HOFFMAN ESTATES, Ill.,
Oct. 21, 2015 /PRNewswire/
-- Sears, a leading integrated retailer, has introduced "Meet
With An Expert" – a free and first-of-its-kind service that
improves the home appliance shopping experience by connecting
online shoppers with knowledgeable associates in store. The new
service is available for home appliance products in Sears stores
nationwide.
Sears, which carries all top 10 appliance brands and has been
home of Kenmore branded products for more than 100 years,
understands how customers shop for appliances – the majority of
whom research online prior to purchasing in store.
"Choosing an appliance is a big decision, involving many
options," said Leena Munjal, Senior
Vice President, Customer Experience and Integrated Retail, Sears
Holdings. "Meet With An Expert gives our members a personalized
experience that builds on the research they've already done
online. Our knowledgeable associate will know the appliances
our member is interested in and offer advice specific to their
needs."
How it works:
- The member visits Sears.com, finds the appliances they're
interested in and clicks the "Meet with an expert in our store"
link. The member selects their store, provides basic contact
information, and a preferred appointment day – the request can be
in the morning, afternoon or evening in a five-day timeframe.
- A Sears appliance expert (a knowledgeable Sears home appliance
associate) from their local store calls the member back to set up
the specific visit time. If the member has a schedule change, the
representative will help them reschedule.
- On the appointed day, the member arrives at the selected store
and goes to the marked Meet With An Expert spot in the home
appliances department where their assigned appliance expert will be
ready to help them compare models, answer their questions, and
highlight product features.
Since launching buy online, pickup in-store 14 years ago, Sears
has introduced a series of services that connect the online and
in-store shopping experience. The new Meet With An Expert service
joins a growing list of Sears' convenient and time-saving
integrated retail options created by Sears' iRLabs team,
including:
- In-Vehicle Pickup, Return and Exchange in Five – a
game-changer and retail industry first on this scale. Using the
Sears or Shop Your Way mobile app members can pick up, return or
exchange their purchases for free – guaranteed in five minutes or
less – without ever leaving their vehicle.
- Expanded Free Store Pickup – an online/in-store
collaboration that allows members to pick up Sears.com or Kmart.com
orders at any of each other's stores – more than 2,000 locations
total nationwide.
- Shopping Recaps – in consultative departments like
appliances, members can request an email that recaps information
they discussed with a Sears associate in store and includes model
numbers and other details. The member can pick up where they left
off at their convenience later online.
- Reserve It – a timesaving service that allows members to
reserve apparel items online for them to quickly try on in
store.
Meet With An Expert is currently available for the home
appliance categories including refrigerators, washers and dryers,
stoves, microwaves, dishwashers, vacuums, small kitchen appliances
and more, from top brands like Kenmore. To learn more about Meet
With An Expert, visit sears.com/expertadvice or view the
informational video at https://youtu.be/sCvgE3cPHTA. Meet With An
Expert is available in all stores with the exception of Hometown,
Outlet and Puerto Rico
locations.
About Sears, Roebuck and Co.
Sears, Roebuck and Co., a wholly owned subsidiary of Sears
Holdings Corporation (NASDAQ: SHLD), is a leading integrated
retailer providing merchandise and related services and is part of
Shop Your Way, a social shopping experience where members have the
ability to earn points and receive benefits across a wide variety
of physical and digital formats through shopyourway.com. Sears,
Roebuck offers its wide range of home merchandise, apparel and
automotive products and services through Sears-branded and
affiliated full-line and specialty retail stores in the United States. Sears, Roebuck also offers
a variety of merchandise and services through sears.com,
landsend.com and specialty catalogs. Sears, Roebuck offers
consumers leading proprietary brands including Kenmore, Craftsman,
and DieHard – among the most trusted and preferred brands in the
U.S. The company is the nation's largest provider of home services,
with more than 14 million service and installation calls made
annually. For more information, visit the Sears, Roebuck website at
www.sears.com or the Sears Holdings Corporation website at
www.searsholdings.com.
MEDIA
CONTACTS:
|
|
Brian
Hanover
|
John
Arango
|
Sears PR
|
Zeno Group for
Sears
|
847-286-6080
|
312-396-9750
|
Brian.Hanover@searshc.com
|
John.Arango@zenogroup.com
|
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/sears-introduces-meet-with-an-expert--giving-online-shoppers-opportunity-to-meet-in-person-with-home-appliance-experts-300163559.html
SOURCE Sears