Abellio and Cubic Win at the SmartRail Europe Innovation Awards
April 21 2016 - 7:00AM
Business Wire
Award for product innovation goes to Cubic’s
NextAgent self-service video ticket office piloted with Abellio at
UK’s Stansted Airport
Abellio Greater Anglia, a subsidiary of transport provider
Abellio Group, and Cubic Transportation Systems (CTS), a business
unit of Cubic Corporation (NYSE: CUB), have been awarded
“Product Innovation of the Year” at the SmartRail Europe Innovation
Awards 2016. The award, announced April 19 in Amsterdam, recognizes
the best and most innovative products in the rail and metro
industry.
CTS created NextAgent, an innovative hybrid between a virtual
walk-up ticket office, a ticket vending machine and a video-linked
call center, which has been trialed at Stansted Airport in
partnership with Abellio Group. Since the introduction of NextAgent
in October 2015, it has received overwhelmingly positive reviews
from users, citing the ease of use and a secure and
service-oriented customer experience.
Not only does the NextAgent technology provide a virtual ticket
office in remote locations and areas where there is limited space
for a full ticket office, it is also an important customer
information point. The NextAgent operators are on hand to remotely
answer customer questions, provide advice about best fares and
reassure passengers about their onward travel. The ability to
provide this service is fundamental to the high importance that
Abellio places on customer experience. An additional benefit of
introducing NextAgent technology is that it can help ease
congestion at stations.
“Achieving the Product Innovation Award reinforces the positive
reactions from our customers. Our survey showed that 92 percent of
users felt they would benefit from a ticket machine like
NextAgent,” said Jeremy Whitaker, head of commercial development at
Abellio. “We are thrilled that this new service has been recognized
for providing an innovative and enhanced customer experience,
offering a seamless door-to-door journey, at Stansted Airport.”
“We are equally as thrilled to receive this recognition in
partnership with Abellio, with whom we are working side-by-side to
trial what they consider an efficient and qualified solution for
assisting their passengers arriving at Stansted, en route from
plane to train and their final destination,” said Roger Crow,
CTS-Europe, executive vice president and managing director. “This
demonstrates our goal of understanding customer requirements and
delivering a technology solution that meets our customer’s need for
enhancing their travelers’ experience.”
About Abellio Group
Abellio is the international passenger transport subsidiary of
the Dutch national railway company, Nederlandse Spoorwegen.
Everyday our people provide rail, bus and tram services to 1.7m
customers across the UK, Germany and in the Netherlands. In the UK
we operate buses through Abellio London & Surrey, as well as
ScotRail and Abellio Greater Anglia train services, and Merseyrail
in a joint venture with Serco. In Germany we operate Abellio
Deutschland, serving communities in North Rhine Westfalia, Saxony,
Lower Saxony, Saxony-Anhalt, Hesse and Thuringia. In the
Netherlands we operate with Qbuzz, bus services in Fryslan,
Groningen, Drenthe, Utrecht and through our minority share position
in HTM, tram and bus services in and around the municipality of The
Hague. Our role in transport extends beyond the journey from
a-to-b. With our international heritage and our policy of sharing
best practice, not just amongst ourselves, but across the wider
transport industry, we provide thought leadership and truly
innovative ideas which make a positive contribution to the
communities we serve. For more information on Abellio visit
www.abellio.com.
About Cubic Corporation
Cubic Corporation designs, integrates and operates systems,
products and services focused in the transportation, defense
training and secure communications markets. As the parent company
of two major business units, Cubic’s mission is to increase
situational awareness and understanding for customers worldwide.
Cubic Transportation Systems is a leading integrator of payment and
information technology and services to create intelligent travel
solutions for transportation authorities and operators. Cubic
Global Defense is a leading provider of realistic combat training
systems, secure communications and networking and highly
specialized support services for military and security forces of
the U.S. and allied nations. For more information about Cubic,
please visit the company's website at www.cubic.com or on Twitter
@CubicCorp.
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version on businesswire.com: http://www.businesswire.com/news/home/20160421005277/en/
Charlotte Street PartnersLaura Leslie (on behalf of
Abellio)Associate Partner+44 131 516
5310Laura.leslie@charlottestpartners.co.ukorZeno GroupHannah
WilliamsDirector, Technology+44 20 3047
2675Hannah.williams@zenogroup.comorCubic CorporationNina
JimenezManager of Corporate
Communications858-505-2003nina.jimeneztaylor@cubic.com
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