship with
the SingTel Group and their trust in us to successfully deliver on
their most strategic projects, delivering true innovation, across
multiple areas, that will help people communicate more
effectively."
SingTel is Asia's leading
communications group providing a portfolio of services including
voice and data solutions over fixed, wireless and Internet
platforms, as well as infocomm technology and pay TV. The Group has
presence in Asia, Australia and Africa with over 500 million mobile customers
in 25 countries, including Bangladesh, India, Indonesia, the
Philippines and Thailand.
Supporting Resources
- Learn more about the Amdocs CES product suite
- Keep up with Amdocs news by visiting the company's website
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About Amdocs
For 30 years, Amdocs has ensured service
providers' success and embraced their biggest challenges. To win in
the connected world, service providers rely on Amdocs to simplify
the customer experience, harness the data explosion, stay ahead
with new services and improve operational efficiency. The global
company uniquely combines a market-leading BSS, OSS and network
control and optimization product portfolio with value-driven
professional services and managed services operations. With
revenue of $3.6 billion in fiscal
2014, Amdocs and its over 22,000 employees serve customers in more
than 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press
release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the
Private Securities Litigation Reform Act of 1995, including
statements about Amdocs' growth and business results in future
quarters. Although we believe the expectations reflected in such
forward-looking statements are based upon reasonable assumptions,
we can give no assurance that our expectations will be obtained or
that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ
from those anticipated. These risks include, but are not limited
to, the effects of general economic conditions, Amdocs' ability to
grow in the business markets that it serves, Amdocs' ability to
successfully integrate acquired businesses, adverse effects of
market competition, rapid technological shifts that may render the
Company's products and services obsolete, potential loss of a major
customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the
international market. Amdocs may elect to update these
forward-looking statements at some point in the future; however,
the Company specifically disclaims any obligation to do so. These
and other risks are discussed at greater length in the Company's
filings with the Securities and Exchange Commission, including in
our Annual Report on Form 20-F for the fiscal year ended
September 30, 2014 filed on
December 8, 2014.
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SOURCE Amdocs