COLUMBUS, Ga., Sept. 20, 2016 /PRNewswire/ -- Aflac, the
leading provider of voluntary insurance sales at the worksite in
the United States, today announced
that the company has been chosen by the members of the Novarica
Technology Research Council, a membership group of hundreds of
insurance-related Chief Information Officers (CIOs), as the winner
of the 2016 Novarica Research Council Impact Award for a Core
Systems Initiative at a Large Insurer. Aflac was recognized for its
innovative One Day Pay initiative. With One Day PaySM,
when an eligible claim is submitted via SmartClaim by 3 p.m. ET, Monday-Friday, with all supporting
documentation, Aflac processes, approves and disburses payment for
the claim within one business day.
The Novarica Research Council Impact Awards are the largest
purely peer-judged awards in insurance technology, according to
Novarica. Dozens of CIO members of the Novarica Insurance
Technology Research Council, a free, moderated, knowledge-sharing
community of more than 300 insurer CIOs and senior executives, vote
annually to recognize the efforts of their peers who use technology
to drive business value in digital, data/analytics, core systems
and IT operations.
"It is a great honor for Aflac to be recognized by the Novarica
Insurance Technology Research Council to win the prestigious 2016
Impact Award," said Aflac Senior
Vice President and Chief Information Officer Julia Davis. "One Day Pay is impactful not only
for the success of the company, but for the peace of mind it helps
us provide to our customers, who trust us to be there in their time
of need, giving them the ability to get cash quickly so they can
turn their focus from finances to feeling better."
"Aflac's successful One Day Pay initiative is a great example of
starting with a desired customer experience and then driving
technological change to make it happen," said Matthew Josefowicz, president and CEO of
Novarica and lead moderator of the Research Council. "This can be
very challenging for large insurers both in terms of technology and
business practice, but this Aflac initiative shows that it can be
done effectively. Novarica's council members recognized the
magnitude and impact of this achievement."
Aflac's award-winning case study, along with dozens of other
eligible cases, has been published in the Novarica Best Practices
Case Study Compendium 2016, which is available at
novarica.com/compendium2016.
About Aflac
When a policyholder gets sick or
hurt, Aflac pays cash benefits fast. For six decades, Aflac
insurance policies have given policyholders the opportunity to
focus on recovery, not financial stress. In the United States, Aflac is the leading
provider of voluntary insurance at the worksite. Through its
trailblazing One Day PaySM initiative, Aflac U.S. can
receive, process, approve and disburse payment for eligible claims
in one business day. In Japan,
Aflac is the leading provider of medical and cancer insurance and
insures 1 in 4 households. Aflac individual and group insurance
products help provide protection to more than 50 million people
worldwide. For 10 consecutive years, Aflac has been recognized by
Ethisphere as one of the World's Most Ethical Companies. In 2016,
Fortune magazine recognized Aflac as one of the 100 Best Companies
to Work For in America for the 18th consecutive year and included
Aflac on its list of Most Admired Companies for the 15th time,
ranking the company No. 1 in innovation for the insurance, life and
health category for the second consecutive year. In 2015, Aflac's
contact centers were recognized by J.D. Power by providing "An
Outstanding Customer Service Experience" for the Live Phone
Channel. Aflac Incorporated is a Fortune 500 company listed on the
New York Stock Exchange under the symbol AFL. To find out more
about Aflac and One Day PaySM, visit aflac.com or
espanol.aflac.com.
About the Novarica
Novarica helps more
than 80 insurers make better decisions about technology projects
and strategy through research, advisory services and consulting on
vendor selection, benchmarking, project assurance and IT strategy.
For more information, go to: www.novarica.com.
Aflac herein means American Family Life Assurance Company of
Columbus and American Family Life
Assurance Company of New York.
Media contacts – Darcy Brito,
706.320.2358 or dbrito@aflac.com
Analyst and investor contact – Robin Y.
Wilkey, 706.596.3264 or 800.235.2667, FAX: 706.324.6330, or
rwilkey@aflac.com
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SOURCE Aflac