Amdocs Introduces New Big Data Actionable Analytics for Service Providers' Marketing, Network and Customer Care Operations
May 18 2015 - 6:00AM
Amdocs (Nasdaq:DOX), the leading provider of customer experience
solutions, today announced new communications-specific applications
that allow service providers to aggregate data from multiple
marketing, network and customer care sources and generate business
and customer insights with actionable recommendations. Today's
announcement builds on Amdocs' big data analytics launch
announcement last year which introduced the industry's first
end-to-end, communications-specific big data analytics portfolio
and that makes data clean, accessible and actionable for service
providers or third-parties to enable open innovation.
Amdocs' new big data actionable analytics applications:
- Amdocs High Definition Marketing Analytics
accesses the large volumes of usage data, web surfing trends,
social feeds and care channels to help service providers transform
the practice of customer management and upselling by using dynamic
micro-segmentation for improved targeting and contextual analytics
to offer customers the most appropriate new product or
services. This includes multi-channel engagement and
interfaces into the service provider's product catalog and campaign
management systems.
- Amdocs Deep Network Analytics provides a
holistic set of network insights from the combination of radio
access feeds, deep packet inspection from the network, and customer
value parameters from business support systems. The network
suite helps service providers to more effectively target their
network capital expenditure towards more valuable customers,
improve the connectivity experience, identify network issues before
they occur and obtain a deeper understanding of the network factors
that drive customer satisfaction.
- Amdocs Consumer and Business Satisfaction
Analytics spans a wide array of data sources which allows
executives to break down the siloed approach of different business
units in order to assist business managers understand what drives
customers' Net Promoter Score (NPS) and resolve issues before they
impact customer satisfaction. These analytics also improve the
performance of the call center and self-care capabilities helping
to deliver an optimal customer experience.
Amdocs' expanded big data portfolio combines domain expertise
with open source technologies and communications-specific tools to
collect, store and process data. As part of Amdocs' big data
offering, Amdocs provides a wide range of data management services
to improve efficiency, reduce costs and help service providers
extract more value from their data. Amdocs is already working
with service providers to evolve their data warehouses into
cost-efficient and scalable data management environments. One
example is Telefónica, announced today, which is implementing an
Amdocs operational data store solution for its operations in Chile
and Peru in order to consolidate data from multiple sources and
deliver actionable business insights for faster
decision-making.
"Amdocs' big data analytics portfolio aids service providers as
they meet head-on the demands of The New World of Customer
ExperienceTM, an era marked by the need to overcome internal system
complexity to accelerate business value and deliver a
differentiated customer experience," said Gary Miles, division
president for Amdocs big data and strategic initiatives. "This
challenge is particularly acute in the context of big data with so
many data sources often residing in proprietary and siloed systems
across diverse areas of the business. Amdocs understands the data
sources intimately and offers tools specifically designed to
collect, process and expose the data in a secure manner."
Supporting Resources
- Read more about Amdocs' big data analytics portfolio
- Learn more about Amdocs CES solutions
- Keep up with Amdocs news by visiting the company's website
- Subscribe to Amdocs' RSS Feed and follow us on Twitter,
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About Amdocs
For more than 30 years, Amdocs has ensured service providers'
success and embraced their biggest challenges. To win in the
connected world, service providers rely on Amdocs to simplify the
customer experience, harness the data explosion, stay ahead with
new services and improve operational efficiency. The global company
uniquely combines a market-leading BSS, OSS and network control and
optimization product portfolio with value-driven professional
services and managed services operations. With revenue of
$3.6 billion in fiscal 2014, Amdocs and its more than 22,000
employees serve customers in over 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business markets that it serves,
Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2014 filed on December 8, 2014 and
our quarterly 6-K form furnished on February 9 and May 11,
2015.
CONTACT: Media Contact:
Sara Preto
Fusion PR for Amdocs
Tel: +1-212-651-4214
E-Mail: sara.preto@fusionpr.com
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