Aflac Wins 2016 Novarica Research Council Impact Award for Core Initiative
September 19 2016 - 9:07AM
Business Wire
More than 40 CIOs Voted to Select Award Winners from Case
Studies Submitted by Insurers
The members of the Novarica Insurance Technology Research
Council, a membership group of hundreds of insurer CIOs, have
selected Aflac as the winner of this year’s Novarica Research
Council Impact Award for a Core Systems Initiative at a Large
Insurer.
Aflac enabled one-day health claims payment. Executed within 12
months, the project enabled straight-through claims processing and
direct deposit. As a result, 87 percent of Aflac’s online claims
are now processed within one day— a year-over-year increase of 43
percent. Customer satisfaction rates are 91 percent.
This case study, along with dozens of other eligible cases, was
published this spring in the Novarica Best Practices Case Study
Compendium 2016, available at http://novarica.com/compendium2016.
It was selected as the winner in its category by insurer CIO
members of the Council.
“We are proud to be recognized by the Novarica Insurance
Technology Research Council as an honoree of the 2016 Impact Award
for Core Initiative,” said Julia Davis, Aflac senior vice
president, chief information officer. “The ability of our customers
to get cash quickly in times of need is paramount to our mission at
Aflac. This groundbreaking initiative, One Day Pay, gives
policyholders the means to be paid faster than ever before.”
“We congratulate Aflac on the peer recognition of their
successful initiative,” said Matthew Josefowicz, president and CEO
of Novarica, and lead moderator of the Research Council. “Since
2012, Novarica has published more than 150 case studies of insurer
IT initiatives that drive business results, and the most impactful
have been selected by our Council members for awards each
year.”
About the Novarica Research Council Impact AwardsThe Novarica
Research Council Impact Awards are the largest purely peer-juried
award in insurance technology. Dozens of CIO members of the
Novarica Insurance Technology Research Council vote annually to
recognize the efforts of their peers to use technology to drive
business value in digital, data/analytics, core systems, and IT
operations.
The Novarica Insurance Technology Research Council is a free,
moderated, knowledge-sharing community of more than 300 insurer
CIOs and senior executives. In addition to recognizing successful
initiatives through the Impact Awards, members participate in
anonymized studies and private, vendor-free events. The Council is
managed by Novarica, a research and advisory firm that helps more
than 80 insurers make better decisions about technology projects
and strategy. More information at http://novarica.com/council/.
Novarica helps more than 80 insurers make better decisions about
technology projects and strategy, through research, advisory
services, and consulting on vendor selection, benchmarking, project
assurance, and IT strategy. www.novarica.com
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For NovaricaStephanie Dalwin, 617-897-1953media@novarica.com