LAS VEGAS, April 18, 2016 /PRNewswire/ -- 2016 NAB Show
– Booth SL3325 – Further addressing the consumer
demand and business requirements for over-the-top (OTT) video
quality and experiences that exceed those of traditional broadcast
and cable television, Akamai (NASDAQ: AKAM), the global leader in
content delivery network (CDN) services, today announced the
opening of its Broadcast Operations Control Center (BOCC). Located
at the company's Cambridge, Mass.,
headquarters, the facility is designed to help ensure the
reliability of OTT services through a combination of highly trained
technical staff and a host of monitoring, analytics, reporting,
quality and availability measurement tools that provide real-time
support and unprecedented operational insight for customers
delivering critical live, linear and on-demand video content.
The BOCC is staffed 24x7 by a team of specialized broadcast
issue resolution experts possessing hybrid skills across media and
networking to address the unique needs of Akamai OTT customers. The
team, which typically averages 12 at any given time but can grow to
more than 50 during major events, operates in overlapping shifts to
ensure seamless transitions while monitoring every aspect of
customer media performance.
BOCC experts have a holistic view of customer workflows via a
suite of dedicated tools built upon Akamai's Media Analytics. Live
streaming telemetry and beaconing from encoder to end user provide
real-time visibility into the health of customer video streams and
network conditions, complemented with instant alerts, powerful
troubleshooting and rapid issue mitigation. Though workflows can
vary, Akamai collaborates with customers to establish optimal
encoder profiles and player configurations designed to best address
their requirements while supporting multiple adaptive streaming
formats.
The BOCC was designed and is managed by Akamai Director of Media
Operations Matt Azzarto, a veteran
broadcast systems engineer tasked with bringing together best
practices from online video streaming, network operations and
television broadcasting into a central hub to monitor and support
business-critical OTT video services. "With the new BOCC, Akamai is
helping to address consumer quality-of-experience expectations for
OTT by raising our customer service, support and component-level
access into the CDN. We're replacing help tickets and hold time
with real-time communication and deep, proactive monitoring
designed to alert customers to potential issues before they
actually arise," explained Azzarto. "We're taking the ubiquity of
Akamai's pervasive network and our Media Delivery Solutions, and
empowering a specialized staff who have 'eyes-on-glass' 24x7 to
support our customers with a unique set of tools that we believe
deliver unprecedented visibility into hundreds of live video
streams and linear channels at any given time."
The BOCC is complemented by Akamai's Network Operations Command
Centers (NOCC) and Security Operations Centers (SOC), which
together provide expansive breadth of insight into global network
conditions and potentially threatening traffic activity. The
centers form a unique offering that helps Akamai customers securely
and efficiently deliver the highest possible quality content to
viewers worldwide.
Akamai is demonstrating a model BOCC along with its live and
on-demand OTT workflows, from acquisition to playback, during the
2016 NAB Show at Booth SL3325, April
18th - 21st in Las Vegas.
About Akamai
As the global leader in Content Delivery
Network (CDN) services, Akamai makes the Internet fast, reliable
and secure for its customers. The company's advanced web
performance, mobile performance, cloud security and media delivery
solutions are revolutionizing how businesses optimize consumer,
enterprise and entertainment experiences for any device, anywhere.
To learn how Akamai solutions and its team of Internet experts are
helping businesses move faster forward, please visit
www.akamai.com or blogs.akamai.com, and follow @Akamai on
Twitter.
Akamai Statement Under the Private Securities Litigation
Reform Act
This release contains information about future
expectations, plans and prospects of Akamai's management that
constitute forward-looking statements for purposes of the safe
harbor provisions under The Private Securities Litigation Reform
Act of 1995. Actual results may differ materially from those
indicated by these forward-looking statements as a result of
various important factors including, but not limited to, failure of
the BOCC to operate as expected or to address intended market
needs, a failure of Akamai's network infrastructure, and other
factors that are discussed in Akamai's Annual Report on Form 10-K,
quarterly reports on Form 10-Q, and other documents periodically
filed with the SEC.
Contacts:
|
|
Chris
Nicholson
|
Tom Barth
|
Media
Relations
|
Investor
Relations
|
617-444-2987
|
617-274-7130
|
cnichols@akamai.com
|
tbarth@akamai.com
|
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SOURCE Akamai