Amdocs Continues to Lead Global Revenue and Customer Management Systems Market, say Industry Analysts
February 15 2017 - 6:00AM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced that it was ranked leader in the revenue
and customer management systems market by prominent analyst firms
in their latest reports. Amdocs has held this market-leadership
position for several years as it continues to meet the changing
needs of service providers in an increasingly digital world. The
company has also recently received a number of awards recognizing
its innovation in this sphere.
“We are pleased to be recognized for our leadership in revenue
and customer management and also for the strength of our technology
and innovation,” said Anthony Goonetilleke, president of the Amdocs
Product Business Group. “Over the past year, we’ve made
considerable investments in further expanding our digital solutions
in this domain, introducing new digital products as part of our CES
10 and CES 10.1 suites, acquiring technology leaders Vindicia,
Brite:Bill and Pontis, and collaborating with domain shapers,
including YouTube, Adobe, Frog and 24/7. With projects like our
recently announced deployment at Sunrise to further digitalize its
call center operations, we are helping our customers offer
Generation C consumers around the world the best digital
experiences possible.”
The analyst reports and awards include:
- Analysys Mason recognizes1 Amdocs as the
global leader in revenue management product market share – “by a
large margin” – for the ninth consecutive year, with an estimated
market share of 21 percent, nearly twice the percentage of the
second-ranked vendor; in the same report1, Analysys Mason also
recognizes Amdocs as the global market share leader in the
convergent charging sub-segment, with an estimated market share of
21 percent.
- Frost & Sullivan’s Stratecast ranks2
Amdocs as the global market share leader in the overall billing
market for the eighth consecutive year, with an estimated market
share of 18 percent; based on this market-share leadership, Amdocs
also wins the “Frost & Sullivan 2016 Global Market Leadership
Award for CSP Overall Billing”.
- Ovum names3 Amdocs the global leader in its
real-time convergent billing and charging solutions technology
assessment, which covered vendors identified by Ovum as domain
leaders; Amdocs cited for its strong global footprint and
innovation in product development, driven by its commitment to
proactively address existing and future domain challenges with a
clearly defined product roadmap.
- Ovum also names4 Amdocs a global leader in its
CRM solutions assessment covering vendors identified as domain
leaders; Amdocs CRM solutions cited for sophisticated and advanced
support for omni-channel strategies and future digital services,
strong mobile and social CRM, well-designed user interfaces,
automation and analytics for industry-specific applications,
integration with network-facing systems and adoption of
telecoms-specific frameworks.
- Amdocs took part in TM Forum’s “Cognitive
Digital Agent” Catalyst project, which won “Best in Show” at TM
Forum Live! Asia in Singapore last December. Championed by
Philippines’ Globe Telecom, this future-looking, multi-vendor
proof-of-concept demonstrated the next generation of customer
service, using cognitive computing, artificial intelligence and
machine learning technologies.
Recent Amdocs wins in the revenue and customer management domain
include Three Ireland, for IT digital transformation under a
five-year managed services contract, Vodafone India, to support its
postpaid billing systems under a five-year managed services
contract, and Biznet, to support its business and subscriber growth
with a comprehensive customer care and billing solution.
1 Analysis Mason report: Revenue Management Systems: Worldwide
Market Shares 20152 Stratecast report: Global CSP Billing 2016
Edition Part 1: End-to-End CSP Billing Market Forecast and Market
Share Analysis3 Ovum report: Ovum Decision Matrix: Selecting a
Real-time Convergent Billing and Charging Solution, 2016–174 Ovum
report: Ovum Decision Matrix: Selecting a CRM Solution for
Telecoms, 2016–17
Supporting Resources
- Learn more about the Amdocs CES revenue and customer management
products
- Keep up with Amdocs news by visiting the company’s website
- Subscribe to Amdocs’ RSS Feed and follow us on Twitter,
Facebook, LinkedIn and YouTube
About Amdocs
Amdocs is the market leader in customer experience software
solutions for the world’s largest communications, entertainment and
media service providers. For more than 30 years, Amdocs solutions,
which include BSS, OSS, network control, optimization and network
functions virtualization, coupled with professional and managed
services, have accelerated business value for its customers by
simplifying business complexity, reducing costs and delivering a
world-class customer experience.
The Amdocs portfolio enables service providers to capture the
world of digital immediacy by operating across digital dimensions
to engage customers with personalized, omni-channel experiences;
creating a diversified business to capture new revenue streams;
becoming data empowered to make business and operational decisions
based on insight-based and predictive analytics; and achieving
service agility to accelerate the fast rollout of new technologies
and hybrid network services.
Amdocs and its 25,000 employees serve customers in over 85
countries. Listed on the NASDAQ Global Select Market, Amdocs had
revenue of $3.7 billion in fiscal 2016.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2016 filed on December 12,
2016.
Media Contact:
Austin Weedfall
Hotwire PR for Amdocs
Tel: +1 646-790-4737
E-Mail: austin.weedfall@hotwirepr.com
Amdocs (NASDAQ:DOX)
Historical Stock Chart
From Mar 2024 to Apr 2024
Amdocs (NASDAQ:DOX)
Historical Stock Chart
From Apr 2023 to Apr 2024