Amdocs Named a Leader in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs
November 13 2017 - 6:00AM
Amdocs (NASDAQ:DOX), a leading provider of software and services to
communications and media companies, today announced Gartner has
positioned Amdocs as a Leader in its 2017 Magic Quadrant for
Integrated Revenue and Customer Management for CSPs*. This Gartner
Magic Quadrant provides a snapshot of the market and vendors
offering Integrated Revenue and Customer Management (IRCM)
solutions for communications service providers (CSPs) and evaluates
them on their completeness of vision and ability to execute.
According to Gartner, “Leaders are vendors that would normally
be included on shortlists for IRCM solutions for large and midsize
CSPs worldwide: they perform profitably, grow their revenue and
have a presence in all major markets; their functionality is above
average, and their technology and scalability are leading-edge;
they also engage in innovative projects and activities, carefully
listening to their customer base and executing projects to their
customers' satisfaction; and they are engaged in understanding the
underlying and emerging patterns/trends in revenue and customer
management activities, and they direct their R&D resources and
investments
accordingly.”
“Amdocs has been in the Leaders quadrant of Gartner’s Magic
Quadrant for Integrated Revenue and Customer Management for CSPs
since the report’s inception and we are pleased to be named a
Leader in the 2017 report as well,” said Anthony Goonetilleke,
group president of Amdocs Technology.
“Amdocs continues to introduce product innovation in the IRCM
domain,” continued Goonetilleke. “Past year highlights include the
launch of Amdocs aia, our telecom-specific, digital intelligence
platform, and of the Amdocs Smartbot with Microsoft Cognitive
Services. We are also making sizable investments in technology
innovation, building considerable capabilities in cloud and
microservices for carrier-grade enterprise applications. These
technologies, combined with a DevOps mindset, are critical in
providing our customers, from the largest global carriers to
innovative operators in smaller markets, with the speed and agility
they need to be able to quickly introduce new digital services and
experiences and then monetize them.”
Across the 350 communications and media companies that Amdocs
serves, the company had several new wins and deployments in the
IRCM space this past year. These include wins at Altice USA for
superior omni-channel customer service experiences, and at Sunrise
in Switzerland, for further digitalization of its call center
operations, and deployments at Smart in the Philippines, for
personalized and contextualized customer engagements, and at KT in
South Korea, for a single, real-time convergent charging system to
enable rapid introduction of personalized and contextualized
quad-play services and shared data plans.
*Gartner "Magic Quadrant for Integrated Revenue and Customer
Management for CSPs" by Norbert J. Scholz, Jouni Forsman, Amresh
Nandan, 23 October 2017.
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
Supporting Resources
- See Amdocs in a presentation and live demo with Microsoft at
next month’s TM Forum Live! Asia, where they’ll discuss how to
measure success with chatbots and develop a five-step chatbot
strategy
- Learn more about the Amdocs CES revenue and customer management
products
- Keep up with Amdocs news by visiting the company’s website
- Subscribe to Amdocs’ RSS Feed and follow us on Twitter,
Facebook, LinkedIn and YouTube
About Amdocs
Amdocs is a leading software and services provider to the
world’s most successful communications and media companies. As our
customers reinvent themselves, we enable their digital and network
transformation through innovative solutions, delivery expertise and
intelligent operations. Amdocs and its 25,000 employees serve
customers in over 85 countries. Listed on the NASDAQ Global Select
Market, Amdocs had revenue of $3.9 billion in fiscal 2017. For more
information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2016 filed on December 12, 2016 and
our quarterly 6-K form furnished on February 13, May 22 and August
14, 2017.
Media Contacts:Linda HoriuchiAmdocs Public
RelationsTel: +1 (201) 631-6810E-mail:
linda.horiuchi@amdocs.com
Lindsay Noonan Hotwire PR for AmdocsTel: +1 (646) 790
4753E-Mail: lindsay.noonan@hotwirepr.com or
AmdocsUS@hotwirepr.com
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