Abellio and Cubic Win at the ITS United Kingdom Awards for Excellence
July 21 2016 - 7:00AM
Business Wire
Cubic Transportation Systems and Abellio
receive “Scheme or Product of the Year” for NextAgent virtual
ticket office
Abellio Greater Anglia, a subsidiary of transport provider
Abellio Group, and Cubic Transportation Systems (CTS), a business
unit of Cubic Corporation (NYSE: CUB), received the “Scheme or
Product of the Year” award for NextAgent at the 2016 ITS United
Kingdom Awards for Excellence. ITS U.K. is the regional association
for the promotion of Intelligent Transport Systems (ITS) with a
goal to elevate the international excellence of U.K. technology,
expertise and solutions. The organization announced four awards for
excellence, with the Abellio and Cubic win among those announced at
the ITS (UK) President’s Dinner held in London on July 20.
Cubic’s NextAgent combines a virtual walk-up ticket office, a
ticket vending machine and a video-linked call center. In October
2015, Cubic and Abellio Group partnered to trial NextAgent at
Stansted Airport to assist passengers en route from plane, to train
and to their final destinations. Customer reviews conducted by a
third-party research firm have been extremely positive and
indicate:
- 91 percent of users said they’re likely
to use NextAgent again when flying to/from Stansted.
- 97 percent of users reported a positive
experience using a virtual ticketing office like NextAgent.
- 93 percent of users said NextAgent was
either better or the same as using a staffed ticket office
window.
NextAgent technology provides a virtual ticket office in remote
locations where there is limited space for a full ticket office,
and it’s also an important customer information point. NextAgent
operators can remotely answer customer questions, provide advice
about best fares and reassure passengers about their onward travel.
The ability to provide this service is central to the high value
Abellio places on the customer experience.
“This innovative partnership project with Cubic has delivered
excellent customer feedback for providing high-quality information
and a simple ticketing process,” said Jeremy Whitaker, head of
commercial development at Abellio. “While ideally suited for
locations where there are irregular travelers and where it may not
be practical to have employees available in person all the time,
NextAgent offers users the reassuring human contact of a qualified
member of staff able to retail tickets and offer advice. We
consider it an impressive ground-breaking initiative with real
best-practice benefits and transferability to other U.K. rail
locations, and are absolutely delighted to receive this award as
recognition of our innovative approach.”
“We are equally honored by this recognition in partnership with
Abellio, which demonstrates and ensures first-class customer
service for their passengers arriving at Stansted,” said Roger
Crow, executive vice president and managing director of Europe,
Cubic Transportation Systems. “We factored in the most important
customer needs for providing a friendly, flexible, helpful and
multilingual service to customers arriving at the airport -- at a
point where they are often uncertain about their options. We are
pleased to have delivered on that promise.”
This is the second award Abellio Group and Cubic have received
for NextAgent. In April 2016, the team accepted the award for
“Product Innovation of the Year” from SmartRail Europe.
Note to Editors:
- ITS United Kingdom, the U.K.
association for the promotion of Intelligent Transport Systems
(ITS), is a not-for-profit public/private sector association
financed by members' subscriptions, and provides a forum for all
organisations concerned with ITS. They work to bring the benefits
that ITS can offer in terms of economic efficiency, transport
safety and environmental benefits to the U.K. - and at the same
time expand the ITS market.
- ITS (UK) present four annual ‘Awards
for Excellence in ITS’: The Rees Hills annual award for personal
contribution; the Young ITS Professional of the Year Award; the
Scheme or Product of the Year Award; and the Forward Thinking Award
for Innovation.
About Abellio GroupAbellio
is the international passenger transport subsidiary of the Dutch
national railway company, Nederlandse Spoorwegen. Everyday our
people provide rail, bus and tram services to 1.7m customers across
the UK, Germany and in the Netherlands. In the UK we operate buses
through Abellio London & Surrey, as well as ScotRail and
Abellio Greater Anglia train services, and Merseyrail in a joint
venture with Serco. In Germany we operate Abellio Deutschland,
serving communities in North Rhine Westfalia, Saxony, Lower Saxony,
Saxony-Anhalt, Hesse and Thuringia. In the Netherlands we operate
with Qbuzz, bus services in Fryslan, Groningen, Drenthe, Utrecht
and through our minority share position in HTM, tram and bus
services in and around the municipality of The Hague. Our role in
transport extends beyond the journey from a-to-b. With our
international heritage and our policy of sharing best practice, not
just amongst ourselves, but across the wider transport industry, we
provide thought leadership and truly innovative ideas which make a
positive contribution to the communities we serve. For more
information on Abellio visit www.abellio.com.
About Cubic CorporationCubic
Corporation designs, integrates and operates systems, products and
services focused in the transportation, defense training and secure
communications markets. Cubic Transportation Systems is a leading
integrator of payment and information technology and services to
create intelligent travel solutions for transportation authorities
and operators. Cubic Global Defense is a leading provider of live,
virtual, constructive and game-based training solutions, special
operations and intelligence for the U.S. and allied forces. Cubic
Mission Solutions provides networked Command, Control,
Communications, Computers, Intelligence, Surveillance and
Reconnaissance (C4ISR) capabilities for defense, intelligence,
security and commercial missions. For more information about Cubic,
please visit the company's website at www.cubic.com or on Twitter
@CubicCorp.
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Charlotte Street PartnersLaura Leslie (on behalf of
Abellio)Associate Partner+44 131 516
5310Laura.leslie@charlottestpartners.co.ukorZeno GroupHannah
WilliamsDirector, Technology+44 20 3047
2675Hannah.williams@zenogroup.comorCubic CorporationLaura
ChonCorporate Communications+
1-858-505-2181laura.chon@cubic.com
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