Amdocs Partners with Adobe and frog to Accelerate Service Providers’ Digital Transformation
February 22 2016 - 08:30AM
Business Wire
Joint solutions power digital channels with
user-centered design and personalized marketing content, improving
the customer experience and driving digital channel adoption
At Mobile World Congress, Amdocs (NASDAQ: DOX), the leading
provider of customer experience solutions, today announced new
partnership agreements with Adobe and frog. Combining compelling
digital experiences driven by Adobe, experience strategy and design
from frog, and unparalleled communications domain expertise and
solutions from Amdocs, the new partnerships will enable service
providers to offer a superior experience across the entire customer
journey, on any channel or screen the customer chooses.
Amdocs helps service providers deliver a personalized,
contextual and consistent customer experience across channels,
while maximizing monetization of digital channels. Amdocs’ products
and services in this area include strategic planning and experience
design and development of digital channels, Digital Care and
Commerce and Retail Experience solutions, along with API management
and digital testing. To deliver the best, complete digital
experience, Amdocs utilizes its own intellectual property and
complements it with a best-of-breed ecosystem of partners.
“In the age of digital immediacy, where customers increasingly
expect to rely on digital channels, service providers must deliver
great online experiences or they will lose customers to someone who
can,” said Chris Williams, head of global marketing at Amdocs.
“Together with Adobe and frog, we are helping service providers
establish a new level of customer affinity, delivering experiences
which are truly valuable to the individual and which consumers
today expect to receive, and with that, increase digital channel
adoption and reduce cost to serve.”
Adobe Marketing Cloud supports Amdocs’ ability to
leverage insights from service provider business support systems
(BSS) and customer behavioral data to deliver personalized and
contextual digital channel design and marketing, consistently
across all channels. Amdocs’ partnership with frog combines frog’s
customer journey and usability insights with Amdocs’ in-depth
knowledge of service provider operational environments, connecting
the digital experience to the back-end business processes and
feeding into Amdocs’ channel strategy creation.
“Service providers need to capitalize on the opportunity to
transform digital experiences. Strong content, analytics, and
personalization capabilities will enable them to better position
the growing range of services and differentiate their brands across
all channels,” said Aseem Chandra, vice president, Adobe Experience
Manager and Adobe Target, Adobe. “Our joint customers will be
delighted by the meaningful and engaging experiences that Amdocs
and Adobe will deliver.”
“The omni-channel experiences we orchestrate across the entire
customer journey define a user’s understanding of a brand and are
critical for business success,” said Tjeerd Hoek, Vice President at
frog. “Our clients want to transform not just their offering, but
also their organization. Together with Amdocs, we have the
possibility to really help service providers be both more
user-centered and hit their KPI targets by realizing digital and
physical experiences that are expressive, on brand, and efficiently
built for regional or global scales.”
Supporting Resources
- Meet with Amdocs, Adobe and frog at
Mobile World Congress, Barcelona, Booth 3G10
- Learn more about the Amdocs Digital
Care and Commerce, the Amdocs Retail Experience solutions and the
omni-channel widgets they incorporate
- Learn more about Amdocs Services
- Keep up with Amdocs news by visiting
the company’s website
- Subscribe to Amdocs’ RSS Feed and
follow us on Twitter, Facebook, Google+, LinkedIn and YouTube
About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world’s largest communications,
entertainment and media service providers. For more than 30 years,
Amdocs solutions, which include BSS, OSS, network control,
optimization and network functions virtualization, coupled with
professional and managed services, have accelerated business value
for its customers by simplifying business complexity, reducing
costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the
world of digital immediacy by operating across digital dimensions
to engage customers with personalized, omni-channel experiences;
creating a diversified business to capture new revenue streams;
becoming data empowered to make business and operational decisions
based on insight-based and predictive analytics; and achieving
service agility to accelerate the fast rollout of new technologies
and hybrid network services.
Amdocs and its more than 24,000 employees serve customers in
over 90 countries. Listed on the NASDAQ Global Select Market,
Amdocs had revenue of $3.6 billion in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2015 filed on December 10, 2015 and
our quarterly 6-K form furnished on February 16, 2016.
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version on businesswire.com: http://www.businesswire.com/news/home/20160222005817/en/
onechocolate communications for Amdocs UKDaniel Couzens / Stacey
Jones / Susanna WoodTel: +44 (0) 207 437 0227E-Mail:
Amdocs@onechocolatecomms.co.uk
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