Amazon Thanks Customers for #1 Ranking in American Customer Satisfaction Index
March 16 2017 - 9:00AM
Business Wire
ACSI surveyed over 10,000 customers to measure
perceptions of quality and value across retailers nationwide
To thank customers, Amazon will donate 5% (10
times the usual donation rate) of the purchase price of eligible
products when customers shop at AmazonSmile (smile.amazon.com)
today only
(NASDAQ: AMZN)—Customers have ranked Amazon #1 in the recently
released American Customer Satisfaction Index (ACSI) with a score
of 86. ACSI surveyed over 10,000 customers to measure perceptions
of quality and value across retailers nationwide, and this
recognition follows movies from Amazon Studios winning three Oscars
and Amazon being ranked #1 for corporate reputation in the Harris
Poll.
To thank customers, Amazon will donate 5% (10 times the usual
donation rate) of the purchase price of eligible products to the
customer’s charity of choice when they shop today at AmazonSmile
(smile.amazon.com). AmazonSmile is a way to shop that offers the
same shopping experience as Amazon.com, but every eligible purchase
customers make at smile.amazon.com helps support a charity of their
choice. To date, Amazon has donated over $46 million.
“Customer obsession is the very heart of our approach, and it’s
energizing to see customers respond,” said Jeff Bezos, Amazon
founder and CEO. “Thank you to all our customers and big congrats
to the entire Amazon team.”
Customers can take advantage of today’s offer—and ensure that
their shopping throughout the year benefits their favorite
charitable organization—by starting their shopping at
smile.amazon.com.
About Amazon
Amazon is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Customer reviews,
1-Click shopping, personalized recommendations, Prime, Fulfillment
by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets,
Fire TV, Amazon Echo, and Alexa are some of the products and
services pioneered by Amazon. For more information, visit
www.amazon.com/about.
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