ST. LOUIS, Jan. 27, 2015 /PRNewswire/ -- Amdocs
(NASDAQ: DOX), the leading provider of customer experience
solutions, today announced that U.S. Cellular, the fifth largest
wireless carrier in the United
States, has entered into an agreement with Amdocs to manage
the operations of a range of its business and operational support
systems (B/OSS). The five-year agreement covers key B/OSS areas
including service activation, customer care and retail interaction,
as well as billing for both business and retail customers.
Amdocs will provide 24/7 system support including tier 2
services and application support. Amdocs will also manage U.S.
Cellular's billing operations for both pre- and postpaid customers,
spanning 3G and 4G (LTE) networks in some 100 markets in
North America.
"This agreement with Amdocs is expected to provide us with
improved operating efficiencies as well as enhanced system support
capabilities that further enable our goal of delivering a superior
customer experience," said John
Cregier, vice president of information technology at U.S.
Cellular.
"This new agreement demonstrates our ability to deliver greater
value to U.S. Cellular by assuming responsibility for managing and
maintaining their B/OSS systems," said Eric
Updyke, group president of systems integration and
operations at Amdocs. "Having Amdocs manage these mission-critical
applications in production, in addition to the development and
testing services that Amdocs has been providing to U.S. Cellular to
enable new business functionality, will help U.S. Cellular to
extract the maximum value from their B/OSS systems in support of
their customer-centric strategy."
Today's announcement comes four years after Amdocs announced
that U.S. Cellular had selected the Amdocs CES product suite to
transform its business. Amdocs has been delivering managed services
to service providers around the world for 30 years, and today
supports more than 500 million subscribers in a managed services
model.
Supporting Resources
- Learn more about the Amdocs CES portfolio and Amdocs Services,
including Amdocs Order-to-Activation
- Keep up with Amdocs news by visiting the company's website
- Subscribe to Amdocs' RSS Feed and follow us on Twitter,
Facebook, Google+, LinkedIn and YouTube
About U.S. Cellular
U.S. Cellular provides its customers with unmatched benefits and
industry-leading innovations designed to elevate the customer
experience. The Chicago-based carrier has a strong line-up of
cutting-edge devices that are all backed by its high-speed
network. Currently, more than 93 percent of customers have
access to 4G LTE speeds. U.S. Cellular was named a J.D. Power
and Associates Customer Champion in 2014 for the third time in four
years. To learn more about U.S. Cellular, visit one of its
retail stores or uscellular.com. To get the latest news,
promos and videos, connect with U.S. Cellular on
Facebook.com/uscellular, Twitter.com/uscellular and
YouTube.com/uscellularcorp.
About Amdocs
For more than 30 years, Amdocs has ensured service providers'
success and embraced their biggest challenges. To win in the
connected world, service providers rely on Amdocs to simplify the
customer experience, harness the data explosion, stay ahead with
new services and improve operational efficiency. The global company
uniquely combines a market-leading BSS, OSS and network control and
optimization product portfolio with value-driven professional
services and managed services operations. With revenue of
$3.6 billion in fiscal 2014, Amdocs
and its more than 22,000 employees serve customers in over 80
countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business markets that it serves,
Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2014
filed on December 8, 2014.
Logo -
http://photos.prnewswire.com/prnh/20120722/NY44154LOGO
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/amdocs-enters-into-five-year-managed-services-contract-for-business-and-operational-support-systems-boss-with-us-cellular-300026489.html
SOURCE Amdocs