Better Application Availability & Response Times Also Top List of Key Drivers
DENVER, June 17 /PRNewswire/ -- Virtela, the global network solutions company, today announced the availability of a new research report on the use of managed network services by the Aberdeen Group, a Harte-Hanks Company (NYSE:HHS). The study found that best-in-class companies experienced an 88% average jump in application availability, a 30% average cost savings and all improved application response times for business critical applications by using managed network services.
"Network and application performance management is becoming a complex and urgent challenge, and organizations need solutions that resolve these issues while keeping operational costs to a minimum," said Bojan Simic, Aberdeen research analyst. "Our research shows that outsourcing network management can achieve these goals, providing enormous benefits to enterprises by optimizing performance while reducing costs and freeing up internal IT resources for more strategic initiatives." The study, based on a survey of 140 enterprises, found that 94% of Best-in-Class organizations are satisfied with the managed network services that they are using compared to Laggards. All Best-in-Class companies reported decreased Mean Time To Repair (MTTR) for network performance issues, for example, enabling them to mitigate revenue losses associated with network downtime and more effectively support their business processes*. Eighty-nine percent of these companies decreased unplanned network downtime and 82% improved their level of SLA achievements by using a managed network approach.
"This research demonstrates the growing demand for managed services as companies feel the pressure to adapt to rapidly-changing technology and globalization requirements," said Virtela CEO Steve King. "Virtela's expertise and services set is unique in its ability to address these network performance management issues for multinational businesses of all sizes. Our innovative Network as a Service approach is helping companies -- whether they have three sites or three thousand -- to meet these challenges head on." The Aberdeen report, sponsored in part by Virtela, found that the top challenges leading companies to use managed network services are a need to reduce operational costs, a lack of IT resources within the company, and general complexity of network management. To arrive at the application, network and MTTR benefits cited above, best-in-class companies were more likely to leverage WAN acceleration tools and integrated portals for network monitoring. To help its customers achieve this leadership distinction, Virtela offers its Accelerated WAN Service, which improves application and protocol performance over the WAN by a factor of two to three times on average, and the VirtelaView customer portal for complete visibility into network performance, health and security.
To illustrate the successful use of managed network services, Aberdeen's research summary also includes a case study of Virtela customer Sensata Technologies, highlighting results achieved using Virtela's managed WAN acceleration service.
For a complimentary copy of the report, "Managed Network Services: Beyond Cost Savings and Uptime" please visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410956&cid=4886.
* Aberdeen's recent report "The Real Value of Network Visibility" revealed
that, on average, organizations lose $69,000 for each minute of network
downtime.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen(TM) for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com/ or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com/.
About Virtela Virtela Communications Inc. delivers award-winning network and security solutions to many of the world's largest and fastest-growing multinational companies. Currently serving customers across six continents, Virtela's network reach spans more than 190 countries. Virtela's unique Global Service Fabric(SM) offers the foundation for delivering critical applications via the company's acclaimed service methodology, with a services suite that includes MPLS- and IP-based virtual private networks (VPNs), security services, remote monitoring and management of WAN/LAN infrastructure, and converged services (data, video, voice).
Virtela is headquartered in Denver, Colorado, with redundant Network Operations Centers in Mumbai, India and Manila, Philippines. Virtela is a member of Juniper Networks' (NASDAQ:JNPR) Managed Network Solutions Preferred Alliance Program. For more information, please call +1 (720) 475-4000 or visit http://www.virtela.com/. DATASOURCE: Virtela Communications Inc.
CONTACT: Jane Morrissey of Virtela Communications, +1-720-475-4012, ; or Susan Wise of Greenough Communications, +1-650-646-3268, ext. 11, , for Virtela Communications Inc.
Web site: http://www.virtela.com/ http://www.aberdeen.com/ http://www.harte-hanks.com/
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