Cloud enabled portfolio enables service
providers to capture the world of digital immediacy with
industry-first solutions such as Amdocs CES Packaged Offering for
Multi-Play that enables the launch of best-practice Greenfield
multi-play operations in under a year1
At Mobile World Congress, Amdocs (NASDAQ:DOX), the leading
provider of customer experience solutions, today unveiled Amdocs
CES 10, the company’s latest product portfolio release designed
to speed service providers’ digital transformation and outpace the
industry2. Amdocs also announced today enhanced digital
services portfolio to support and accelerate service providers’
transition from traditional to digital business models.
This major release enables service providers to meet the
industry’s disruptive trends of changing customer and business
behaviors, leveraging customer data, digital interactions and new
engagement channels to capture the world of digital immediacy and
rise to a new level of customer experience. Service providers will
be able to win customer affinity, drive long-term, trust-based
customer relationships and compete more effectively against
non-traditional players.
Amdocs CES 10 introduces industry-first solutions including
Amdocs CES Packaged Offering for Multi-Play - a new
implementation framework with pre-packaged BSS/OSS, big-data
capabilities and business processes which have been specifically
designed to launch best-practice Greenfield multi-play operations
in under a year1. The Amdocs CES 10 release offers a rich set of
digital capabilities in a cloud-enabled portfolio that allows
service providers to address the four business imperatives for
digital success:
1. Delivering personalized, omni-channel customer experiences
across digital dimensions, including retail and
eCommerce.
2. Creating a diversified business to capture new revenue
streams from the business sector (from home offices to small and
medium businesses and enterprises), and the Internet of things
(IOT), as well as from multi-play and entertainment offerings.
3. Becoming data empowered to anticipate needs and to
make customer, business and operational decisions based on insights
and predictive analytics.
4. Achieving service agility to shorten the time to
market of multi-play offerings to mere hours, and use network
functions virtualization (NFV) to accelerate the fast rollout of
new technologies and hybrid network services.
“Service providers are increasingly realizing how much progress
they need to make to compete as digital service providers,” said
Andy Hicks, Research Director, Telecoms and Networking, EMEA at
IDC. “Not only do they have to bring products to market much
more quickly, they need to integrate their technology and business
stacks, and unify their different channels to the customer. The new
capabilities that Amdocs is announcing speak to this set of new and
expanded priorities
Amdocs CES 10 new and enhanced capabilities include:
- Digital dimensions: The
Amdocs Care and Commerce and Amdocs Retail Experience
solutions have been expanded to enhance the channel-hopping
experience and cart persistency between assisted and unassisted
channels. With innovative and integrated capabilities to enable
secured, personalized and contextual, omni-channel shopping
experiences that support multi-play offerings, customers can move
seamlessly from one channel to another throughout the entire
customer lifecycle and receive personalized bundles of
communication and entertainment, as well as hard and digital
goods.
- Diversified business: Amdocs
B2B delivers a modular suite that is the first in the industry
to manage the end-to-end lifecycle from “lead” to “care” of
business customers, which includes small and medium businesses as
well as large enterprises. The offering provides an integrated
business and operational support system (B/OSS), network
orchestration, and continuous fulfilment capabilities for virtual
and physical networks (hybrid networks). It also includes big data
analytics for enterprise experience management, and services to
facilitate the entire process – from order entry, to activation and
payments – and supports multi-site and virtualized network
services. Amdocs CES 10 is the only open, integrated offering in
the market which can support residential and business customers
within the same system.Amdocs IoT platform enables service
providers to move higher in the IoT value chain with fast
onboarding of new enterprise and Original Equipment Manufacturer
(OEM) partners. It also supports multiple engagement models for
selling value-added services on top of new connected devices, and
manages complex settlements from an ecosystem of partners. End
users will be able to add any IoT device and service to their
existing operator plans, while enjoying a seamless and simple
experience. Amdocs Multi-Play and Entertainment allows
service providers to delight customers with a unified experience
providing care, eCommerce and monetization of entertainment assets
(e.g. video, transactional video-on-demand, music and games)
alongside connected personal devices, home and cars, as well as
personalized bundles of communications, connected-x, and
entertainment services. Amdocs Occasional Use Monetization
solution enables service providers to offer and charge occasional
users for premium content with the eventual aim of converting
occasional users into higher value subscribers.
