Amdocs Introduces New Capabilities to Enable Enhanced Personalized Mobile Video Experiences
September 08 2016 - 6:00AM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced new capabilities within the Amdocs
Omni-Channel Experience solution to allow mobile service providers
to connect to content and application providers (CAPs) to deliver
new and creative digital services to users. Via integration with
Google’s publicly available mobile data plan application program
interface (API), the Amdocs Omni-Channel Experience solution has
been initially deployed to interoperate with Google’s YouTube app,
and in the future may be able to be deployed to support other
Google services and CAPs who are using the same API.
The interoperability of the Amdocs solution with YouTube’s
mobile app allows improved in-app data transparency and data
transactions. YouTube will be able to offer customers the ability
to view YouTube videos offline at reduced rates during off-peak
hours, thereby allowing service providers to shift traffic from
peak hours to times when their network is underutilized, providing
dynamic pricing opportunities and ensuring better viewing quality.
Data balance and rate information will be provided by the Amdocs
Omni-Channel Experience solution, enabling service providers to
present this information in a consistent way across different
customer touch points, including YouTube’s mobile app.
“The integration of the Amdocs Omni-Channel Experience solution
with Google’s mobile data API bridges the gap between service
provider networks and content providers,” said Dr. Mark Mortensen,
Research Director, Analysys Mason. “This streamlines collaboration
between app providers and operators, making possible unique
application-specific features to end users for better experiences –
using the channels that the users want to use.”
“It’s a fast-moving digital world and we are committed to
helping our service provider customers quickly and easily bring to
market richer digital services by opening their systems to an
ecosystem of partners,” said Chris Williams, head of global
marketing at Amdocs. “Working together with Google, we are offering
service providers innovative ways to cater to the digital lifestyle
of today’s Generation C consumers and power their businesses with
new, digitally-enabled capabilities, building customer trust
through data transparency and increasing business value through
network traffic optimization.”
Supporting Resources
- Learn more about the Amdocs Omni-Channel Experience solution,
part of the Amdocs CES product portfolio
- Keep up with Amdocs news by visiting the company’s website
- Subscribe to Amdocs’ RSS Feed and follow us on Twitter,
Facebook, Google+, LinkedIn and YouTube
About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world’s largest communications,
entertainment and media service providers. For more than 30
years, Amdocs solutions, which include BSS, OSS, network control,
optimization and network functions virtualization, coupled with
professional and managed services, have accelerated business value
for its customers by simplifying business complexity, reducing
costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the
world of digital immediacy by operating across digital dimensions
to engage customers with personalized, omni-channel experiences;
creating a diversified business to capture new revenue streams;
becoming data empowered to make business and operational decisions
based on insight-based and predictive analytics; and achieving
service agility to accelerate the fast rollout of new technologies
and hybrid network services.
Amdocs and its more than 24,000 employees serve customers in
over 90 countries. Listed on the NASDAQ Global Select Market,
Amdocs had revenue of $3.6 billion in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2015 filed on December 10, 2015 and
our quarterly 6-K forms furnished on February 16, May 17, and
August 8, 2016.
Media Contact:
Austin Weedfall
Hotwire PR for Amdocs
Tel: +1 646-790-4737
E-Mail: austin.weedfall@hotwirepr.com
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