HOFFMAN ESTATES, Ill.,
Nov. 2, 2015 /PRNewswire/
-- Most major appliances can last 10-15 years or more. But
when a washer conks out on laundry day or the refrigerator has lost
its cool, it might cause you to lose your cool, too. How quickly
can you get help, how much will the repair cost and how long will
it take?
"You don't have to go it alone," said Sean Skelley, president, Sears Home Services.
"We are the house experts for homeowners, and our new website
connects homeowners to repair or improvement experts quickly. So
whether it's one of our more than 6,000 technicians to fix a washer
or a home improvement specialist to provide specifications for a
new heating system or roof, SearsHomeServices.com has you
covered."
The new SearsHomeServices.com site features information that
improves how members care for their homes, such as do-it-yourself
quick fixes to common appliance issues, derived from analyzing
decades' of home and appliance repair data.
Site improvements and benefits include:
- Mobile-friendly design – The new
site automatically formats to fit any device, from laptop to
smartphone, so customers can troubleshoot and schedule services
from virtually anywhere – even while standing in front of their
ailing appliance.
- DIY quick fixes – Members can learn DIY solutions to
common appliance issues and schedule an appointment for more
complex problems, such as when your refrigerator is no longer
running or your washing machine is making funny noises.
- Regional statistics – Visitors to the site can view
information such as the number of repairs completed, average cost,
and length of repair time in their area so they can make informed
decisions when scheduling services.
- Online appointment scheduling – Homeowners can
schedule an appointment online, add appointment details to their
calendars, and receive text message confirmations. They'll also
receive updates prior to and on the day of their service
appointment. When smaller appliances need repair, such as
countertop microwaves, customers can conveniently locate Sears
repair centers, and check their hours and location just by entering
their zip code.
- Info about local Sears technicians – With ratings,
number of years' experience and photos, members can get to know
their experts.
- Verified customer reviews – Before booking appointments,
customers can read thousands of reviews from other customers about
their experiences with Sears Home Services.
"As a leader in the home services industry, Sears Home Services
is enhancing our website after listening to feedback from our
members," said Skelley. "The new Sears Home Services website makes
it easier for customers to understand what issues may exist with
their home and schedule an appointment."
On the site, visitors can schedule appliance repairs for more
than 180 brands and schedule consultations for home improvement
projects – from kitchen remodeling to roofing to heating and
cooling.
Earlier this year, Sears Home Services opened a technology
office in Seattle to spearhead
technological innovations fueled by Sears' extensive history of
home and appliance repair data. Sears will continue to update the
website in the coming months, adding more features and home service
categories to meet its members' needs.
Offering a complete solution for homeowners, Sears helps members
purchase, service and replace their appliances, as well as manage
and maintain their homes and a variety of products within their
homes, from fitness equipment to lawn mowers and snow blowers.
Sears has the largest fleet of services technicians in
neighborhoods throughout the U.S., and sells the top 10 appliance
brands, including Kenmore.
About Sears, Roebuck and Co.
Sears, Roebuck and Co., a wholly owned subsidiary of Sears
Holdings Corporation (NASDAQ: SHLD), is a leading integrated
retailer providing merchandise and related services and is
part of Shop Your Way, a social shopping experience where members
have the ability to earn points and receive benefits across a wide
variety of physical and digital formats
through shopyourway.com. Sears, Roebuck offers its wide
range of home merchandise, apparel and automotive products and
services through Sears-branded and affiliated full-line and
specialty retail stores in the United States. Sears, Roebuck
also offers a variety of merchandise and services through
sears.com, landsend.com and specialty catalogs. Sears, Roebuck
offers consumers leading proprietary brands including Kenmore,
Craftsman, and DieHard – among the most trusted and preferred
brands in the U.S. The company is the nation's largest
provider of home services. For more information, visit the Sears,
Roebuck website at www.sears.com or the Sears Holdings
Corporation website at www.searsholdings.com.
Media Contact:
Larry
Costello
Sears Holdings Corp.
(847) 286-9036
Larry.Costello@searshc.com
John Arango
Zeno Group
(312) 396-9750
John.Arango@zenogroup.com
Photo - http://photos.prnewswire.com/prnh/20151030/282468
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/sears-introduces-dynamic-website-to-simplify-how-homeowners-repair-improve-maintain-their-home-300169846.html
SOURCE Sears Holdings