- Data empowered: The new
Amdocs Data Hub solution – a Hadoop-based data management
platform – enables service providers to seamlessly extract, process
and visualize their massive volumes of data, and provides a
foundation for analytics. Amdocs Data Hub comes pre-integrated with
data collectors for customer interactions data, ordering data,
billing and usage data, as well as network experience and probes
data. As a result, service providers are able to generate insights
for customer intelligence, network experience and decision-making
to enable the launch of personalised offers and promotions for
customers, targeted up- and cross-selling, and reporting continuity
following IT upgrades with pre-built reports and data
collectors.
- Service agility: Amdocs
Unified Master Enterprise Catalog has been enhanced to support
the launch of new multi-play offerings in a matter of hours.
Announced in October 2015, Amdocs Service Design and Create
is a network functions virtualization/software-defined networking
(NFV/SDN) solution that enables service providers to design, test
and launch new virtualized and hybrid network services in just
weeks, instead of months1. The integration of Amdocs Service Design
ad Create with Amdocs Network Cloud Service Orchestrator,
coupled with its self-healing, and dynamic policies technologies
enable service providers to dynamically instantiate those network
services within mere seconds1.
“Our industry is at an historical intersection, driven by
digital immediacy and evolving customer experience expectations.
Service providers must be able to offer customers experiences that
will be valuable to them as individuals on any digital dimension,
even non-telecom-traditional ones,” said Chris Williams, head of
global marketing at Amdocs. “They must diversify to be able to
offer new types of services to new types of customers, leverage
data to improve service quality, and establish the agility to
introduce new promotions within hours and instantiate them within
seconds. Amdocs CES 10 is specifically designed to help them do
that and win customer attention time after time, in ways they
couldn’t before, developing stronger customer affinity to better
compete.”
1 According to internal Amdocs benchmarks of customer pilot
deployments. Customer results may vary.
2 According to recent IDC research, 50 percent of global C-level
and senior service provider decision makers predict it will take
their companies more than five years to transform. Research was
commissioned by Amdocs and published February 2016 -
http://www.amdocs.com/news/pages/digital-transformation-in-communications-industry-not-happening-fast-enough.aspx
Supporting Resources
- For more information about the new
Amdocs CES 10 portfolio and Amdocs digital services, visit Amdocs
at Mobile World Congress, Barcelona, Booth 3G10
- Keep up with Amdocs news by visiting
the company’s website
- Subscribe to Amdocs’ RSS Feed and
follow us on Twitter, Facebook, Google+, LinkedIn and YouTube
About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world’s largest communications,
entertainment and media service providers. For more than 30 years,
Amdocs solutions, which include BSS, OSS, network control,
optimization and network functions virtualization, coupled with
professional and managed services, have accelerated business value
for its customers by simplifying business complexity, reducing
costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the
world of digital immediacy by operating across digital dimensions
to engage customers with personalized, omni-channel experiences;
creating a diversified business to capture new revenue streams;
becoming data empowered to make business and operational decisions
based on insight-based and predictive analytics; and achieving
service agility to accelerate the fast rollout of new technologies
and hybrid network services.
Amdocs and its more than 24,000 employees serve customers in
over 90 countries. Listed on the NASDAQ Global Select Market,
Amdocs had revenue of $3.6 billion in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2015 filed on December 10, 2015 and
our quarterly 6-K form furnished on February 16, 2016.
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version on businesswire.com: http://www.businesswire.com/news/home/20160222005685/en/
onechocolate communications for Amdocs UKDaniel Couzens / Stacey
Jones / Susanna WoodTel: +44 (0) 207 437 0227E-Mail:
Amdocs@onechocolatecomms.co.uk
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